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MainStay Suites Gatlinburg Downtown Area

2.5 star property
Hotel with free parking, near Ripley's Aquarium of the Smokies

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
Indoor pool
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included
The current price is NZ$348
includes taxes & fees
31 Oct - 1 Nov

Explore the area

View map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Wild Bear Falls Indoor Water Park
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(34 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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  • Pool
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The price is NZ$115
includes taxes & fees
1 Oct - 2 Oct
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About the area

Gatlinburg

At MainStay Suites Gatlinburg Downtown Area you'll be 2.5 km (1.5 mi) from Ripley's Aquarium of the Smokies and 2.3 km (1.5 mi) from Anakeesta. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and free WiFi. .This hotel has free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Gatlinburg hotel include Great Smoky Mountains National Park and SkyPark.

What's nearby

  • Ripley's Aquarium of the Smokies - 3 min drive - 2.0 km
  • Anakeesta - 3 min drive - 2.0 km
  • Wild Bear Falls Indoor Water Park - 4 min drive - 2.7 km
  • SkyPark - 5 min drive - 2.7 km
  • Gatlinburg Convention Center - 5 min drive - 3.0 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Subway - ‬3 min drive
  • ‪No Way Jose's Cantina - ‬4 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in common area, laundry facilities, and a corner/local shop. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 116 guestrooms or units
  • Built in 2023
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Corner/local shop
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized fridge/freezers, microwaves and dishwashers. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at MainStay Suites Gatlinburg Downtown Area?

MainStay Suites Gatlinburg Downtown Area offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at MainStay Suites Gatlinburg Downtown Area?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at MainStay Suites Gatlinburg Downtown Area on 31 Oct 2025 start from NZ$348.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at MainStay Suites Gatlinburg Downtown Area?

Yep, MainStay Suites Gatlinburg Downtown Area has a free self car park.

Does MainStay Suites Gatlinburg Downtown Area have a pool?

MainStay Suites Gatlinburg Downtown Area has an indoor pool.

Is there a free airport shuttle available at MainStay Suites Gatlinburg Downtown Area?

No, MainStay Suites Gatlinburg Downtown Area does not offer an airport shuttle service.

What time are check-in & check-out at MainStay Suites Gatlinburg Downtown Area?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at MainStay Suites Gatlinburg Downtown Area?

No, pets are not allowed.

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 261 out of 376 reviews
Rating 8 - Good. 69 out of 376 reviews
Rating 6 - Okay. 19 out of 376 reviews
Rating 4 - Poor. 7 out of 376 reviews
Rating 2 - Terrible. 20 out of 376 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little get away

Me and my son had a nice time visiting the area. The hotel was nice, clean, friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Mary Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Karin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! They were all very helpful to a first time visitor. Highly recommend staying here.
Stayed 3 nights in Jun 2025

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty! Dirty! Dirty! Rooms.

The room was terrible, the floor of the room is crazy dirty never cleaned. Traveling with family and kids, the offered a room on ground floor saying that it was the only cleaned room available. Dont have any words to describe the cleanliness of the room. On top of it, in the night and early hours of the morning, we wood smell weird smoke smell coming from the adjacent rooms, which was terrible, i will never recommend this hotel if you are traveling with kids. Very upset with hotels.com as well since we have booked through them paying hefty per night room rate.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elizabeth S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the business of the Main Street but easy access to trolley.
Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It's kind of out of town but close enough to town.
Stayed 2 nights in Jun 2025

8/10 Good

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. The family enjoyed the pool. Breakfast was very basic; waffles and yogurt. Amazing Mexican restaurant right across the parking lot. Biggest downside is the amount of light coming in the rooms when trying to sleep. The connected room and hallway all had bright lights shining under the doors. Outside was lit up like a runway and the curtains could not block it well.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shagun

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Ricky

Travelled with family
Liked: Amenities
Location is good, away from most of the heavy traffic areas But planning on what a where you are going maybe a headache getting all the way the other side of town but fortunately for us the thing we had planned it was the perfect location
Stayed 3 nights in Jun 2025

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Beautiful. Staff is very friendly. Loved it. Great hot/cold breakfast. Would stay there again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really clean and quiet. Very peaceful.
Stayed 5 nights in Jun 2025

8/10 Good

Joe

Liked: Cleanliness, amenities
Beautiful River View
Stayed 1 night in Jun 2025

10/10 Excellent

Jodie

Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property and room was really clean and the staff was so helpful and the guy behind the counter was really helpful with whats good to do around there and how to get on trolley as well. I'd RECOMMEND this Property
Stayed 2 nights in Jun 2025

6/10 Okay

Ashley

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant. But the room we stayed in was not put back together once cleaned. The sofa/sleeper couch was still extended and cushions all over the place. The gym was not clean at all. Trash from previous customers and hair all over. The pool also was not clean. The water was not clear and had a smell. Also hardly any towels available at the pool. I have children who still swam when they could.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel. Very clean, very friendly staff especially the manager Shemar. He is the best!
Stayed 3 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Karie, Smithville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2025

10/10 Excellent

Esmeralda

Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean , and friendly staff. I plan on booking my next trip around ! They have breakfast, gym , pool which is really nice !
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean place was very peaceful
Stayed 2 nights in May 2025

10/10 Excellent

Debra

Business traveller, Travelled with family, Travelled with group
Great experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mackenzie

Stayed 1 night in May 2025