Cotswold Inns & Hotels - accommodation in Gloucester

Great stay, friendly staff, clean and comfortable room, AC, had everything we needed, liked the design of the rooms and hotel. Only note would be that the pillows weren’t great - too soft and uneven.

When I arrived, there was no one at reception and I had to wait quite some time before a staff member returned to check me in. I was also disappointed to find that the health club had already closed upon my arrival at 8:15pm, despite the website stating it closes at 9pm. Later that evening, at around 10:30pm, the same staff member entered my room without knocking while I was in the bathroom. When I asked what they wanted, they asked for my name and then stated that the room was supposed to be empty. I explained that there had clearly been a mistake, as they had personally checked me in earlier. They then left without apologising. I found the situation quite strange and raised it with the staff member on duty the following morning, but they appeared completely uninterested. Room and whole hotel in general is pretty dated and not particularly clean. Wouldn’t stay here again or recommend it unfortunately!

The rooms are definitely not soundproof the first room the toilet didn’t work. The mini bar was not very well stocked for the additional spend. However, the staff to try their best