See all properties
Save

Schlosshotel Kronberg - Hotel Frankfurt

5.0 star property
Victorian hotel with 2 restaurants and free valet parking

Photo gallery for Schlosshotel Kronberg - Hotel Frankfurt

2 restaurants, breakfast served
Exterior
Hallway
Building design
Golf

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$416
includes taxes & fees
11 Feb - 12 Feb

Explore the area

View map
Hainstrasse 25, Kronberg, HE, 61476
  • Place, Taunus Nature Park
    ‪1 min walk‬
  • Place, Golf and Land Club Kronberg
    ‪1 min walk‬
  • Place, Burg Kronberg
    ‪12 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, Non Smoking (Heritage)

Room, Non Smoking (Heritage)

Room, Non Smoking (Heritage)

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Non Smoking, Park View (Castle)

Room, Non Smoking, Park View (Castle)

Room, Non Smoking, Park View (Castle)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • Sleeps 3
  • 1 King Bed
  • Park view

View all photos for Junior Suite, Non Smoking (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Non Smoking (Castle)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Non Smoking (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Grand Suite, Non Smoking (Castle)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, Non Smoking (Castle)

Royal Suite, Non Smoking (Castle)

Royal Suite, Non Smoking (Castle)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Heritage)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Non Smoking (Heritage)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Non Smoking (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Room, Non Smoking (Castle)

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Room, Non Smoking, Park View (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Grand Room, Non Smoking, Park View (Castle)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
  • Sleeps 3
  • 1 King Bed
  • Park view

View all photos for Grand Room, Non Smoking, Balcony (Castle)

Grand Room, Non Smoking, Balcony (Castle)

Grand Room, Non Smoking, Balcony (Castle)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking, Balcony (Castle)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Non Smoking, Balcony (Castle)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Exterior

Sofitel Frankfurt Opera

Innenstadt
  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
4.7 out of 5, Exceptional, 543 reviews
The price is NZ$465
includes taxes & fees
20 Feb - 21 Feb
Sofitel Frankfurt Opera

About the area

Kronberg

A luxury stay in Kronberg awaits you at Schlosshotel Kronberg - Hotel Frankfurt. You'll be steps from Taunus Nature Park and 2.3 km (1.4 mi) from Burg Kronberg. Highlights at this family-friendly hotel include 2 restaurants, free valet parking and a bar/lounge. .The fine-dining restaurant, Victoria, is open for breakfast and dinner. Frederick´s is the hotel's own bar, serving drinks along with light fare. Business travelers can take advantage of meeting rooms, conference space, and limo/town car service. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also limited parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 5-property class Kronberg hotel, attractions include Frankfurt Trade Fair and Congress Center Messe Frankfurt.

What's nearby

  • Taunus Nature Park - 1 min walk - 0.0 km
  • Golf and Land Club Kronberg - 1 min walk - 0.2 km
  • Burg Kronberg - 12 min walk - 1.1 km
  • Museum Kronberger Malerkolonie - 13 min walk - 1.2 km
  • Opel-Zoo - 3 min drive - 2.4 km

Getting around

  • Kronberg S-Bahn - 3 min drive
  • Königstein (Taunus) Kreisel Bus Stop - 5 min drive
  • Frankfurt Airport (FRA) - 41 min drive

Restaurants

  • ‪Miro’s Ristorante - ‬8 min drive
  • ‪Lodge - ‬5 min drive
  • ‪Die Freizeit - ‬16 min walk
  • ‪Zum Burgenblick Restaurant - ‬8 min drive
  • ‪Brunnenschänke - ‬6 min drive

About this property

Schlosshotel Kronberg - Hotel Frankfurt

Victorian hotel with 2 restaurants and free valet parking
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and limo/town car service.

WiFi is free in public spaces. A library, a terrace, and multilingual staff are also featured at the luxury Schlosshotel Kronberg - Hotel Frankfurt. An area shuttle within 50 kilometres and an airport shuttle (available 24 hours) are available for a fee. Limited free parking is available on a first-come, first-served basis.

This Victorian Kronberg hotel is smoke free.

