See all properties
Save

Casa Velha do Palheiro, Relais & Chateaux

Photo gallery for Casa Velha do Palheiro, Relais & Chateaux

A yellow building with a tiled roof, surrounded by lush greenery and a gravel path.
A golf course with bunkers and a path, overlooking a coastal cityscape.
A person performing a yoga pose outdoors with a large building in the background.
A doorway leading to a garden with a view of trees and a building in the background.
A dining area with a table set for two, chairs, a window with curtains, and a view of greenery outside.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$677
includes taxes & fees
30 Aug - 31 Aug

Explore the area

View map
Rua de Estalagem 23, Funchal, 9060-415
  • Place, Palheiro Gardens
    ‪2 min walk‬
  • Place, Jardins do Palheiro
    ‪10 min walk‬
  • Place, Palheiro Golf Club
    ‪15 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪17 min drive‬

Room options

View all photos for Double or Twin Room, Garden View

Double or Twin Room, Garden View

Double or Twin Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table with a plant, and a picture on the wall.

Deluxe Room

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double or Twin Room, Golf View

A bedroom with a large bed, bedside tables with lamps, a desk with a computer, and a chair.

Double or Twin Room, Golf View

9.0 out of 10
Wonderful
(4 reviews)
  • Golf view
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Suite

A spacious hotel room with a large bed, a sofa, a chair, a coffee table, and a desk.

Studio Suite

  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

Room

  • Sleeps 8
  • Free Wi-Fi

About the area

Funchal

A luxury stay in Funchal awaits you at Casa Velha do Palheiro, Relais & Chateaux. You'll find Palheiro Gardens a few steps away and Palheiro Golf Club within a 15-minute stroll. Highlights at this country house include 3 hot tubs, a full-service spa and a golf course. .A relaxing visit to Palheiro Spa can include hot stone massages, Swedish massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Casa Velha Dining Room, serves international cuisine and is open for breakfast, lunch and dinner. At the country house's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, outdoor swimming pool, gym and outdoor tennis court. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of a free area shuttle. .With a stay at this 5-property class Funchal country house, you'll be 4.1 km (2.6 mi) from Madeira Stadium.
View more Country houses in FunchalOpens in a new window

What's nearby

  • Palheiro Gardens - 2 min walk - 0.2 km
  • Jardins do Palheiro - 10 min walk - 0.9 km
  • Palheiro Golf Club - 15 min walk - 1.3 km
  • Madeira Stadium - 8 min drive - 4.6 km
  • Funchal Marina - 12 min drive - 7.2 km

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 20 min drive

Restaurants

  • ‪Venda do Bello - ‬7 min drive
  • ‪Grill Traineira Steakhouse - ‬6 min drive
  • ‪O Picadinho - ‬6 min drive
  • ‪Casa de Pasto das Eiras - ‬6 min drive
  • ‪Omg Bar - ‬8 min drive

About this property

Casa Velha do Palheiro, Relais & Chateaux

Casa Velha do Palheiro, Relais & Chateaux offers its guests a full-service spa, a golf course, and 3 hot tubs. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, an indoor pool, and a fitness centre are also featured at the luxury Casa Velha do Palheiro, Relais & Chateaux. A free area shuttle within 7 km is available.

Smoking is allowed in designated areas at this 5-star Funchal country house.

  • 38 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 1997
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Casa Velha do Palheiro, Relais & Chateaux offers 38 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Each accommodation is individually decorated. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Funchal country house provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Palheiro Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Relais & Chateaux.

