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MainStay Suites Gatlinburg Downtown Area

2.5 star property

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi
Indoor pool
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Historic Ogle Log Cabin
    ‪3 min drive‬
  • Place, Anakeesta
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Gatlinburg

At MainStay Suites Gatlinburg Downtown Area you'll be 2.3 km (1.5 mi) from Anakeesta and 2.4 km (1.5 mi) from Ripley's Aquarium of the Smokies. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and free WiFi. .This hotel has free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .With a stay at this Gatlinburg hotel, you'll be 3.1 km (1.9 mi) from Gatlinburg Convention Center and 3.7 km (2.3 mi) from Great Smoky Mountains National Park.

What's nearby

  • Cupids Chapel of Love - 2 min walk - 0.2 km
  • Traffic Light #2A - 9 min walk - 0.8 km
  • Historic Ogle Log Cabin - 3 min drive - 2.0 km
  • Traffic Light #3 - 3 min drive - 2.0 km
  • Anakeesta - 4 min drive - 2.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Pancake Pantry - ‬4 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Subway - ‬4 min drive
  • ‪Cliff Top Bar & Grill - ‬5 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in common area, laundry facilities, and a corner/local shop. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 116 guestrooms or units
  • Built in 2023
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Corner/local shop
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized fridge/freezers, microwaves and dishwashers. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Lobby
Comfort Suites Gatlinburg Downtown-Convention Center
Gatlinburg
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,412 reviews
The price is NZ$208
includes taxes & fees
26 July - 27 July
Comfort Suites Gatlinburg Downtown-Convention Center

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at MainStay Suites Gatlinburg Downtown Area?

MainStay Suites Gatlinburg Downtown Area offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at MainStay Suites Gatlinburg Downtown Area?

Yep, MainStay Suites Gatlinburg Downtown Area has a free self car park.

Does MainStay Suites Gatlinburg Downtown Area have a pool?

MainStay Suites Gatlinburg Downtown Area has an indoor pool.

Is there a free airport shuttle available at MainStay Suites Gatlinburg Downtown Area?

No, MainStay Suites Gatlinburg Downtown Area does not offer an airport shuttle service.

What time are check-in & check-out at MainStay Suites Gatlinburg Downtown Area?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at MainStay Suites Gatlinburg Downtown Area?

No, pets are not allowed.

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 292 out of 426 reviews
Rating 8 - Good. 81 out of 426 reviews
Rating 6 - Okay. 23 out of 426 reviews
Rating 4 - Poor. 9 out of 426 reviews
Rating 2 - Terrible. 21 out of 426 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kerryann

Liked: Cleanliness, property conditions & facilities
Rooms were clean and staff was super nice and friendly.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Louann B.

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Haylea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel, great room, staff, and very clean!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Pabitra

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Lachi

Liked: Staff & service
Great place to stay with family
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Tonda

Liked: Cleanliness, amenities, property conditions & facilities
The people there are very nice. The rooms are big and clean. We would definetly stay there again!!!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Aftin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & comfy beds, liked how there was a kitchenette in the room, staff was friendly, good complimentary breakfast
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, location, spacious for family of 4, breakfast
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room great service place is amazing 10/10 recommend staying at this place we will be back!!
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Michal

Liked: Cleanliness, amenities, property conditions & facilities
Super clean and a great stay
Stayed 2 nights in May 2025
Verified

10/10 Excellent

NEMESIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Great staff.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities
Staff was friendly and welcoming. The rooms and hotel was clean and close to everything but not in the middle of busy.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check-in, great amenities
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Heman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like it I’ll definitely visit here next time
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Zinkal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all, it was a good stay
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Srilu

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very clean room and hotel. Staff was very friendly and helpful.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel! Easy access to Rocky Top sports world and downtown
Stayed 1 night in Sep 2025

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