4/10 Poor
Tina
16 Dec 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
The room breaches fire regulations as there is no window opening to the outside of the building, thus no escape route. On informing reception of this, and requesting another room, I was told the rooms are rented “short term” therefore it isn’t relevant. Another receptionist informed me that I wouldn’t be “jumping” out the window if there was a fire. I would however have a means of escape through a window with the aid of emergency services ether using a ladder or other high rise mechanical aid. I was offered another room at a so css as Lord discount of €30 per night, which I declined as it should have been provided at no extra cost. “Madeira” fire regulations clearly state that it is mandatory that there is a window opening to the outside for both general health & ventilation, as well as fire safety. The hotel should be shut immediately until this serious safety concern is resolved.
In addition, the shower floods tge bedroom every time. The holder for the shower head was broken, water sprayed everywhere unless held manually. Although meant to be watertight from ceiling to floor, water flooded the bedroom floor, right out under the bed every time. On reporting this, the receptionist said she could leave extra towels in order for us( paying guests) to clean it up ourselves, a totally unacceptable suggestion for anyone, let alone a 4 star hotel.
Tina
Stayed 7 nights in Dec 2025