Similar properties

Property grounds
Barcelo Funchal Oldtown
Funchal
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 382 reviews
The price is NZ$517
includes taxes & fees
1 Sept - 2 Sept
Barcelo Funchal Oldtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 7 km
  • Beach shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Casa Velha Dining Room

Things to do

  • 18-hole golf course
  • 3 hot tubs
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Free area shuttle
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • No lift

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 64.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 35 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 64.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 3434

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the country house before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Velha Palheiro
Casa Velha Palheiro Funchal
Casa Velha Palheiro House
Casa Velha Palheiro House Funchal
Casa Velha Do Palheiro Hotel Funchal
Casa Velha Do Palheiro Madeira/Funchal
Casa Velha Palheiro Country House Funchal
Casa Velha Palheiro Country House
Casa Velha Do Palheiro
Casa Velha do Palheiro Relais Chateaux
Casa Velha do Palheiro, Relais & Chateaux Funchal
Casa Velha do Palheiro, Relais & Chateaux Country House
Casa Velha do Palheiro, Relais & Chateaux Country House Funchal

Frequently asked questions

What is the cancellation policy at Casa Velha do Palheiro, Relais & Chateaux?

Casa Velha do Palheiro, Relais & Chateaux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Velha do Palheiro, Relais & Chateaux?

As of 29 Aug 2026, prices found for a 1-night stay for 2 adults at Casa Velha do Palheiro, Relais & Chateaux on 30 Aug 2026 start from NZ$677, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Casa Velha do Palheiro, Relais & Chateaux?

The closest beach to Casa Velha do Palheiro, Relais & Chateaux is Reis Magos Beach (4.2 km).

Is there a spa on site at Casa Velha do Palheiro, Relais & Chateaux?

Yep, Palheiro Spa is available for guests. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Casa Velha do Palheiro, Relais & Chateaux have a pool?

Casa Velha do Palheiro, Relais & Chateaux has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Casa Velha do Palheiro, Relais & Chateaux?

Casa Velha do Palheiro, Relais & Chateaux features 3 hot tubs, an outdoor pool and an indoor pool.

Is Casa Velha do Palheiro, Relais & Chateaux family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Casa Velha do Palheiro, Relais & Chateaux is a hit with families.

Does Casa Velha do Palheiro, Relais & Chateaux serve breakfast?

Yep, free buffet breakfast is on offer daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Casa Velha do Palheiro, Relais & Chateaux?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Casa Velha do Palheiro, Relais & Chateaux?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Casa Velha do Palheiro, Relais & Chateaux?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Velha do Palheiro, Relais & Chateaux?

Cats and dogs are welcome at Casa Velha do Palheiro, Relais & Chateaux, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Casa Velha do Palheiro, Relais & Chateaux?

Yep, Casa Velha do Palheiro, Relais & Chateaux has an 18-hole golf course. A golf driving range and golf lessons are also available.

Casa Velha do Palheiro, Relais & Chateaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 89 out of 108 reviews
Rating 8 - Good. 15 out of 108 reviews
Rating 6 - Okay. 2 out of 108 reviews
Rating 4 - Poor. 1 out of 108 reviews
Rating 2 - Terrible. 1 out of 108 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel territory is outstanding! Breakfast, amenities and facilities were on top! Old money vibes. The only area for improvement is more soundproof walls in the rooms.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, relaxing and perfect for a few rounds of golf…staff brilliant
Stayed 9 nights in Aug 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A really enjoyable stay.

A relaxing and very comfortable stay with friendly staff in a great location.
Stayed 5 nights in Feb 2023
Verified review

10/10 Excellent

Ailve M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel, with Katia ( the Hotel Manager) present and regularly asking if everything was satisfactory. The building , the rooms , spa and indoor / outdoor pools : all beautifully maintained. The breakfasts were wonderful ( cold buffet but also choice of omelets, eggs Benedict etc!) Dinners at either the golf club or Oxalis dining room very good . For us the outstanding features were the fantastic Palheiro gardens …..& the exceptional friendliness of all the staff ( Sonia, Mario, Ed just to mention a few !)
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Great stay. Staff were very welcoming and we enjoyed our meals in the hotel restaurant and in the clubhouse.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely location, incredibly relaxing
Stayed 7 nights in Sep 2022
Verified review

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities
The hotel natural estate was beautiful, the grounds were in there own gardens , the staff very friendly , everything so clean and helpful. Everything was exceptional. The restaurant was very interesting and good , breakfast was so delightful with all the fruits and choices to eat. It is a 5 star excellent hospitality. The outside pool was lovely as well as indoor spa. Not hot but refreshing.
Turning back the sheets for evening
Palheiro gardens
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful safe haven!

