2/10 Terrible
Melissa
17 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE!
This property's condition is misrepresented in the photos I saw on hotels.com, as well as the pre-discounted price. There is no way ANYONE would ever pay what the site claimed was their regular price. We picked this hotel because we were looking for clean, simple accommodation, simply a place to sleep without a lot of extras or expense. Upon arrival, I noticed the exterior in severe disrepair. I entered the lobby to find it cluttered, being used for storage, and furmished with old, faded, shabby furniture. The surface of the check-in counter appeared grimy. I started to fill in the guest form, then thought I better take a look at the room first. As the manager led me to the room, I saw that some rooms' door locks are broken or missing, the exterior paint on every door is peeling, most room ventilation covers are cracked and broken, etc...When he opened the door to my room, the door frame was damaged and broken, the floor boards were separated throughout the room, it was dusty, dirty and the lampshade from the wall lamp was entirely missing. When I told the manager that the propery was misrepresented on hotels.com and the property's website, he said something like, "You wanted a cheap room, this is what you can expect." I told him that I expected what was represented by the photos and site information and I requested a refund. He refused because I had chosen a non-refundable reservation. I called hotels.com for support; he left the property to avoid talking to Hotels' rep.
Melissa
Stayed 1 night in Aug 2025
