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Vila Galé Cumbuco – All Inclusive

Property class: 4

Photo gallery for Vila Galé Cumbuco – All Inclusive

A beach with palm trees, thatched umbrellas, and a clear sky.
A nighttime resort with thatched-roof structures, lounge chairs, and a clear view of the moon.
A resort with thatched-roof buildings, palm trees, and a water feature.
A pool area with lounge chairs and palm trees.
A resort with a pool, lounge chairs, and a building with a tiled roof.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Rua Lagoa Das Rosas, Cumbuco, Caucaia, CE, 61600-000
  • Place, Banana Lagoon
    ‪4 min drive‬
  • Place, Cumbuco Beach
    ‪7 min drive‬
  • Place, Pecem Ecological Station
    ‪7 min drive‬
  • Airport, Fortaleza (FOR-Pinto Martins Intl.)
    ‪58 min drive‬

Room options

View all photos for Apartamento

A hotel room with a large bed, a desk with a chair, a television, and a balcony with curtains.

Apartamento

7.8 out of 10
Good
(13 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Chalet

A hotel room with a bed, a desk with a lamp, a TV, and an air conditioning unit.

Standard Chalet

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite

A balcony with a view of the beach, palm trees, and the ocean.

Suite

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Chalet (**)

A modern hotel room with a large bed, a desk with a computer, a TV, and a view of the outdoors.

Superior Chalet (**)

  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior

A hotel room with a large bed, a desk, a TV, and a balcony with a view of palm trees.

Superior

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment (**)

A hotel room with a large bed, a small table, a chair, a nightstand, and a balcony with a view of trees.

Apartment (**)

9.0 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds OR 3 Single Beds

View all photos for Superior Chalet

A modern hotel room with a large bed, a desk with a computer, a TV, and a view of the outdoors.

Superior Chalet

10.0 out of 10
Exceptional
(1 review)
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Chalet

A yellow building with a thatched roof, a sign indicating 'Chalés 3707-3716', and a paved pathway leading to it.

Family Chalet

  • Garden view
  • 44 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Family Apartment

A hotel room with two beds, a desk, a TV, and a large window.

Family Apartment

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Chalet (Master)

A modern hotel room with a large bed, a desk with a computer, a TV, and a view of the outdoors.

Chalet (Master)

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior (**)

A hotel room with a large bed, a desk, a TV, and a balcony with a view of palm trees.

Superior (**)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Junior

A hotel room with two beds, a desk, a chair, a balcony with a view, and a ceiling-mounted light fixture.

Suite Junior

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite Família

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of greenery.

Suite Família

10.0 out of 10
Exceptional
(1 review)
  • Partial lake view
  • 61 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Room

  • Sleeps 10

Room

  • Sleeps 10

Room

  • Sleeps 10

About the area

Caucaia

An all-inclusive stay in Caucaia awaits you at Vila Galé Cumbuco – All Inclusive. You'll be 2.8 km (1.7 mi) from Pecem Ecological Station and 2.9 km (1.8 mi) from Cumbuco Beach. Highlights at this family-friendly hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Satsanga can include massages along with access to the steam room. The restaurant, Versatil, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and nightclub plus access to a playground. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a steam room. Free buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 30-minute drive of this 4-property class Cumbuco hotel include Banana Lagoon and Icarai Beach.

What's nearby

  • Banana Lagoon - 4 min drive - 2.3 km
  • Cumbuco Beach - 7 min drive - 5.4 km
  • Pecem Ecological Station - 7 min drive - 2.3 km
  • Cauipe Lake - 9 min drive - 3.9 km
  • Praia da Tabuba - 12 min drive - 11.1 km

Getting around

  • Montese Station - 39 min drive
  • Fortaleza (FOR-Pinto Martins Intl.) - 60 min drive

Restaurants

  • ‪Velas do Cumbuco - ‬6 min drive
  • ‪ACL frango na Brasa - ‬7 min drive
  • ‪Chevalier - ‬7 min drive
  • ‪Tá na onda - ‬7 min drive
  • ‪restaurante lagoa cheia - ‬6 min drive

About this property

Vila Galé Cumbuco – All Inclusive

Vila Galé Cumbuco – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Vila Galé Cumbuco – All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Vila Galé Cumbuco – All Inclusive. Self parking is free.

