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Holiday Inn Express Gatlinburg Downtown by IHG

2.5 star property
Hotel with free breakfast, 5-minute walk to Gatlinburg Space Needle

Photo gallery for Holiday Inn Express Gatlinburg Downtown by IHG

Interior
Lobby
Exterior
Free breakfast
1 bedroom, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$190
includes taxes & fees
6 Jan - 7 Jan 2026

Explore the area

View map
322 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪3 min walk‬
  • Place, Ober Gatlinburg Aerial Tramway
    ‪5 min walk‬
  • Place, Gatlinburg Space Needle
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (LEISURE)

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(52 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communication)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

1 bedroom, minibar, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Microwave
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Microwave
  • Sleeps 4
  • 1 King Bed

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About the area

Gatlinburg

At Holiday Inn Express Gatlinburg Downtown by IHG you'll be within just a 10-minute stroll of popular attractions like Gatlinburg Convention Center and Gatlinburg Space Needle. Highlights at this hotel include free breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Other amenities include a snack bar/deli and laundry facilities. There's also the convenience of an area shuttle. .Attractions within a 15-minute walk of this Gatlinburg hotel include Great Smoky Mountains National Park and Gatlinburg SkyPark.

What's nearby

  • Gatlinburg Convention Center - 3 min walk - 0.3 km
  • Ober Gatlinburg Aerial Tramway - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 6 min walk - 0.6 km
  • Gatlinburg SkyPark - 8 min walk - 0.7 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬6 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk
  • ‪Crockett's Breakfast Camp - ‬11 min walk
  • ‪Mellow Mushroom - ‬7 min walk

About this property

Holiday Inn Express Gatlinburg Downtown by IHG

Hotel with free breakfast, 5-minute walk to Gatlinburg Space Needle
There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. An indoor pool, a vending machine, and an arcade/games room are also featured at the business-friendly Holiday Inn Express Gatlinburg Downtown by IHG. Self parking is free.

This Gatlinburg hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2016
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Holiday Inn Express Gatlinburg Downtown by IHG offers 113 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 15 per accommodation, per night.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Gatlinburg Downtown Hotel
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Holiday Inn Express Gatlinburg Downtown by IHG Gatlinburg
Holiday Inn Express Gatlinburg Downtown by IHG Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Gatlinburg Downtown by IHG?

Holiday Inn Express Gatlinburg Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Gatlinburg Downtown by IHG?

As of 25 Dec 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Gatlinburg Downtown by IHG on 6 Jan 2026 start from NZ$164.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Gatlinburg Downtown by IHG?

Yep, Holiday Inn Express Gatlinburg Downtown by IHG has a free self car park.

Does Holiday Inn Express Gatlinburg Downtown by IHG have a pool?

Holiday Inn Express Gatlinburg Downtown by IHG has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10:00 PM.

Is Holiday Inn Express Gatlinburg Downtown by IHG family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Gatlinburg Downtown by IHG is a hit with families.

Is there a free airport shuttle available at Holiday Inn Express Gatlinburg Downtown by IHG?

No, Holiday Inn Express Gatlinburg Downtown by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Gatlinburg Downtown by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express Gatlinburg Downtown by IHG?

No, only service animals are allowed.

Holiday Inn Express Gatlinburg Downtown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1001 reviews
Rating 8 - Good. 197 out of 1001 reviews
Rating 6 - Okay. 49 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shopping and restaurants. Indoor pool was amazing, and staff was nice. We also enjoyed the breakfast.
Stayed 2 nights in Sep 2025

2/10 Terrible

Brett

Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Calli

Disliked: Cleanliness, property conditions & facilities, room comfort

Would not recommend

There were straw papers and crumbs in the hallway when we arrived. The sheets had stains that appeared to be black mold. There was so much water damage to the bottom of the bathroom door the grey paint had peeled off all the way across. The beds were miserably hard. We arrived very late and moved hotels the next day.
Stayed 2 nights in Aug 2025

6/10 Okay

Monica

Travelled with family

a little dingy..

usually love HGI Express.. worst one we stayed at.. unimpressive.. a little dingy.. rooms smaller than usual
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2025

10/10 Excellent

Kennon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

steven

Stayed 3 nights in Aug 2025

10/10 Excellent

Charles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the experience. Extremely clean, safe, friendly a great time. HIGHLY RECOMMENDED. Staff were incredibly friendly and respectful.
Stayed 1 night in Aug 2025

10/10 Excellent

Danielle

Stayed 5 nights in Apr 2025

10/10 Excellent

Matt

Liked: Amenities
Great room, nice complimentary soap, shampoo, lotion. Big bottles. Free breakfast was great. Overall, it was just right.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My kids really enjoyed the indoor water park, and they loved the breakfast options. We will definitely stay here again on future trips.
Stayed 2 nights in Jul 2025

10/10 Excellent

Egle

Travelled with family and small children
Liked: Amenities
Coming there not a first time, mostly because of location and pool area for kids! Everything looks pretty old but clean and they should do a heated pool, in summer time it’s ok but autumn winter it’s horrible, sauna would be great too! But all my family likes this place! So I am happy to recommend for the families with kids!
Stayed 3 nights in Jul 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great breakfast. Short walk to the Main Street downtown Gatlinburg
Stayed 3 nights in Jul 2025

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

savannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friends trip

Stayed 5 nights in Jul 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Betzi

Stayed 2 nights in Jul 2025

10/10 Excellent

Sandip

Liked: Cleanliness, staff & service, property conditions & facilities
It was really good experience with room, service and specially existing 💦 waterpark-pool and breakfast 👏.My kiddos loved it!😍
Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Melaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Sharron

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a disappointment. The indoor water area was so heavy with chlorine and there was no ventilation. The smell was strong and it was so hot that I did not feel comfortable letting my grandson play in there. Towels were terrible. Mattress although not terrible as far as comfort but had spots on the mattress. Lamp shade had a big burnt spot and carpet had cigarette burns even though there is no smoking. Ask about a trolley and was told did not stop at hotel. Then on last day there was the trolley. Refrigerator did not keep anything cold. Part of the ceiling was ripped and hanging down. Convenient to the Gatlinburg strip was good about all I can say.
Stayed 5 nights in Jul 2025

10/10 Excellent

Fred

Stayed 2 nights in Jul 2025