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Shangri-La Rasa Sayang, Penang

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Shangri-La Rasa Sayang, Penang

Exterior
Front of property
Premium bedding, minibar, in-room safe, desk
View from property
3 restaurants, breakfast, dinner, brunch served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Parking included
The current price is NZ$287
includes taxes & fees
10 Sept - 11 Sept

Explore the area

View map
Jalan Batu Feringgi, George Town, Penang, 11100
  • Ferringgi Beach
    ‪7 min walk‬
  • ESCAPE Adventureplay
    ‪11 min drive‬
  • Penang Hill
    ‪24 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪32 min drive‬

Room options

View all photos for Rasa Wing Rasa Junior Suite Twin

View from room

Rasa Wing Rasa Junior Suite Twin

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Rasa Wing Rasa Superior Twin

Premium bedding, minibar, in-room safe, desk

Rasa Wing Rasa Superior Twin

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 40 sq m
  • Hill view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Executive Family

Premium bedding, minibar, in-room safe, desk

Garden Executive Family

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Garden Superior Family Seaview

Garden Superior Family Seaview

Garden Superior Family Seaview

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Sofa bed
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Bed

View all photos for Garden Wing, Studio Suite

Garden Wing, Studio Suite

Garden Wing, Studio Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rasa Wing Deluxe Suite King

Premium bedding, minibar, in-room safe, desk

Rasa Wing Deluxe Suite King

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 84 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Deluxe Family

Garden Deluxe Family

Garden Deluxe Family

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Rasa Wing Rasa Junior Suite King

Premium bedding, minibar, in-room safe, desk

Rasa Wing Rasa Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Rasa Wing Rasa Superior King

Rasa Wing Rasa Superior King

Rasa Wing Rasa Superior King

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 40 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Sea View Twin

Premium bedding, minibar, in-room safe, desk

Garden Deluxe Sea View Twin

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Garden View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Garden View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Rasa Wing Deluxe Room Twin

Premium bedding, minibar, in-room safe, desk

Rasa Wing Deluxe Room Twin

Highlights

Garden
Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 44 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Sea View King

Premium bedding, minibar, in-room safe, desk

Garden Deluxe Sea View King

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • 42 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Rasa Wing Deluxe Room King

Premium bedding, minibar, in-room safe, desk

Rasa Wing Deluxe Room King

Highlights

Garden
Patio
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Wing, Suite, Terrace

Garden Wing, Suite, Terrace

Garden Wing, Suite, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 114 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

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About the area

George Town

A luxury stay in George Town awaits you at Shangri-La Rasa Sayang, Penang. You'll be 0.8 km (0.5 mi) from Ferringgi Beach and 3.8 km (2.4 mi) from Tropical Spice Garden. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, Swedish massages, detox wraps and body wraps along with access to the sauna. The restaurant, Spice Market Cafe, serves international cuisine and is open for breakfast and dinner. With 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the 3 outdoor tennis courts and golf course. Business travelers can take advantage of meeting rooms and limo/town car service. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places in the area of this 5-property class Batu Ferringhi resort include ESCAPE Adventureplay and Entopia by Penang Butterfly Farm.
View more Resorts in George TownOpens in a new window

What's nearby

  • Ferringgi Beach - 7 min walk - 0.6 km
  • Batu Feringghi Night Market - 16 min walk - 1.3 km
  • Batu Ferringhi Beach - 3 min drive - 3.5 km
  • ESCAPE Adventureplay - 11 min drive - 8.4 km
  • Penang Hill - 24 min drive - 18.6 km

Getting around

  • Penang Sentral - 55 min drive
  • Penang (PEN-Penang Intl.) - 52 min drive

Restaurants

  • ‪Feringgi Bar & Grill - ‬3 min walk
  • ‪Spice Market Café - ‬1 min walk
  • ‪Sigi's Bar & Grill on The Beach - ‬6 min walk
  • ‪KFC - ‬9 min walk
  • ‪Andrew's Kampung - ‬10 min walk

About this property

Shangri-La Rasa Sayang, Penang

Luxury resort on the beach, with 2 outdoor pools
As a guest of Shangri-La Rasa Sayang, Penang, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include meeting rooms and limo/town car service. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Shangri-La Rasa Sayang, Penang. Self parking is free.

