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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverside hotel with free breakfast and seasonal outdoor pool

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Exterior
Lobby
Free daily buffet breakfast
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi
The current price is NZ$104
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(89 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(44 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed - double
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

About the area

Gatlinburg

At SureStay Plus Hotel by Best Western Gatlinburg you'll be within just a 15-minute stroll of Gatlinburg Space Needle and Gatlinburg SkyPark. Highlights at this hotel include in-room free WiFi, balconies and LED TVs. .Enjoy the seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. Free buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this Downtown Gatlinburg hotel, you'll be 1.6 km (1 mi) from Ripley's Aquarium of the Smokies and 4.4 km (2.8 mi) from Ober Gatlinburg Ski Resort and Amusement Park.

What's nearby

  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 4 min drive - 3.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverside hotel with free breakfast and seasonal outdoor pool
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Lift
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Similar properties

Exterior
Country Inn & Suites by Radisson, Gatlinburg, TN
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,051 reviews
The price is NZ$122
includes taxes & fees
18 Nov - 19 Nov
Country Inn & Suites by Radisson, Gatlinburg, TN

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Gatlinburg?

Yep, SureStay Plus Hotel by Best Western Gatlinburg has a free self car park. Onsite parking is limited.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 17 Nov 2025 start from NZ$104.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

Does SureStay Plus Hotel by Best Western Gatlinburg serve breakfast?

Yeah, guests highly rate the free buffet breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Gatlinburg?

No, SureStay Plus Hotel by Best Western Gatlinburg does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

No, pets are not allowed.

Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 528 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 123 out of 1003 reviews
Rating 4 - Poor. 47 out of 1003 reviews
Rating 2 - Terrible. 61 out of 1003 reviews

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Lisa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The usage of the room square footage could have been more customer oriented. The couch had no coffee table or end tables to set food our drinks. The Balcony you set right in front of air conditioning unit so on 90 degree days it adds another 30 degrees of heat. The air unit drains across the balcony making it slippery, the balcony above drips down on ours as well. The refrigerator and microwave was in this cabinet which was weird. The shower floor had no anti slipping surface. The foot stool for the couch was stained heavily. There was no room safe but the hotel facts said you should take all valuables with you, so that didn’t make use feel very safe at this hotel. They had just recently removed all coffee makers from the rooms, stay only saying that’s what the owners wanted to do. I would not stay at this location again.
Stayed 4 nights in Aug 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
For the price. Quite happy
Stayed 1 night in Aug 2025

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cr1071470 This is a very run down and poorly ran property. We booked two nights but ended up leaving and finding another hotel after seeing the condition of the room. The floor had sticky "gunk" all over it, I'm not sure how a cleaner could miss that, and there was a blood stained towel left on the hook in the bathroom. Needless to say I began to question the cleanliness/sanitization of the whole room after that. Front desk worker tried to offer new towels and came up with a mop to clean the dirty floor to no avail. It was all very unprofessional, but it was not her fault. This hotel needs a lot of work and better management. We found a much nicer/newer hotel a block away for the same price where we had a very pleasant experience
Stayed 2 nights in Aug 2025

8/10 Good

Joseph

Liked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Alok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent scenic location very close to a Smoky entrance. Hills on one side, a river on the other. Room was ok, but had a smell that may be a mix of room freshener and what was to be masked by it. Room and lobby needs to feel fresh. Average breakfast, eco-friendly bowls and plates.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 2 nights in Aug 2025

6/10 Okay

todd

Liked: Room comfort

disappointed

asked for towels got an attitude from employee told front desk they just blew it off like it was no big deal. in my room the curtains did not close only about 2 feet would close .hotel across the creek could see right in the room front desk said i should shut the lights off.so nobody could see in so i went and bought safety pins so i could shut the shades.
Stayed 5 nights in Aug 2025

2/10 Terrible

Devendra

Disliked: Cleanliness, staff & service, property conditions & facilities
There were ants near and on the bed.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic will go there again sometime.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lisa

Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is nice but the smell is just awful. i woke up more than 5 times a night from the unpleasant smell, you should definitely sort out the air conditioning system
Stayed 1 night in Aug 2025

8/10 Good

Joshua

Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shaylene

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Surprisingly spacious room, was pleasantly surprised. Staff was very friendly, breakfast was fresh even though we were some of the last ones in before they stopped closing. The pool was clean and open. Overall very affordable and clean. Would definitely stay there again. Location was great for walking too.
The balconies
Stayed 1 night in Aug 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Breakfast was good my kids loved the pancake maker, beds were comfortable and clean, had no issues with the internet and close to downtown attractions
Stayed 4 nights in Jul 2025

6/10 Okay

Alexandria

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We liked how it was close to all of the places to eat. However, the man on the night shift was very rude when we called and asked the Wi-Fi password, it was a bit hard to understand him due to his accent, I had him repeat the letters to me and unfortunately he raised his voice so much my husband heard it from the other side of the room. When we were checking in, a customer called the phone and was speaking to this Gentleman, who was very rude about the directions he was giving to her, upon hanging up, he turned to my Husband and I and made a rude remark about her intelligence. The hotel room had a spot on the floor that looked like a spilled stain. The shower has mold on the ceiling and only one elevator. This made going downstairs a chore especially when you are located on the top floor. The breakfast was okay. Overall, it was a good stay but not a great one. Will not be interested in staying again.
Stayed 2 nights in Aug 2025

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beds were decent. Breakfast was decent for being included for free. Place seemed a little dated but the balcony was nice and it suited our needs for a place to sleep at a less expensive price point. Great location off the main strip. I would stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Dominick

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Mesha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't end up staying here. Our room smelled like pee, it was dirty. The sofa bed looked very old and worn. The kitchen floor had thick scum (dont know what it was) in the middle of the floor. It had a very creepy vibe. Very old and dated and dirty!
Stayed 2 nights in Jul 2025

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, property conditions & facilities
Ignore the bad reviews
Stayed 3 nights in Jul 2025

8/10 Good

Rob

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel staff
Stayed 5 nights in Jul 2025