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Queens Hotel Cheltenham

4.0 star property

Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Banquet hall
Lunch and dinner served
Lobby sitting area
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$204
includes taxes & fees
14 June - 15 June

Explore the area

View map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, The Promenade
    ‪3 min walk‬
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, Pittville Park
    ‪16 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(39 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(11 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.2 out of 10
Very good
(11 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Cheltenham

A luxury stay in the heart of Cheltenham awaits you at Queens Hotel Cheltenham. Within steps you'll find Imperial Gardens and The Promenade within a short 5-minute stroll. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Victoria's, is open for lunch and dinner. The Gold Cup Bar is the hotel's own bar, serving drinks along with lunch and dinner. 1292 square feet (120 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Cheltenham hotel, attractions include Cheltenham Racecourse and Gloucester Docks.

What's nearby

  • The Promenade - 3 min walk - 0.3 km
  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • Everyman Theatre - 9 min walk - 0.8 km
  • Cheltenham Art Gallery and Museum - 11 min walk - 0.9 km
  • Pittville Park - 16 min walk - 1.4 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Sef Steakhouse - ‬3 min walk
  • ‪Rotunda Tavern - ‬3 min walk

About this property

Queens Hotel Cheltenham

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Queens Hotel Cheltenham offers 84 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Exterior
Clarence Court Hotel
Cheltenham
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 492 reviews
The price is NZ$315
includes taxes & fees
21 June - 22 June
Clarence Court Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (GBP 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Secured self-parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

What is the cancellation policy at Queens Hotel Cheltenham?

Queens Hotel Cheltenham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Queens Hotel Cheltenham?

As of 5 Jun 2026, prices found for a 1-night stay for 2 adults at Queens Hotel Cheltenham on 14 Jun 2026 start from NZ$204, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Queens Hotel Cheltenham?

Yep, Queens Hotel Cheltenham has a secured self car park for GBP 17 per night. A self car park is also available, for a fee.

What makes Queens Hotel Cheltenham a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham serve breakfast?

Sure does, cooked-to-order brekkie is served on weekdays from 6:30 AM to 10:00 AM and on weekends between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Queens Hotel Cheltenham?

No, Queens Hotel Cheltenham does not offer an airport shuttle service.

Is there a bar or restaurant at Queens Hotel Cheltenham?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Queens Hotel Cheltenham?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Queens Hotel Cheltenham?

Dogs are welcome at Queens Hotel Cheltenham, with food and water bowls on offer.

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 83 out of 1001 reviews
Rating 4 - Poor. 30 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maddie

Liked: Cleanliness, amenities, property conditions & facilities
The bed was so comfy and the staff were lovely :)
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly and efficient staff, secure parking and easy access to the town.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, friendly staff, great location. It would be perfect with some extra facilities and a thorough update in the bar area.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Neal

Liked: Cleanliness
Great location hotel smart and clean staff excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

pates

Liked: Cleanliness, amenities, property conditions & facilities
Amazing visit. Staff were amazing very happy
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Everything was excellent. Very nice bedroom, comfortable bed. Very pleasant staff and a wonderful breakfast. The large car park is the best as well.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chloe

Liked: Amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing stay
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, amenities
Perfect location with great staff
Stayed 1 night in Dec 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Gareth

Liked: Cleanliness, staff & service, amenities
The hotel is looking pretty tired. Although it is probably cheltenhams best hotel in terms of lovation its miles away in terms of standards
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service
Absolutely..lovely clean room..everything was brilliant as always when I stay at rhe Queens..Ill always chose the Queens whenever I come to Cheltenham!..Friendly loverly staff ..Just wish the lo unge is free more often for guests to use !!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities
Staff lovely. Food very nice.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Great room, wonderful staff, great location Dinner at Victoria's restaurant was really excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and we were well looked after
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Very enjoyable breakfast.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
This was an interesting building. The staff were excellent.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing quality breakfast options
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Pawan

Good location and a nice hotel.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Staff Excellent Breakfast good selection of both hot and cold.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful nights stay at The Queens as always . Room was lovely, staff welcoming. Great breakfast . Thank you .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service wonderful staff and a great place to stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness
Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble
Ideally placed for shopping
Stayed 1 night in Dec 2025