Smoking is allowed in designated areas at this 5-star George Town resort.

  • 304 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1973
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Shangri-La Rasa Sayang, Penang offers 304 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Japanese, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 105 per person
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Feringgi Grill
  • Pinang Restaurant & Bar
  • Spice Market Cafe

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • 9-hole golf course
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Gym
  • Hot tub
  • Mini golf
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift (173 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests age 16 and older booked in Rasa Wing guestrooms have access to the Rasa Wing pool.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 250 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 105 per person
  • Rollaway bed fee: MYR 250 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property uses a grey water recycling system.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Rasa Sayang
Rasa Sayang Resort
Shangri-La's Rasa Sayang
Shangri-La's Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort Penang George Town
Rasa Sayang Penang
Shangri Las Rasa Sayang Hotel
Shangri Las Rasa Sayang Resort
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
Shangri-La's Rasa Sayang Penang George Town
Shangri-La’s Rasa Sayang Penang
Shangri-La’s Rasa Sayang
Shangri La Rasa Sayang Penang
Shangri La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang Resort
Shangri-La Rasa Sayang, Penang George Town
Shangri La's Rasa Sayang Resort Spa Penang
Shangri-La Rasa Sayang, Penang Resort George Town

Frequently asked questions

Is parking available at Shangri-La Rasa Sayang, Penang?

Yep, Shangri-La Rasa Sayang, Penang has a free self car park and free extended parking.

How much does it cost to stay at Shangri-La Rasa Sayang, Penang?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Shangri-La Rasa Sayang, Penang on 10 Sept 2025 start from NZ$285.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Shangri-La Rasa Sayang, Penang?

Yep, Shangri-La Rasa Sayang, Penang is a short 9-minute walk from Ferringgi Beach. Fun beach activities include volleyball.

Is there a spa on site at Shangri-La Rasa Sayang, Penang?

Yep, there is an onsite spa at Shangri-La Rasa Sayang, Penang. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Shangri-La Rasa Sayang, Penang have a pool?

Shangri-La Rasa Sayang, Penang has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Shangri-La Rasa Sayang, Penang?

Shangri-La Rasa Sayang, Penang features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Shangri-La Rasa Sayang, Penang a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Shangri-La Rasa Sayang, Penang.

Is Shangri-La Rasa Sayang, Penang family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Shangri-La Rasa Sayang, Penang is a hit with families.

Are there hot tubs in the rooms at Shangri-La Rasa Sayang, Penang?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Rasa Sayang, Penang serve breakfast?

Yep, our guests highly rate the continental breakfast here! Available daily from 6:30 AM to 10:30 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Shangri-La Rasa Sayang, Penang?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Shangri-La Rasa Sayang, Penang?

Yep, you can grab a meal at Shangri-La Rasa Sayang, Penang's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Shangri-La Rasa Sayang, Penang?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Rasa Sayang, Penang?

No, pets are not allowed.

Is there a golf course on site at Shangri-La Rasa Sayang, Penang?

Yep, Shangri-La Rasa Sayang, Penang has a 9-hole golf course. Golf lessons and mini golf are also available.

