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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and seasonal outdoor pool

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Exterior
Free daily buffet breakfast
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is NZ$96
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Space Needle
    ‪10 min walk‬
  • Place, SkyPark
    ‪10 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪18 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(88 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

8.0 out of 10
Very good
(42 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(37 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

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Exterior

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About the area

Gatlinburg

At SureStay Plus Hotel by Best Western Gatlinburg you'll be within just a 15-minute stroll of Gatlinburg Space Needle and SkyPark. Highlights at this hotel include in-room free WiFi, balconies and LED TVs. .Enjoy the seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. Free buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this Downtown Gatlinburg hotel, you'll be 1.6 km (1 mi) from Ripley's Aquarium of the Smokies and 4.4 km (2.8 mi) from Ober Gatlinburg Ski Resort and Amusement Park.

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and seasonal outdoor pool
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Lift
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Similar properties

Exterior

Country Inn & Suites by Radisson, Gatlinburg, TN

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,006 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Gatlinburg?

Yep, SureStay Plus Hotel by Best Western Gatlinburg has a free self car park. Onsite parking is limited.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 1 Oct 2025 start from NZ$96.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

Does SureStay Plus Hotel by Best Western Gatlinburg serve breakfast?

Yeah, guests highly rate the free buffet breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Gatlinburg?

No, SureStay Plus Hotel by Best Western Gatlinburg does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

No, pets are not allowed.

Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 555 out of 1031 reviews
Rating 8 - Good. 253 out of 1031 reviews
Rating 6 - Okay. 121 out of 1031 reviews
Rating 4 - Poor. 45 out of 1031 reviews
Rating 2 - Terrible. 57 out of 1031 reviews

Reviews

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Enrique Antonio

Travelled with partner
Liked: Cleanliness, staff & service
it was a nice place. loved the balcony overlooking the river. bathroom shower needs upgrading. nice location on outside of main drag
Stayed 3 nights in Jun 2025

2/10 Terrible

Jasmeen

Stayed 1 night in Jun 2025

6/10 Okay

Kamrul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

MICHELLE

Stayed 1 night in Jun 2025

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities
Rude staff, not accommodating, over priced for the kind of property it was
Stayed 2 nights in Jun 2025

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean! Great rooms, good breakfast.
Stayed 1 night in Jun 2025

4/10 Poor

Kayley

Disliked: Cleanliness, property conditions & facilities, room comfort
Upon check in the room floor was not cleaned. It was never vacuumed. Had to ask for it to be cleaned. All cleaning personnel were gone, maintenance man used a broom and dust pan. Smell started in the room around day 2 and only kept getting worse. Couldn’t figure out where it was coming from. Only ever one person at the desk, it super friendly or helpful. River view was nice, room was big (only plus about the room). Property is not well kept up with. Location is good. Quiet, end of town toward park entrance. Walkable to most places.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to see the bear in the creek
Stayed 4 nights in Jun 2025

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Good 👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Lanita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice we enjoyed it. The room was very nice. Looked like it had been empty awhile without being vacuumed or dusted. Overall a very enjoyable stay. Thank you!
Stayed 2 nights in Apr 2025

8/10 Good

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Ginna

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Just ok

Pros - Service was great. Balcony was great, right on the river. Room was very spacious. Bed was comfortable. Room was clean. Cons - Room reeked of mildew. Shower floor and bathroom floor was level with each other so when I showered the first time, water stood in the bathroom floor and ran under the door into the room. Had to use towels to soak it all up. That might have been the reason for the mildew smell. This design could have just been for the handicap accessible rooms, Im not sure. Had to be very careful with the shower for this not to happen again.
Stayed 2 nights in Jun 2025

8/10 Good

ya

Travelled with family
My family and I stayed here for one night. The rooms are pretty spacious. It’s an open concept with minor walls separating it. There is a balcony with a nice flowing creek. Some cons were how hard it was to open the door to the room, the cracks and paint chips in the bathroom and the dirty ceiling. Breakfast was okay. I love how close it was the boardwalk.
Stayed 1 night in Jun 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for the price

Stayed here 5 nights, first room had a bad A/C smell to it but they changed our room right away. Has a nice free breakfast. Auto pancake maker, eggs sausage, bacon,pastries, cereal, juice etc... Rooms all have balconies overlooking river. Paid under $500 with tax and fees for 5 nights.
Stayed 5 nights in Jun 2025

2/10 Terrible

Neil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was run down and outdated needs an overhall
Stayed 5 nights in Jun 2025

6/10 Okay

CARRIE

Travelled with family
It was okay
Stayed 2 nights in Jun 2025

6/10 Okay

Matthew

Stayed 2 nights in Jun 2025

8/10 Good

Angiolett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Jun 2025

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Karrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Comfortable bed.
Stayed 3 nights in Jun 2025

8/10 Good

Valentin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property looks and feels old comparing with other newer hotel chains, however, the property is well maintained. Property’s stuff is friendly and willing to help out with any issues you may have. We booked one king bed room suite.There was one major inconvenience, we had to share the balcony with our neighbor and that was a bummer. If it was mentioned in the description of the room I would have not booked it. Will not revisit this place again in the future. Thanks.
Stayed 3 nights in Jun 2025

2/10 Terrible

Alaa

Travelled with group
Disliked: Amenities
Not as expected
Stayed 1 night in Jun 2025

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Balcony needs power washed. Pool was cloudy but other than those two things its was an enjoyable stay.
Stayed 3 nights in Jun 2025