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"Housekeeping staff on the 1st day didn't do a good job doing the room. We were told that the staff will wash and replace cooking utensils and pots but
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A luxury stay in the heart of Geneva awaits you at Hotel Royal. Within just a 10-minute stroll, you'll find Notre Dame Basilica and The Library In English. Highlights at this hotel include 2 restaurants, a full-service spa, and a bar/lounge.
The bistro, Restaurant Le Bistro, serves French cuisine and is open for breakfast, lunch, and dinner. Enjoy the gym, Turkish bath/hammam, and sauna. Business amenities include meeting rooms, conference space, and a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM. There's also the convenience of self parking.
Attractions within a 30-minute walk of this 4.5-star Downtown Geneva hotel include United Nations European Headquarters and Jet d'Eau Fountain.
Pros:Central location, close to SBB station if using rail to travel
Cons:Service and housekeeping staff should be less grumpy and do their job properly. This is Geneva in Switzerland!
Housekeeping staff on the 1st day didn't do a good job doing the room. We were told that the staff will wash and replace cooking utensils and pots but when we got back to the room, we found the pots and plates still in the sink and rubbish bin not cleared. However, it was made to look as if it has been cleaned. Beds were flippantly tidied up. After notifying the Housekeeping manager (who promptly apologised), a staff came back to the room to do the cleanup. They generally look grumpy and unhappy, but it is a service industry afterall, so this does make an impression. Housekeeping on the next day did a thorough job cleaning the room (as you would expect from a hotel stay) (making the 1st day effort look really bad). Otherwise, the stay at the hotel was generally average. We asked for a room with a kitchenette, and the front desk staff was kind enough to upgrade us.
Ok for a short stay and if all you want to do is venture in the city. Tram stop right outside the hotel makes travel really easy. Plenty of eating places, I will recommend the Italian coffee shop and really affordable Italian staple next to Coop, directly opposite the hotel.
Posted by Colmag, from Australia on 3 Jan. 2018
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Comment from Hotel Management
17 Jan. 2018
by Royal
Dear Guest,
We appreciate you took the time to write a review about your stay at the hotel Royal.
As you well observed, our location is one of the most appreciated features because of our proximity with Cornavin Train Station and the Lake.
We have followed up on your remarks related to the cleaning service. We were concerned to learn this and we apologize for the inconvenience.
I forwarded your remarks related to the cleanliness of the room to our Executive Housekeeper. We can assure you that this is not in line with our Housekeeping standards. We have –therefore-invested on a refreshment training for our Housekeeping Team to improve the cleanliness.
I look forward to having the opportunity of hosting you at Hotel Royal on your next visit to Geneva and –this way- to show you how we implemented this improvement thanks to you.
Kind regards,
Roberta Panfilio
Guest Services
Hotel Royal offers its guests a full-service spa, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hotel Royal. Parking is available for a fee. This 4.5-star Geneva hotel is smoke free.
202 guestrooms or units
2 dining venues
Meeting rooms
Deli
Childcare (surcharge)
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Fireplace in lobby
Bellhop
No smoking on site
Water dispenser
Bar or lounge
Coffee shop
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Hotel Royal offers 202 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Geneva hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided.
Minibar
In-room dining (24 hours)
Flat-screen television
Satellite channels
Nightly turndown service
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Wheelchair accessible
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Restaurant Le Bistro - This bistro specializes in French cuisine and serves breakfast, lunch, and dinner.
Restaurant l'Aparté - This restaurant specializes in French cuisine. Open daily.
24-hour room service is available.
Spa Services
Couples treatment rooms
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
Pets: CHF 25 per pet, per night
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. This property uses a grey water recycling system.
No rollaway/extra beds available
No lifts
Children stay free
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Grey water recycling system
Children stay free - maximum age 12
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Annual carbon offsets
Comprehensive recycling policy
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: CHF 3.75 per person, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately CHF 30 per person
Self parking fee: CHF 45 per day
Pet fee: CHF 25 per pet, per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Royal Geneva
Royal Geneva
Hotel Royal Hotel
Hotel Royal Geneva
Hotel Royal Hotel Geneva
You should know
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
National Rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
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Frequently Asked Questions
Hotel Royal offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Hotel Royal has a self car park for CHF 45 per day.
The closest beach to Hotel Royal is Baby Beach (1.5 km).
Yep, there is an onsite spa at Hotel Royal. You'll enjoy services like massages.
Yep, visitors speak well of the buffet breakfast here! Available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 11:00 AM, this is the spot to fuel up for a big day of adventure.
No, Hotel Royal does not offer an airport shuttle service.
Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
