2/10 Terrible
Edward
25 Aug 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever
I am writing this review to formally advise people not to stay at Orchard hotel, the experience was far below the standards I expected and caused significant disruption and distress.
During the night, my husband and I were woken by police knocking on our door, (number 34) looking for an individual who did not reside in our room. They also disturbed other guests in the same manner. This was an extremely unsettling experience which left us unable to sleep for the rest of the night. When my husband spoke to the manager (Amid)the following day, the response was dismissive and unapologetic, with the suggestion that we should have gone downstairs to request another room. This did not address the issue at all and felt unprofessional.
In addition, the room itself was in very poor condition. There were scratches, dents, and holes in the walls, and the overall state of the accommodation was outdated and uncomfortably hot. These conditions were not reflective of what was advertised.
When we later contacted the hotel to request a refund or partial refund, this was refused. The staff we spoke to were rude, dismissive, and made unprofessional remarks, implying that the hotel could not simply give refunds to “everyone who complained.” I found this attitude unacceptable and not in line with the standards of hospitality.
The only positive part was the young lad on reception Who could not apologise enough?
He told us that it was a young lad living next door to our room, he has been there a
Edward
Stayed 1 night in Aug 2025