This 4-star Caucaia hotel is smoke free.

  • 537 guestrooms or units
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2011
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • On-site shopping
  • Lift
  • No smoking on site
  • Swim-up bar
Vila Galé Cumbuco – All Inclusive offers 537 accommodations with free minibar items and a safe. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Caucaia hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Satsanga has couples treatment room(s). Services include massages. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • 3 bars/lounges
  • 3 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amendoa Amarga
  • Cajuina
  • Inevitavel
  • Versatil

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2011
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access to the a la carte restaurant is only available upon advance reservations, made after check-in and is subject to availability. For a stay of 3 nights, the guest is entitled to a maximum of one voucher. For a stay of 4 to 6 nights, the guest is entitled to a maximum of two vouchers. For stays of 7 nights or more, the guest is entitled to a maximum of three vouchers. This property enforces a strict dress code in the restaurants. Swimsuits, shorts, sandals, tank tops, and other informal attire are not permitted.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Vila Galé Cumbuco
Vila Galé Cumbuco All Inclusive Resort
Vila Galé Cumbuco All Inclusive Resort Caucaia
Vila Galé Cumbuco Caucaia
Vila Galé Cumbuco All Inclusive Caucaia
Vila Galé Cumbuco Inclusive C
Vila Galé Resort Cumbuco
Vila Gale Cumbuco – Inclusive
Vila Galé Resort Cumbuco All Inclusive
Vila Galé Cumbuco – All Inclusive Hotel
Vila Galé Cumbuco – All Inclusive Caucaia
Vila Galé Cumbuco – All Inclusive Hotel Caucaia

Frequently asked questions

Is parking available at Vila Galé Cumbuco – All Inclusive?

Yep, Vila Galé Cumbuco – All Inclusive has a free self car park.

Are there any beaches close to Vila Galé Cumbuco – All Inclusive?

The closest beach to Vila Galé Cumbuco – All Inclusive is Cumbuco Beach (0.7 km).

Is there a spa on site at Vila Galé Cumbuco – All Inclusive?

Yep, Satsanga is available for guests. You'll enjoy services like massages.

Does Vila Galé Cumbuco – All Inclusive have a pool?

Vila Galé Cumbuco – All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Vila Galé Cumbuco – All Inclusive?

Vila Galé Cumbuco – All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Vila Galé Cumbuco – All Inclusive a romantic place to stay?

Couples spa treatments and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Vila Galé Cumbuco – All Inclusive.

Is Vila Galé Cumbuco – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Vila Galé Cumbuco – All Inclusive is a hit with families.

Does Vila Galé Cumbuco – All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is available daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Vila Galé Cumbuco – All Inclusive?

No, Vila Galé Cumbuco – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Vila Galé Cumbuco – All Inclusive?

Yep, you can grab a meal at Vila Galé Cumbuco – All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Vila Galé Cumbuco – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Vila Galé Cumbuco – All Inclusive?

No, pets are not allowed.

Vila Galé Cumbuco – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 270 out of 641 reviews
Rating 8 - Good. 220 out of 641 reviews
Rating 6 - Okay. 101 out of 641 reviews
Rating 4 - Poor. 35 out of 641 reviews
Rating 2 - Terrible. 15 out of 641 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 5 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent a week there with my family and we had an amazing time. Staff is very friendly and does a great job! Kudos to the team
Stayed 8 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gostei

Excelente Resort all inclusive.
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
People from the hotel only speaks Portugues and sometimes the don’t even try to understand
Stayed 10 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