This was a wonderful haven after my flight was cancelled due to high winds. The bedroom and bathroom were so spacious and service so attentive. Happy memories of eating a delicious breakfast on the lawn in the sunshine then going to the gym, sauna, indoor and outdoor pool!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a sneaky breakaway

The hotel in itself was excellent. Reception could not have been more helpful. The room was large and comfortable, I would have liked a view but in the block we were in that wasn’t possible. Kettle tea coffee etc was not normally provided but when requested was provided. Any issues such as the safe being temperamental were dealt with really quickly. Breakfast superb, eggs cooked to order. Dinner in the main restaurant was overall good, we had one problem with a meal that was dealt with by the fabulous maitre d to our satisfaction. Pool and spa lovely.
Stayed 4 nights in Apr 2023
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Charming but not for rest

We split our stay in Madeira between two hotels, and this one was by far our least favourite. The good points: charming property, the gardens are massive and beautiful, the grounds spacious, the rooms very large, and the outdoor pool and spa was lovely. The downsides, however, the rooms were very poorly soundproofed, and with many young children and babies staying, one night we could not sleep at all with a baby crying next door. This hotel is clearly aimed at families with children and is not suitable for adults looking for rest. Unless they limit the presence of children, I would strongly advise couples to stay elsewhere. The restaurant was fine but nothing special. Location is not ideal, the hotel is reached by a narrow, steep one-way road, which added at least fifteen minutes to every trip on the island.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

FREDERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un peu à l’écart du centre de Funchal (10-15mn), superbe hôtel au personnel prévenant. Calme, de superbes jardins.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Literie et oreillers inconfortable
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Guido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto bella e di charme in linea con la catena a cui appartiene. Bellissimo giardino. Zona Piscina da rivedere
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Rainer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Frühstück ist maximal einem 3 Sterne Hotel würdig!!!!!
Stayed 11 nights in Aug 2024
Verified review

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wundervoller Ort zum Entspannen und Geniessen
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Location spettacolare, inserita in una grande tenuta a pochi chilometri da Funchal. Ottimo servizi, ottimo ristorante
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A unique property

We had a lovely stay at Casa Velha do Palheiro. It is a beautiful property, the gardens being the highlight. Gorgeous, well-kept and quiet. A privilege to spend time there. Staff is very polite and competent. Rooms a tad tired, but we were told they are being renovated. That said they are still very clean and comfortable. All in all, we had a great deal and a memorable stay.
Stayed 6 nights in Jun 2022
Verified review

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stylish retreat in Madeira

Superb property in the middle of gardens overlooking the city of Funchal
Stayed 1 night in Jan 2022
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Old fashioned/dated and Golf not in good condition

The hotel is beautiful on first sight and is a really cute setting. However, the rooms are very dated with few modern amenities. It would be very good for those looking for a bit of nostalgia but not as a getaway with modern conveniences . Long way out of Funchal at a cost of €20 to get to the centre which makes it 40 both ways. What is more, the food is very expensive as I think they know they have a captive audience, and the choice of dishes is quite limited. My partner is a vegetarian, and there is almost no choice on the menu. The gardens are stunning and beautiful to walk around. As I am a golfer, I’d say one needs to be cautious if going here for golf. Whilst the course has an amazing view, the condition itself is that of an average municipal course in the UK. With the price of €110 per round it’s way overpriced and awful value for money.
Stayed 2 nights in Sep 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Lovely Estate, great hikes, spectacular landscapes and garden. Very quiet and relaxing, helpful staff that arrange activities around the island. Great breakfast, not so great lunch options. Spacious Rooms, nice touch with VIP perk: local cake and Madeira wine. Bathroom bit dated: shower leaked water all over it. Would stay again? Probably
Stayed 3 nights in Aug 2021
Verified review

