See all properties
Save

MainStay Suites Gatlinburg Downtown Area

2.5 star property
Hotel with free parking, near Ripley's Aquarium of the Smokies

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
1 bedroom, blackout curtains, iron/ironing board, free WiFi
Indoor pool
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
  • Air conditioning
  • Parking included

Explore the area

View map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

Highlights

Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

About the area

Gatlinburg

At MainStay Suites Gatlinburg Downtown Area you'll be 2.5 km (1.5 mi) from Ripley's Aquarium of the Smokies and 3.7 km (2.3 mi) from Great Smoky Mountains National Park. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and free WiFi. .This hotel has free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Gatlinburg hotel include Anakeesta and Gatlinburg SkyPark.

What's nearby

  • Ripley's Aquarium of the Smokies - 3 min drive - 2.0 km
  • Anakeesta - 3 min drive - 2.0 km
  • Wild Bear Falls Indoor Water Park - 3 min drive - 2.7 km
  • Gatlinburg Convention Center - 4 min drive - 3.0 km
  • Gatlinburg SkyPark - 4 min drive - 3.0 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Subway - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪No Way Jose's Cantina - ‬4 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in common area, laundry facilities, and a corner/local shop. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 116 guestrooms or units
  • Built in 2023
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Corner/local shop
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized fridge/freezers, microwaves and dishwashers. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Indoor pool, outdoor pool, pool loungers
Glenstone Lodge
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 2,462 reviews
Glenstone Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at MainStay Suites Gatlinburg Downtown Area?

MainStay Suites Gatlinburg Downtown Area offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at MainStay Suites Gatlinburg Downtown Area?

Yep, MainStay Suites Gatlinburg Downtown Area has a free self car park.

Does MainStay Suites Gatlinburg Downtown Area have a pool?

MainStay Suites Gatlinburg Downtown Area has an indoor pool.

Is there a free airport shuttle available at MainStay Suites Gatlinburg Downtown Area?

No, MainStay Suites Gatlinburg Downtown Area does not offer an airport shuttle service.

What time are check-in & check-out at MainStay Suites Gatlinburg Downtown Area?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at MainStay Suites Gatlinburg Downtown Area?

No, pets are not allowed.

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 287 out of 416 reviews
Rating 8 - Good. 78 out of 416 reviews
Rating 6 - Okay. 22 out of 416 reviews
Rating 4 - Poor. 8 out of 416 reviews
Rating 2 - Terrible. 21 out of 416 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Dakota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, well maintained, comfortable
Stayed 3 nights in Aug 2025

10/10 Excellent

heidi, masontown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gatlinburg. A 3 min drive. Staff was super friendly. Room was clean and breakfast was good. Literally no complaints. Would recommend and stay again!
Stayed 3 nights in Aug 2025

10/10 Excellent

Remonie

Business traveller, Travelled with partner
Liked: Amenities
Really enjoyed Mainstay staff’s performance was great My suite room was the best save money had stove refrigerator and microwave and free breakfast I will definitely stay there again.
Stayed 2 nights in Aug 2025

8/10 Good

Luis

Stayed 8 nights in Aug 2025

10/10 Excellent

Markie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and check in was speedy.
Stayed 1 night in Aug 2025

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
This location was clean and well-maintained. Breakfast was delicious with plenty of options for the family. Best of all for us the room was clean and comfortable with ample space
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice man at check in. Clean. Not too busy. Free breakfast. Thank you!
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Doua

Liked: Staff & service, amenities
The floor needs to be cleaned better. People on second floor made noises.
Stayed 2 nights in Aug 2025

10/10 Excellent

JAMES, TEMPE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel! Would definitely stay here again! • Very clean • Spacious rooms (nice cool temp!) with dishwasher/fridge/microwave! • COMFORTABLE BEDS!!!! • Great breakfast!! • Clean gym my kids worked out in each day • Only 5 min drive to downtown Gatlinburg! • Customer Service workers were very nice Few comments/suggestions for hotel: • put another mirror in main area of rooms so people can get ready if someone is in the bathroom • plastic spoons/knives were very cheap and hard to cut the waffles with • shampoo and conditioner were too watery • pool water was too cold. Pool was small enough to turn into a big hot tub…would enjoy a hotub more. ;)
Stayed 4 nights in Aug 2025

10/10 Excellent

Ben, Palm Harbor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Staff was nice. Breakfast was included and pretty good. Easy parking
Stayed 4 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff very polite and helpful.
Stayed 2 nights in Aug 2025

8/10 Good

Angelina, Dayton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the other guest making noise and stomping around all night long complained to front desk they called but didn’t stop the noise I can say I payed way to much not to be able to relax in my room without it sounding like a marching band was upstairs but other than that the whole stay was nice
Stayed 4 nights in Jul 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very clean room and hotel. Staff was very friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Teera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Teri

Stayed 1 night in Aug 2025

8/10 Good

Mallory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was great beds as comfy. Area was quiet
Stayed 3 nights in Jul 2025

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place.
Stayed 2 nights in Aug 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

8/10 Good

Zita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice. The reason I did not give it 5 stars is that the description said it was in downtown Gatlinburg. That's not true. It's a 30 - 35 minute walk from the hotel to the start of the downtown area. In the summer heat & humidity, thats too far to walk. Thats very misleading.
Stayed 2 nights in Jul 2025

10/10 Excellent

Malik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly . Nice quiet area and close to attractions. The roads and drive to the hotel is good.
Stayed 3 nights in Jul 2025