  • 1 building
  • 61 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1893
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Schlosshotel Kronberg - Hotel Frankfurt offers 61 accommodations with free minibar items and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Kronberg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Similar properties

Property amenity
Falkenstein Grand, an Autograph Collection Hotel
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 188 reviews
The price is NZ$448
includes taxes & fees
21 Feb - 22 Feb
Falkenstein Grand, an Autograph Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 45 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Enrico d´Assia
  • Frederick´s
  • Victoria

Things to do

  • Golf driving range
  • Library
  • Piano

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1893
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 45 per person
  • Airport shuttle fee: EUR 140 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Property is also known as

Schlosshotel Kronberg Hotel
Schlosshotel Hotel
Schlosshotel Hotel Kronberg
Schlosshotel Kronberg
Schlosshotel Kronberg Hotel Im Taunus
Schlosshotel Kronberg Hotel Kronberg Im Taunus
Schlosshotel Kronberg Im Taunus
Schlosshotel
Schlosshotel Kronberg Hotel Frankfurt
Schlosshotel Hotel Frankfurt
Schlosshotel Kronberg Frankfurt
Schlosshotel Frankfurt
Schlosshotel Kronberg Hotel Frankfurt
Schlosshotel Kronberg - Hotel Frankfurt Hotel
Schlosshotel Kronberg - Hotel Frankfurt Kronberg
Schlosshotel Kronberg - Hotel Frankfurt Hotel Kronberg

Frequently asked questions

What is the cancellation policy at Schlosshotel Kronberg - Hotel Frankfurt?

Schlosshotel Kronberg - Hotel Frankfurt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Schlosshotel Kronberg - Hotel Frankfurt?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Schlosshotel Kronberg - Hotel Frankfurt on 11 Feb 2026 start from NZ$416.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Schlosshotel Kronberg - Hotel Frankfurt?

Yep, Schlosshotel Kronberg - Hotel Frankfurt has a free self car park and free valet parking. Onsite parking is limited.

What makes Schlosshotel Kronberg - Hotel Frankfurt a romantic place to stay?

Garden-view dining and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Schlosshotel Kronberg - Hotel Frankfurt.

Is Schlosshotel Kronberg - Hotel Frankfurt family-friendly?

You bet! With amenities such as supervised childcare, laundry facilities and a picnic area, it's no surprise that Schlosshotel Kronberg - Hotel Frankfurt is a hit with families.

Does Schlosshotel Kronberg - Hotel Frankfurt serve breakfast?

Yep, buffet breakfast is available weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Schlosshotel Kronberg - Hotel Frankfurt?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Schlosshotel Kronberg - Hotel Frankfurt?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Schlosshotel Kronberg - Hotel Frankfurt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Schlosshotel Kronberg - Hotel Frankfurt?

Furry friends are welcome at Schlosshotel Kronberg - Hotel Frankfurt, with food and water bowls on offer.

Is there a golf course on site at Schlosshotel Kronberg - Hotel Frankfurt?

There is a golf course next to Schlosshotel Kronberg - Hotel Frankfurt.

Schlosshotel Kronberg - Hotel Frankfurt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 561 out of 692 reviews
Rating 8 - Good. 92 out of 692 reviews
Rating 6 - Okay. 16 out of 692 reviews
Rating 4 - Poor. 10 out of 692 reviews
Rating 2 - Terrible. 13 out of 692 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This historic palace of empress Victoria is beyond exceptional. The grounds were pristine with trees from all over the world. The palace is full of oil paintings, stained glass and exquisitely carved furniture. The rooms were spacious with very comfortable beds, a two person bathtub and music in the bathroom. The staff were so kind... they recognized it was my birthday based on my passport and sent a fruit tray and wine to my room. The restaurant and cocktail lounge were all
Stayed 3 nights in Oct 2025

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a night about three weeks ago for our honeymoon. The staff was very friendly and we did not expect to have a bellhop helped deliver our luggage to our room, which was amazing! The castle itself of course is beautiful, feels like a museum almost if you walk and explore each level. Our only complaint was that we thought there was a free shuttle bus that took us to the airport, instead we had to order a taxi which was a bit pricey. However, we appreciate the great service from the staff, and look forward to staying here again sometime in the future!
Stayed 1 night in Oct 2025

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful antiques and surroundings were absolutely superb but the bedroom needed an upgrade. The staff were super friendly, polite and helpful and spoke excellent English.
Stayed 2 nights in Oct 2025