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent the staff were very friendly and helpful especially Sonia on the reception desk. She helped us so many times including sorting our Covid-19 test. The only thing we didn’t like was the evening meals because it was not what we liked to eat! That was okay we used to visit different ones in Funchal. The rooms were clean and bright would visit again
Stayed 7 nights in Jul 2021
Verified review

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok. Ma da un 5 stelle cu si aspetta di piu’

Bella struttura immersa nel verde e vicino al campo da golf. Possibile fare lunghe passeggiate anche se non segnalate. Infatti rischi di finire nel bel mezzo del campo da golf ed è pericoloso. Ci hanno fatto upgrade in stanza piu nuova e piu grande con vasca e doccia anche se senza bidet. Doccia perdeva acqua e allagava tutto il bagno. Per covid sauna e chiusa ma si puo usare poscina outdoor e idromassaggio ma ambiente non e riscaldato perche le finestre devono stare aperte per normativa covid. Consigliamo di tenere chiusa tutta la Spa Buona la colazione con prodotti freschi e preparata al momento Personale gentile. Stanza pulita e spaziosa. Letto comodo
Stayed 3 nights in Dec 2020
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Schönes Hotel mit einigen Kritikpunkten

Sehr schönes Hotel, tolle & ruhige Lage. Einzige Lärmquelle sind die Zimmertüren, welche praktisch nicht leise zu öffnen / schliessen sind.. Empfang sehr freundlich und zuvorkommend. Restaurantangestellte leider nicht alle motiviert & freundlich. Getränkekarte der Bar dürfte reichhaltiger sein. Speisekarte im Restaurant nebst Daily Menue ebenso; mehr Auswahl wäre top. Shuttle nach Funchal 2x am Morgen ist nicht ausreichend. Ebenso Shuttle Service vom Clubhouse zurück ins Hotel: am Abend um 18h der letzte! Wer im Clubhouse zu Abend isst muss ins Hotel laufen! Zimmerausblick irreführend: hatten zum Golf Course gebucht und schauten direkt an eine Mauer. Zimmerwechsel zwar möglich nach einer Nacht, aber wirklichen Blick auf den Golfplatz hat kein einziges Zimmer. Dasselbe mit Gartenblick; schade!
Stayed 7 nights in Dec 2019
Verified review

8/10 Good

Elke

Liked: Staff & service, amenities, property conditions & facilities
Netheid kamer is minder. Reeds 2x gebleven in vergelijkbare quinta jardins do lago en dit hotel is onvergelijkbaar qua netheid en vriendelijkheid van personeel. De Jardins do Lago is dan ook wel echt uitzonderlijk te noemen. Zelden zo een goed hotel gezien met zo een gedreven personeel. De Casa Velha do Palheiro heeft het van zijn prachtige ligging, accomodatie en nabij gelegen park. Personeel is ok maar zeker niet op niveau van het ander genoemd hotel. De kamers waren qua faciliteiten ok maar ook niet op niveau van de jardins do Lago. Bijvoorbeeld verschillende spinnenwebben in de kamer. Zelfs 5 kleine spinnen moeten doden bij ontvangst kamer. Is geen ramp en het is logisch bij een hotelkamer die zich meer in de natuur bevindt maar achter de tv bijvoorbeeld was volgens ons zeer lang niet gepoetst. Groot spinnenweb met spin erin. Ook bijna geen sponcontacten om gsm e.d..op te laden. Beide lakens waren niet helemaal proper. Het andere hotel had bijvoorbeeld usb aansluiting langs nachtkastje. Algemeen zou ik dit hotel een 7 a 8 geven en allicht voor golfers eerder aanbevelen maar voor mensen die zoals wij, louter voor wandelingen daar waren, zijn er betere alternatieven. De spa niet gebruikt maar wel bezocht. Ziet er wel topklasse uit.
Stayed 2 nights in Oct 2019