This hotel is pretty new and is clean. But the bad thing is that staff s are not trained enough. When I checked in to the room, I brought my pet together, the advertised pet’s friendly and the front desk staff should saw the pets and didn't say anything, the staffs keep my credit card for $100 deposit. And She arranged us on the second floor. But in the evening we I took my dog for a walk, pasted front desk another staff stoped us checked my room number and told us that we shouldn’t in second floor. She was in bad attitude. I think the staff made mistakes, it was not my fault.
You cannot question me. I don’t like this attitude. She should say sorry to us first and correct it. And Second day the hotel recharge more $100 for deposit. They hold the deposit two times for$200, One day later after check out, The hotel charged me $25 for pets staying, only released $100 deposit. They still hold $100 deposit now . I don’t understand what is mean. Looks like the management is not in order.
And there was a cleaner’s cloth in the sink. When I went in the room.
One more problem is that the next day, we haven't checked out for breakfast yet, but when I returned to the room, someone was already cleaning my room, as if I had already checked out, and pulled my luggage aside. My personal things was in room She should know I had not check out. Why did he pull my luggage aside? I had to put my personal things together again. I told the cleaner do not need service,but She don’t speak English