8/10 Good

BYUNGJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The castle is beautiful! We loved our stay. All the staff are kind, the room was comfortable, loved enjoying the gardens outside.
Stayed 3 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Kyle G., Granbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Wonderful food!!
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite places to stay in Germany. It's a beautiful palace, built for an actual queen. The rooms are all unique and well furnished. The beds are comfortable, the bathrooms are large. Each room I've stayed in has a delightful large bathtub. Breakfast is delicious and served in an elegant dining room. Dinner in the restaurant is marvelous and also served in an elegant dining room or on the beautiful back terrace. The staff are efficient and friendly and knowledgeable and kind. The entire experience was joyful. My girlfriend felt like a princess. I plan to return to this hotel, and I highly recommend it to others. They have a Porsche available to rent, a very cool experience if you enjoy driving. The gardens around the hotel, especially the rose garden, are magnificent. The golf course that surrounds the hotel isn't run by the hotel and is highly exclusive. If you're not an accredited golfer, they won't let you play, or even use the driving range, even if you're a hotel guest. Not being able to golf was the only negative aspect of our time at this hotel. Next time I'll call the golf course in advance to avoid any unexpected problems. Overall, this hotel is amazing and I give it my highest recommendation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and kind staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

8/10 Good

siraj, safwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hysterical place
Stayed 1 night in Jul 2025

10/10 Excellent

inhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is far from the old city, it is a perfect accommodation for a night. It felt like I was in an old castle, and it was an anniversary, and I was grateful for the congratulatory drinks and fruit gifts. The staff is kind and car parking is convenient.
Stayed 1 night in Jul 2025

10/10 Excellent

Jona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and the room was amazing! Loved the interior design and the castle interior itself was a delight to admire. If only we didn’t have a tight schedule we would’ve definitely stayed 2 more nights. Complementary drinks were very good and speakers in the bathroom was amazing. The bed was so comfortable we slept so well. The only thing is the wifi isn’t strong so it wasn’t convenient to contact reception you had to keep going down. Also please update your hotel entrance on google because it was completely incorrect pointing us to the back entrance of the property which was locked and had no idea how to access it until a local saw us with luggages and offered to drop us off. The next day when we left the uber driver had the same issue not knowing how to access the property because google pointed him where we were initially dropped off at the back of the property so the bell man had to direct him. Otherwise our stay was fantastic!
Stayed 1 night in Jul 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect as usual.the carpet in the room needs a refreshment
Stayed 2 nights in Jul 2025

2/10 Terrible

xiaoshan

Travelled with family
Disliked: Staff & service

Unacceptable and Humiliating Experience

We had an extremely upsetting and humiliating experience during our recent stay. After arriving and seeing a dessert cart unattended in the hallway (with other guests were enjoying the desserts) our children took a few cakes, thinking it was self-service. Suddenly, a man—later identified as the bar manager—rushed over, aggressively took the cakes from us, and threw them in the trash. He spoke rudely and ignored my husband’s question about how we could pay. He just gave us a harsh warning this was not self service.There was no signage on the cart, and we had no way to know the setup wasn’t self-service. While this individual later came to apologize, his tone was condescending and dismissive after we reported it to front desk. He insisted that we broke the rules by pointing to signage at the hotel entrance. The sign through our translation app only says generic welcome message. When i asked for his manager, he said he is the manager and no one else above him we could talk to. He also said he only talked to my husband not me which directly put me into panic attack. Two other managers later came to our room to offer complimentary drinks and dinner, which we appreciated—but unfortunately it didn’t undo the damage. Later on in the evening i felt heart pain. To make matters worse, we believe our treatment may have been racially biased. As an Asian family, we felt singled out and humiliated in a way that seemed rooted in more than just a misunderstanding.
Stayed 1 night in Jul 2025

10/10 Excellent

Lilliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very beatifull, all the surroundings and the Hotel Overall, but it is a Little Bit boring.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in the castle hotel was amazing. Staff were all professional and showed an interest in our comfort and making our stay as good as possible. The castle/hotel grounds were lovely. Only thing I would say was a little challenging was the AC. We ended up sleeping with the window open to cool the room effectively. No biggie!! Thank you for an amazing stay!! Would definitely recommend to friends and family.
Stayed 3 nights in Jul 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is Queen Vic’s daughter’s home (built after the sudden death of her husband; the King of Prussia). You get the vibe - v stately home. Awesome place to stay, great staff & beautiful surrounding townships & countryside. Would highly recommend for a memorable stay in the Frankfurt environs.
Stayed 5 nights in Jun 2025

10/10 Excellent

Federico

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Stayed 1 night in Jun 2025

10/10 Excellent

H.A. Tillmann, Dallas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous castle
Stayed 1 night in Jun 2025

10/10 Excellent

Adriane

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Chelsea

Travelled with partner
Liked: Amenities
A truly unique gem. This was our favorite stay on our European adventure. Our only regret was not booking more nights.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was the most gorgeous place I have ever stayed. I truly felt like royalty and was treated as such as well. Thank you so much for such a magical experience.
Stayed 2 nights in May 2025

10/10 Excellent

Philippe-A

Great
Stayed 1 night in May 2025