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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Lobby
Lobby
Front of property
Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is NZ$109
includes taxes & fees
26 May - 27 May

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪19 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

1 King Bed, Non-Smoking, River View

  • Sleeps 2

View all photos for 2 Queen Beds, Non-Smoking, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4

View all photos for Accessible - 1 King

Desk, laptop workspace, blackout curtains, iron/ironing board

Accessible - 1 King

  • Sleeps 2

View all photos for Accessible - Suite King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Accessible - Suite King Bed

  • Sleeps 2

View all photos for Suite-1 King Bed, Balcony, Non-Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite-1 King Bed, Balcony, Non-Smoking

  • Sleeps 2

View all photos for Suite-2 Queen Beds, Balcony, Non-Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite-2 Queen Beds, Balcony, Non-Smoking

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(100 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(50 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

  • Sleeps 2

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About the area

Gatlinburg

At SureStay Plus Hotel by Best Western Gatlinburg you'll be within just a 15-minute stroll of Gatlinburg Space Needle and Gatlinburg SkyPark. Highlights at this hotel include in-room free WiFi, balconies and LED TVs. .Enjoy the seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. Free buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this Downtown Gatlinburg hotel, you'll be 1.6 km (1 mi) from Ripley's Aquarium of the Smokies and 4.4 km (2.8 mi) from Ober Mountain.

What's nearby

  • Ober Gatlinburg Aerial Tramway - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Lift
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg

Family Inns

Family Inns America Gatlinburg

Travelodge Inn Gatlinburg River

Travelodge Inn River

Travelodge Gatlinburg River

Travelodge River

SureStay Plus Hotel Best Western Gatlinburg

SureStay Plus Best Western Gatlinburg

Surestay Plus By Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel

SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Gatlinburg?

Yep, SureStay Plus Hotel by Best Western Gatlinburg has a free self car park. Onsite parking is limited.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 26 May 2026 start from NZ$109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

Does SureStay Plus Hotel by Best Western Gatlinburg serve breakfast?

Yeah, guests highly rate the free buffet breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Gatlinburg?

No, SureStay Plus Hotel by Best Western Gatlinburg does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

No, pets are not allowed.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 581 out of 1122 reviews
Rating 8 - Good. 285 out of 1122 reviews
Rating 6 - Okay. 133 out of 1122 reviews
Rating 4 - Poor. 56 out of 1122 reviews
Rating 2 - Terrible. 67 out of 1122 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kiuan, St Marys

Liked: Cleanliness, property conditions & facilities
Nice staff clean room
Stayed 2 nights in Feb 2026

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old, loud, terrible pillows, dirty.
Stayed 1 night in Feb 2026

8/10 Good

Donald

Stayed 2 nights in Jan 2026

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Jan 2026

8/10 Good

Martin

Stayed 1 night in Feb 2026

2/10 Terrible

Laura

Stayed 3 nights in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Front desk was so nice! Breakfast was decent. Parking was convenient, and nice location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
A little off the main strip but not too far for the price!
Stayed 3 nights in Nov 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was perfect
Stayed 2 nights in Jan 2026

10/10 Excellent

Zequari

Stayed 3 nights in Jan 2026

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not enough choices to choose from at breakfast
Stayed 3 nights in Jan 2026

10/10 Excellent

Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great view . Room was nice , but washer vibrated the room at 7 !! breakfast was ok wish had some fresh fruit but good other wise . Staff was very nice .
Stayed 2 nights in Jan 2026

10/10 Excellent

Dustin

Stayed 2 nights in Jan 2026

8/10 Good

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and staff was easy to work with and super friendly. Breakfast was good but could use some more meat options for what was available
Stayed 2 nights in Jan 2026

8/10 Good

Dehuel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room, renovated, comfortable mattress and pillows and close to the downtown. Breakfast was okay, but not too many options. In the morning too much noise from outside that I could hear inside the room.
Stayed 1 night in Jan 2026

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking garage space for Handicap was to small,
Stayed 3 nights in Dec 2025

8/10 Good

Ashley, Orange Beach

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property advertised a full breakfast. Only I morning out of 3 was this the case. It was disappointing. The front desk staff were friendly and the room was clean.
Stayed 3 nights in Jan 2026

6/10 Okay

Jhoendry

Stayed 1 night in Jan 2026

10/10 Excellent

DANNY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and cozy
Stayed 1 night in Dec 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities
Room was clean. Beds very comfortable.
Stayed 2 nights in Jan 2026

4/10 Poor

Pedro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room are not clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026

8/10 Good

Flor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room
Stayed 1 night in Jan 2026

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities
Room Size
Stayed 1 night in Dec 2025

2/10 Terrible

Marcos

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was neglected and dirty. A strong despicable odor as well. The picture in the advertisement is deceiving. That’s not the room I got or paid for.
Stayed 1 night in Dec 2025