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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property
Luxury hotel with marina and full-service spa

Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Bar (on property)
Junior Suite | View from room
Breakfast and dinner served
Double or Twin Room, Pool View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Hot tub
  • Parking available
  • Bar
The current price is NZ$290
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Largo Antonio Nobre, Funchal, 9004-531
  • Place, CR7 Museum
    ‪12 min walk‬
  • Place, Town Square
    ‪2 min drive‬
  • Place, Lido Bathing Complex
    ‪2 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪18 min drive‬

Room options

View all photos for Classic Double or Twin Room, City View

1 bedroom, minibar, in-room safe, iron/ironing board

Classic Double or Twin Room, City View

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Pool View

Double or Twin Room, Pool View

Double or Twin Room, Pool View

8.6 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Sea View

1 bedroom, minibar, in-room safe, iron/ironing board

Double or Twin Room, Sea View

7.2 out of 10
Good
(13 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

View from room

Family Room

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite

32-inch LCD TV with cable channels, TV

Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 63 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Superior)

Junior Suite (Superior)

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room (Extra Bed)

1 bedroom, minibar, in-room safe, iron/ironing board

Family Room (Extra Bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Family Room (2 Extra Beds)

View from room

Family Room (2 Extra Beds)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

About the area

Funchal

A luxury stay in the heart of Funchal awaits you at Pestana Carlton Madeira Ocean Resort Hotel. Within just a 10-minute stroll, you'll find Madeira Casino and Santa Catarina Park. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The buffet restaurant, Arcos, is open for breakfast and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, marina, gym and Hot tub. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also self parking, along with the convenience of an airport shuttle. .Near this 5-property class Funchal hotel, you'll find CR7 Museum.

What's nearby

  • CR7 Museum - 12 min walk - 1.0 km
  • Funchal Marina - 15 min walk - 1.3 km
  • Town Square - 2 min drive - 1.6 km
  • Lido Bathing Complex - 2 min drive - 1.6 km
  • Funchal Farmers Market - 3 min drive - 1.9 km

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 22 min drive

Restaurants

  • ‪Pub Number Two - ‬1 min walk
  • ‪Os Arcos Restaurant - ‬1 min walk
  • ‪Galaxia Sky Bar - ‬4 min walk
  • ‪Malho's pub cafe - ‬2 min walk
  • ‪O Justiniano Garden - ‬4 min walk

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Luxury hotel with marina and full-service spa
Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

An outdoor pool, a children's pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. For a fee, parking is available.

This 5-star Funchal hotel is smoke free.

  • 286 guestrooms or units
  • 15 levels
  • Conference rooms
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and a safe. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health Spa. Services include massages.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina

Full-service spa

  • Massage

Accessibility

  • Lift

More

  • 15 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. The property is professionally cleaned.

Property Registration Number 3978

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Frequently asked questions

What is the cancellation policy at Pestana Carlton Madeira Ocean Resort Hotel?

Pestana Carlton Madeira Ocean Resort Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pestana Carlton Madeira Ocean Resort Hotel?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Pestana Carlton Madeira Ocean Resort Hotel on 9 Nov 2025 start from NZ$281.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pestana Carlton Madeira Ocean Resort Hotel?

Yep, Pestana Carlton Madeira Ocean Resort Hotel has a self car park for EUR 15 per day.

Are there any beaches close to Pestana Carlton Madeira Ocean Resort Hotel?

The closest beach to Pestana Carlton Madeira Ocean Resort Hotel is Formosa Beach (3.3 km).

Is there a spa on site at Pestana Carlton Madeira Ocean Resort Hotel?

Yep, Venus Health Spa is available for guests. You'll enjoy services like massages.

Does Pestana Carlton Madeira Ocean Resort Hotel have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Pestana Carlton Madeira Ocean Resort Hotel?

Pestana Carlton Madeira Ocean Resort Hotel features a full-service spa, a health club and an outdoor pool.

What makes Pestana Carlton Madeira Ocean Resort Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Pestana Carlton Madeira Ocean Resort Hotel.

