2/10 Terrible
Courtney
Travelled with family
15 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give negative stars I would.
The room was just okay. The issue I have is our USB ports were broken which we had plugs that worked thankfully so we could still charge what we needed to. I did let the hotel staff know that was damaged and they apologized. We only had two towels on arrival & three guest. I called the front desk to request more towels in the first morning, they told me housekeeping was on their way up. I waited an HOUR and called back to the front desk and they said they would try to find housekeeping to get the towels to us. A little over an hour was enough wasted on our very short two night/one full day trip. The biggest issue is our mini fridge was not cooling at all. We bought sandwich stuff for the kids to try to conserve (trips are expensive and few and far between for us). I told the front desk at 8am our first day and they said maintenance would be up. I called at 11, 2, 6, and finally I went down to the front desk and asked what was going on. The employee said the maintenance man said we had too many items in the fridge which was why it was not cooling. The items in the fridge were 2 lunch meat packs, a package of sandwich cheese and 3 waters.. I told him that was unacceptable & his response was well that’s the issue and sorry. No offer to change rooms, no offer to repair the fridge, nothing. My key cards locked up and left me stranded outside at night with the kids TWICE, and every time we came back to the hotel and room they would be locked
Courtney
Stayed 2 nights in May 2025
