4/10 Poor
Zorana
Travelled with family
16 May 2025
Disliked: Cleanliness, staff & service, room comfort
Awful! Questionable practices, terrible management
We travel often and extensively and I have NEVER before posted a bad review........... but I feel obligated to warn others with my experience at this specific Quality Inn. Prior to making a reservation I reached to confirm they had queen beds, on the first floor, available at time of my call. They did, I immediately made the reservation. Later I called to alert the front desk that I would be arriving after 3:00 am and would still be in need of the 2 queen beds on 1st floor, and additional roll-away bed. I was assured all would be ready and my arrival noted for other staff to be aware. I arrive at 4:02am and a very nice young man informed me he did not have a room for me. He was sweet, but talked in circles, over and over about getting a different room ready, about other guests, having the room used only briefly.... instead of clarifying quickly he chatted, went back and forth to other rooms to ultimately find a second floor room at the very last and furthest point from the hotel entrance. He told me he gave someone the room but they didn't stay, however he had to change the sheets??? (rented by the hour???)? Also, he could not get the roll away bed upstairs.... that my 16 year old son had to carry it because the staff member had a bad back. My son carried the rolls away bed which consisted of a metal frame, headboard and box spring.... not mattress. The sheets were changed on the beds but the next day, when we took a shower, the towels on the floor turned filthy from t
Zorana
Stayed 1 night in May 2025