Shangri-La Rasa Sayang, Penang Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1000 reviews
Rating 8 - Good. 236 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic. The hotel is great and really clean. Nice area especially the pool area.
Stayed 5 nights in Apr 2025

10/10 Excellent

Hoi Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sea view along the hotel, clean swimming pool, staff are nice
Stayed 2 nights in May 2025

10/10 Excellent

Siu Kuen Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 4 nights in Apr 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

ARTHUR

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wished they told us that this was a Family Holiday hotel. The place was packed with screaming kids, especially around the swimming pool which was tiny. When the fully clothed families packed this pool, the water became murky and smell. Pretty horrid. There is absolutely no eating places in the neighbourhood. And the traffic jams to get in and out of the place meant you are stuck eating at its Coffee Shop with the screaming kids for the duration of your stay. The staff were extremely friendly though.
Stayed 7 nights in Mar 2025

10/10 Excellent

V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel - the room was spacious and well kept and stocked. Shout out to our daily room attendant, Momin who was very pleasant and responsive/perceptive to our needs. Loved the pool and the garden and whole property including the spa where you get your services in your own mini villa - that’s luxury! The pool was also amazing with excellent service for food and drinks and towels. Every morning as soon as they saw us they would walk over with the towels and set up the loungers for us. When it got busy we noticed that the attendants would work hard to find loungers for everyone including bringing chairs over from another area to the pool area. Saved the best for last - the food is incredible - the selection especially of local foods/dishes and taste! Shout out to the dining room manager, Vijay who seemed to be there all the time and working hard to provide the best service to us guests. For us, this was a hotel that clearly goes above and beyond so kudos - keep it up, we will definitely be back and strongly recommend it to family and friends!
Stayed 8 nights in Mar 2025

10/10 Excellent

Eric

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing stay and staff are the best in the world
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Amenities
Food could be better though
Stayed 1 night in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and very well maintained. Right upon check-in, the staff were extremely friendly and welcoming. The rooms was great. The additional amenities for the Rasa Wing guests is well worth it if you're planning to enjoy the hotel throughout the day. They offer a complimentary tea hour, as well as a cocktail hour. It is around a 30-40 minute drive to George Town, so not that convenient if you're planning to visit the town often. I highly recommend this hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent option for those who are not vegetarians

We stayed in Rasaya wing, as we always go for a suite. The room size, layout, the ambience everything was perfect. The access to the lounge was a bonus that we didn’t expect. The staff were fantastic. The only downside was the quality of the vegetarian options. What we ordered for in room dining was totally unpalatable even with hungry stomach. Looks like they have no idea about vegetarian cooking. I did speak to the Chef and the manager about this. Because we would like revisit this property for a longer duration.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at hotel and friendly and helpful staff.
Stayed 2 nights in Feb 2025

6/10 Okay

Jing

Liked: Staff & service, amenities
Beach area outside property is under construction and water condition average. Property grounds are well maintained but getting old. Staff is very friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Tenney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet sanctuary.
Stayed 1 night in Feb 2025

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and rooms looking onto pool and beach area have a nice outlook. Large breakfast areas, we were in the rasa wing with club facilities, food in lounge was nice, staff in lounge were lovely however the lounge is v large and often extremely busy. There isn’t really a beach as the coast has eroded and is all rocks. We had a pleasant stay however have been in nicer shangrila hotels.
Stayed 3 nights in Feb 2025

8/10 Good

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet, wonderful staff and awesome pool.
Stayed 3 nights in Feb 2025

8/10 Good

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Simmone Katie, Tai Tam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is rundown and service is appalling. No-one was equipped with answers to my queries and the staff is running around like chickens without a head. Very disappointed with the whole experience
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
We stayed for two 3 nights, but they forgot to make up the room two days. Some of the spotlights were broken inside the room; and even the door (keypad) went broken during our stay. Despite the not-so-nice condition, staff are friendly and helpful.
Stayed 3 nights in Jan 2025

8/10 Good

PAUL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MASAHIRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何回呼んでもランドリーサービスのスタッフが来なかったくらいはストレス無く過ごせた
Stayed 2 nights in Jan 2025

10/10 Excellent

Keck Meng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A very relax place to be.
Stayed 3 nights in Dec 2024

10/10 Excellent

Esther

Travelled with partner
Beautiful place. Wonderful staff!
Stayed 2 nights in Dec 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Li

Travelled with partner
Stayed 1 night in Dec 2024