All good
Stayed 6 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estava tudo muito limpo e organizado. O all inclusive foi perfeito.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quarto limpo e bem organizado,limpo todos os dias!equipe de funcionários são bem ríspidos,porém tem o Jurandir um senhor muito educado e gentil com todos!,bar funciona muito bem,bebidas feita na hora com excelência,comida sendo reposta o tempo todo..o melhor CHURRASCO na piscina feito na hora!picanha,costela,peixe na brasa! Restaurante não tem ar-condicionado achei ruim,pq tinha moscas sobrevoando!achei academias bem longe de tudo também!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, tudo maravilhoso.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Boa estrutura para famílias, especialmente com crianças pequenas. Necessita melhorzrca variedade do buffet, especialmente na parte de vegetais.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
É um bom hotel para viagens em família mas ficamos decepcionados pelo alto custo e pouca entrega de atividades. Por exemplo, como fomos em baixa estação, o almoço foi servido 2 dias somente na piscina sem variedade de saladas e acompanhamentos. De maneira geral, a alimentação não surpreendeu e no restaurante "a la carte" os pratos estavam frios. Recepção muito demorada para entrega e devolução das toalhas. Muitas vezes 1 só funcionário para este atendimento além de check in e check out. 50 minutos para acender a luz da quadra de tênis. Cobraram 20 reais por 1 cartão do quarto perdido. Um absurdo frente ao valor total da hospedagem. Iluminação dos caminhos entre os blocos insuficiente e perigoso para pessoas de mais idade a noite. Mas nem tudo são problemas. Pontos fortes: Acesso ilimitado a bebidas tanto alcoólicas e não alcoólicas. Praia de fácil acesso e com estrutura de apoio. Piscina e bar da piscina excelentes. Carrinhos elétricos para transporte de bagagens e pessoas com necessidades especiais. Parabéns pelo atendimento do Vanderson, da Alice e da Debora!
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alimentação boa. Hotel bem cuidado. Recreação diversificada com equipe animada. O hotel peca na segurança por nao ter câmeras nas areas comuns. Esqueci uma sacola no restaurante da piscina com compras que tinha feito na praia de toalhas de mesa, guardanapos, saída de praia e simplesmente quem achou nao entregou no achados e perdidos. E como nao tem câmera fica por isso mesmo. 300 reais de prejuízo. Então fiquem atentos aos seus pertences.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness, staff & service
No café da manhã, machuquei minha boca com um objeto perfurante que veio junto com o alimento.
Stayed 6 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nos colocaram no apartamento 2418, simplesmente terrível, pois acima da laje havia uma máquina de aquecimento que fazia um barulho insuportável. Após reclamarmos, nos mudaram para outro quarto, onde encontrei a pia do banheiro entupida, o colchão deformado de um lado e o ar-condicionado sem funcionar. Depois, fomos para um terceiro apartamento, onde estava tudo ok. Foram três noites consecutivas trocando de apartamento. Também demoravam muito para repor o chopp quando acabava, tanto no bar quanto na área da praia; era preciso ficar pedindo para fazerem a reposição. Ficamos seis dias e, em todos eles, a carne da churrasqueira — a picanha — estava extremamente dura. Estávamos em um grupo de 17 pessoas e uma delas, ao comer um misto-quente feito na chapa, machucou a boca ao morder uma cerda de escova de aço, provavelmente utilizada para limpar a chapa, chegando até a sangrar. Nos seis dias em que ficamos hospedados, o café da manhã era exatamente igual; nada mudava no cardápio.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decepcionado com a comida . Todos os restaurantes que fomos nada era bom. Comida fria , carne passada demais , massa terrível . Somente as frutas eram agradáveis. Para completar íamos sair do hotel às 7h da manhã e fomos obrigados a deixar as malas na recepção de véspera pq não tinha carrinho para locomoção. Um absurdo um resort com idosos hospedados não ter carrinho para levar as malas pq os motoristas só começavam a trabalhas às 9:40. Quero registrar a atenção dos motoristas Pedro e Wilton super educados e atenciosos. Sendo que o Wilton de espontânea vontade chegou no hotel às 6h da manhã pq ficou preocupado com os hóspedes que iriam sair cedo . Mas o hotel precisa melhorar muito para chegar a um padrão de Resort.
