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Crossroads Inn & Suites

2.5 star property

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
A modern living room with a staircase, a fireplace, and a flat-screen TV mounted on a wooden cabinet.
A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.
A hotel room with a sofa, desk, chair, bed, and a small table.
A stone fireplace with a clock above it, surrounded by shelves with decorative items and a mounted picture.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is NZ$150
includes taxes & fees
4 Aug - 5 Aug

Explore the area

View map
Gatlinburg, TN
  • Place, Historic Ogle Log Cabin
    ‪6 min walk‬
  • Place, Anakeesta
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a sofa, a small table, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(151 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

A modern hotel room with a large bed, a flat-screen TV, a fireplace, and a wooden desk.

Standard Room, 1 King Bed (Seasonal Fireplace)

7.8 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Jetted Tub

A hotel room with a bed, bedside tables, a desk, a mirror, and a bathroom visible through an open door.

Room, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for LOFT room ,1 king bed with jetted tub

A living room with a stone accent wall, a fireplace, a television, a sofa, a coffee table, and a staircase with a railing.

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a sofa, a chair, a small table, and a bathroom visible through an open door.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, a microwave, and a window with a view of trees.

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Fireplace

A hotel room with two beds, a TV, a fireplace, and a kitchenette.

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk, a TV, and a large window.

Standard Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

A modern kitchen with white cabinetry, a built-in oven, a refrigerator, and a granite countertop.

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Fireplace

A hotel room with a bed, two bedside tables with lamps, a chair, a small table, and a framed picture on the wall.

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Gatlinburg

At Crossroads Inn & Suites you'll be within just a 10-minute stroll of popular attractions like Ripley's Aquarium of the Smokies and Anakeesta. Highlights at this hotel include free in-room WiFi. .Enjoy the seasonal outdoor swimming pool and kids' swimming pool. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 15-minute walk of this Downtown Gatlinburg hotel include Gatlinburg SkyPark and Gatlinburg Space Needle.

What's nearby

  • Historic Ogle Log Cabin - 6 min walk - 0.5 km
  • Anakeesta - 8 min walk - 0.7 km
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 16 min walk - 1.4 km
  • Gatlinburg Convention Center - 18 min walk - 1.5 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Pancake Pantry - ‬8 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Subway - ‬7 min walk

About this property

Crossroads Inn & Suites

Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

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Comfort Suites Gatlinburg Downtown-Convention Center
Gatlinburg
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,436 reviews
The price is NZ$163
includes taxes & fees
9 Aug - 10 Aug
Comfort Suites Gatlinburg Downtown-Convention Center

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crossroads Inn & Suites?

As of 15 Jul 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on 4 Aug 2026 start from NZ$150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crossroads Inn & Suites?

Yep, Crossroads Inn & Suites has a free self car park. Onsite parking is limited (max 1 space per unit).

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites has a seasonal outdoor pool and a kids' pool. The pool is open from April to September.

Is there a free airport shuttle available at Crossroads Inn & Suites?

No, Crossroads Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Crossroads Inn & Suites?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Crossroads Inn & Suites?

No, only service animals are allowed.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 834 out of 1552 reviews
Rating 8 - Good. 418 out of 1552 reviews
Rating 6 - Okay. 173 out of 1552 reviews
Rating 4 - Poor. 65 out of 1552 reviews
Rating 2 - Terrible. 62 out of 1552 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and right in the middle of everything so you can walk anywhere!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mondell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the parking was wonderful and the ac kept the room cool, love it
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Carren

Liked: Cleanliness, staff & service, property conditions & facilities
parking was easy, room was clean, staff was friendly, air conditioning worked well
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Venkata Subbaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Room & sheets were very clean, looks like renovated property. Excellent location!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect location!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was spacious and good location to event we needed to be at
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was great. Location is very convenient for the price.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Clean room, perfect location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice addition of chairs on the balcony
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Fredrenique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on strip near everything
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to crash for the night.
Stayed 1 night in Mar 2026
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
The room was clean and the staff was very courteous.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I loved it. Plus, I loved we were downtown in walking distance to everything.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient access to walk and explore all that downtown Gatlinburg has to offer!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service
Was great
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kinsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Great staff! Quick to everything in Gatlinburg!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right on the strip near Ol Red's.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

SHAUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms compared to others I've stayed at in Gatlinburg
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephanie or Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Love this place. I can't wait to stay again.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Scott P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place! The staff is amazing and the location couldn’t be better. You are right on the edge of the strip, steps away from the action but not in the middle of it. The rooms are clean and spacious with 2 bathroom sinks, which comes in handy. This is our go to place whenever we come through here. A perfect home base for hiking all day and then enjoying the town in the evening
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quickly to get another acceptable room since we got at the hotel early. Staff was very friendly and nice/neat rooms
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ilham

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel👍👍👍
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hollie

Liked: Amenities
The location was wonderful. The room was very spacious.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Shaylan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
AC worked great! The room smelled musty, and there are definitely things in bad condition (bathroom door) but its a great location, its cheap, and overall weve been before and will be back
Stayed 2 nights in Apr 2026

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