Is Pestana Carlton Madeira Ocean Resort Hotel family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Pestana Carlton Madeira Ocean Resort Hotel is a hit with families.

Is there a free airport shuttle available at Pestana Carlton Madeira Ocean Resort Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Pestana Carlton Madeira Ocean Resort Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Pestana Carlton Madeira Ocean Resort Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Reviews

Pestana Carlton Madeira Ocean Resort Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 538 out of 1001 reviews
Rating 8 - Good. 338 out of 1001 reviews
Rating 6 - Okay. 94 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

Reviews

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful hotel!
Stayed 6 nights in Jul 2025

8/10 Good

Alan, los Angeles

Stayed 4 nights in Jun 2025

6/10 Okay

Keith

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Not worth the price

The location was great but the room was very average. The bed wasn’t comfortable and the room temperature was HOT. There was also NO parking for the rental car
Stayed 2 nights in Jul 2025

8/10 Good

Linda Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented Hotel, with lovely Pool Gardens and Public areas. Helpful and friendly staff. Great location, short walk into Funchal. Only negative was that the room was sometimes noisy, as there was an inter-connecting door, so we could hear the people in the next room. Would recommend.
Stayed 14 nights in Jun 2025

8/10 Good

Ishan

Stayed 4 nights in Jun 2025

10/10 Excellent

Winston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything, the pools, the staff was friendly and helpful, breakfast selections fantastic.
Stayed 3 nights in Jul 2025

10/10 Excellent

donald

Stayed 10 nights in Jun 2025

10/10 Excellent

alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re never visiting madeira should give a trie wonderful hotel and staff
Stayed 2 nights in Jun 2025

2/10 Terrible

Natt, Jersey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t feel like it was 5 stars! We stay at one of the suites in the hotel. We could hear next door chatting and snoring! Not worth the money. Breakfast wasn’t great. The customer service via phone was slow when we try to communicate when next door was being nosy no one pick up the phone. Also the hotel doesn’t have any quiet time during night. When we arrived no water was in the room. So the best arrival was not a good impression
Stayed 9 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best staff ever

Our room was a little more dated than we expected from the pictures, and we weren't expecting to be right on the level of the main pool. But the staff was incredibly helpful and friendly, and we loved the variety of pools and proximity to the ocean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception and great rooms. Service was quite slow at restaurants
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , great accommodation, good breakfast buffet.
Stayed 4 nights in Jun 2025

10/10 Excellent

Charlie

Stayed 10 nights in May 2025

6/10 Okay

rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Closed access to Spa and bar too early
Stayed 5 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Stayed 6 nights in Feb 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

polly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs a refurbishment in public areas as looking a bit tired. But room spotless and a good size, breakfast good, and staff response to a minor problem was outstanding.
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, with a walkable area and a lot of restaurants around it. We stayed in a room with pool view and were actually able to walk out the room and go straight to the pool. There also was an ocean view from our room, although we never got down to the beach. The staff was friendly and all the amenities were fine. Free parking was limited, especially since it was also being used by the locals.
Stayed 4 nights in Mar 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Funchal. Great hotel but not a 5 star
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Beth

Liked: Staff & service
Disliked: Amenities
The amenities were less than expected. The pools and hottub, although beautiful, were cold. The fitness center was in the pool area. The restaurant was expensive and the buffet food was tasteless and boring. The carafe coffee was awful! And the parking was expensive.
Stayed 7 nights in Mar 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay. The rooms are spacious. If you get a room facing the street and taxi stand it will be noisy at night as there are vars and restaurants across the street. The front desk staff are helpful. Breakfast gets very busy after 830 am and the tables aren't cleared fast enough and glasses and bowls need to be replenished often. It is a 20 minute walk to Funchal and coming back from Funchal there is a medium incline that requires some energy so this is not for everyone, especially if you are carrying bottles of alcohol or lots of souveneirs. Overall no major issues.
Stayed 1 night in Mar 2025

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly and just amazing
Stayed 7 nights in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness
Stayed 7 nights in Jan 2025