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service, amenities, property conditions & facilities
Quarto limpo, local lindo. Nossa insatisfação foi com relação: - Refrigeração: Restaurante sem refrigeração, ambiente muito quente, somente com ventiladores de teto, na sua maioria desligados. - Quanto a alimentação: Padrão bem inferior aos demais vila Gales que conhecemos. Café da manhã de quinta feira sem bolos, Sem pão doce, geleias com pouca opção, sem geleia de frutas vermelhas. Queijos 2 opções somente. Sem máquinas de café, para opções diversas ao café e leite oferecidos. Frutas, melancia sem gosto, esbranquicada, manga verde. Almoço: comida sem tempero, sem gosto. Feijoada de sábado super salgada. Sem farofa. Sem tomate na salada. Demora na reposição dos vinhos. Vinhos brancos e roses sem refrigeração adequada. - Transporte. Tivemos que deixar as malas na recepção um dia antes de sairmos do hotel porque segundo a recepção, nao haveria transporte às 6:00 da manhã, horário que faríamos o check-out . Isto nos causou um imenso transtorno, absurdo nao haver esse serviço devido a distância dos quartos e a recepção. Enfim, pagamos muito caro e nao voltaríamos.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conforto, atendimento cordial e alimentação bem justos
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Paguei por uma estadia de 4 dias em um resort, porém desde o primeiro dia enfrentamos sérios problemas com a falta de energia elétrica. Logo na chegada, o hotel ficou sem energia e fomos obrigados a passar o dia inteiro, até aproximadamente 18h, em outro hotel do mesmo grupo, muito inferior, pequeno e sem as comodidades oferecidas pelo resort contratado. O problema persistiu durante toda a hospedagem. Em todos os dias, a energia elétrica era interrompida pela manhã, permanecendo sem funcionamento até por volta das 14h. Com isso, várias áreas ficaram inutilizadas, sem climatização, sem música ambiente e em condições extremamente desconfortáveis devido ao calor intenso nos ambientes fechados. Além disso, no período da noite a energia continuava apresentando instabilidade, caindo e retornando constantemente entre aproximadamente 18h e 20h, comprometendo completamente a experiência da hospedagem, o descanso e a utilização adequada da estrutura que foi contratada e paga. O mais frustrante é que sempre escolho a rede Vila Galé justamente pela confiança na qualidade do serviço. Já me hospedei em pelo menos cinco unidades da rede no Brasil e nunca havia passado por uma situação como essa. A situação comprometeu diretamente a experiência da viagem, já que boa parte do período da hospedagem foi marcada por calor excessivo, instabilidade elétrica e impossibilidade de utilização adequada das áreas e serviços oferecidos pelo resort.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe maravilhosa e sempre prontos a ajudar.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima infraestrutura do hotel, comida deixa a desejar!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
O atendimento é diferenciado! Excelente, Super recomendo!
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

O hotel tem um bom espaço, praia é bonita, quartos antigos e a limpeza deixa a desejar, comida e serviço de bebidas é bem fraca para um all inclusive e pelo valor q se paga, equipe de funcionários atenciosos tentando fazer o melhor com oq tem, espaço para crianças é bem pequeno mas a equipe de recreação é muito boa. Pelor valor da diária no geral o hotel deixa a desejar.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Os funcionários
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities
Acomodações
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Quarto razoável, não era cama de casal, mas sim duas camas de solteiro juntas. Os brinquedos para criança estavam interditados, em pleno carnaval, data com bastante apelação. O funcionário que corta grama passou cortando em frente ao meu quarto às 8h da manhã, fui para descansar, e as 8h fui acordado por cortador de grama. No mais, o resort cumpre com a ideia, bares e restaurantes muito bons, porém, com dificuldade quando o resort está lotado.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tudo
Stayed 4 nights in Feb 2026