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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and seasonal outdoor pool

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Lobby
Free daily buffet breakfast
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free WiFi
The current price is NZ$103
includes taxes & fees
17 Aug - 18 Aug

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Gatlinburg Space Needle
    ‪10 min walk‬
  • SkyPark
    ‪10 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(81 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(40 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(34 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Blackout curtains
  • Sleeps 4
  • 1 King Bed

About the area

Gatlinburg

At SureStay Plus Hotel by Best Western Gatlinburg you'll be within just a 15-minute stroll of Gatlinburg Space Needle and SkyPark. Highlights at this hotel include in-room free WiFi, balconies and LED TVs. .Enjoy the seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. Free buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this Downtown Gatlinburg hotel, you'll be 1.6 km (1 mi) from Ripley's Aquarium of the Smokies and 4.4 km (2.8 mi) from Ober Gatlinburg Ski Resort and Amusement Park.

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Crockett's Breakfast Camp - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and seasonal outdoor pool
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Lift
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Languages

English

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  • Parking included
4.3 out of 5, Excellent, 1,325 reviews
The price is NZ$129
includes taxes & fees
18 Aug - 19 Aug
Crossroads Inn & Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Gatlinburg?

Yep, SureStay Plus Hotel by Best Western Gatlinburg has a free self car park. Onsite parking is limited.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 17 Aug 2025 start from NZ$102.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

Does SureStay Plus Hotel by Best Western Gatlinburg serve breakfast?

Yeah, guests highly rate the free buffet breakfast here! Served weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Gatlinburg?

No, SureStay Plus Hotel by Best Western Gatlinburg does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

No, pets are not allowed.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 1003 reviews
Rating 8 - Good. 255 out of 1003 reviews
Rating 6 - Okay. 116 out of 1003 reviews
Rating 4 - Poor. 45 out of 1003 reviews
Rating 2 - Terrible. 55 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Gatlinburg hotel stay if you want on the stri

The rooms was clean and larger than most hotel rooms. It has a nice size balcony overlooking the water. Staff were friendly and helpful. Hotel is very quiet which is nice. Convenient location right off the Gatlinburg strip. The mattress on the king bed needs replaced. The breakfast was fair at best. Very limited options available, needs more food options. The coffee was good. We would stay here again.
Stayed 3 nights in May 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in was extra friendly
Stayed 1 night in Mar 2025

6/10 Okay

Karlene

Travelled with family
Liked: Staff & service
Loved the view of the river.
Stayed 1 night in May 2025

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Riverfront. Clean. The bed was so soft and comfortable. I would stay here again.
Stayed 2 nights in May 2025

8/10 Good

kemoi

Stayed 2 nights in May 2025

8/10 Good

Jitendra, Bhilai

Travelled with family and small children
Liked: Staff & service, amenities
This property is located beside Little Pigeon River and is very beautifully surrounded by forest. We have been visited by a Black Bear during our stay in the parking itself. They have a automatic pancake maker which provides fresh pancakes in seconds. Nice variety of English food in breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 4 nights in Apr 2025

6/10 Okay

Kimberly

Travelled with partner
The room smelled really bad (like mildew and stinky feet) but it is an older room. It wasn’t the cleanest the sheets had stuff on them and the refrigerator hadn’t been cleaned out (it had the last guest dish of leftover ice cream in it).
Stayed 2 nights in May 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Mounika

Travelled with family, Travelled with partner
Liked: Cleanliness
Good
Stayed 4 nights in May 2025

10/10 Excellent

Demetruis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I think I got bed bug bites from my stay here. I booked for 5 persons with a room that's originally only for 4. They got a sofa bed but they didn't give us any extra sheets or pillow. When we checked in, the room smelled like it didn't properly dried up after washing the carpet.
Stayed 1 night in Apr 2025

2/10 Terrible

Kymberlei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was wonderful. Cleanliness was terrible.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our room. We stayed 2 nights. The king suite we stayed in was clean & plenty of room. The bed was comfortable & loved the balcony. It was relaxing to hear the water running down the creek. We checked in at 11pm on Friday & was trying to figure out where we could get snacks for the night. We went walking & found Old Dad's General store. It's about a 10 minute walk from the hotel & they are open 24hrs. Only issue we had ( It was really not an issue ) at the hotel is the batteries in the TV remote went dead on us. When we got back to the hotel from walking Gatlinburg, I stopped by the front desk to ask the desk attendant for batteries. Told him the batteries went dead in the TV remote & I would change them out. He was real nice & found us a couple of batteries. Me & my wife both said we would stay here again. It was very relaxing for us
Stayed 2 nights in May 2025

10/10 Excellent

Toishawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation trip

My son & I enjoyed our stay there. We enjoyed the river view from the balcony it was very calming. The location of the hotel so close to restaurants and shop within walking distance. There is also a gas station a few away from the hotel.
Stayed 4 nights in May 2025

10/10 Excellent

rhonda

Stayed 2 nights in May 2025

6/10 Okay

Pandora

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was fine however the staff at desk was more worried about their conversation than checking me in and the room was clean but had a horrible smell like wet dog I spent $15.00 in air fresheners to tolerate the smell. The balcony view was excellent.
Stayed 1 night in May 2025

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great one night stay

Last minute booking as a storm was coming and we were camping. Either we have been chasing rain or it has been chasing us since April 17th on a cross country road trip. We have had great luck with Best Western Hotels saving us along the way. Great rate, huge room with a great view of the river, close to all the hustle and bustle of Gatlinburg.
Stayed 1 night in May 2025

10/10 Excellent

Dale

Right on the river and the sound puts you to sleep. This is our new favorite hotel.
Stayed 1 night in May 2025

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how there was a balcony and you could go outside and watch the creek flow. I traveled with my two children and it was perfect!
Stayed 2 nights in Apr 2025

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

prasanth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved Gatlinburg

Great location and price
Stayed 3 nights in May 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025