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Queens Hotel Cheltenham

4.0 star property

Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Reception
View from room
Lunch and dinner served
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Everyman Theatre
    ‪7 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(36 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Cheltenham

A luxury stay in the heart of Cheltenham awaits you at Queens Hotel Cheltenham. Within steps you'll find Imperial Gardens and Statue of Edward Wilson within a short 5-minute stroll. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Victoria's, is open for lunch and dinner. The Gold Cup Bar is the hotel's own bar, serving drinks along with lunch and dinner. 1292 square feet (120 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Near this 4-property class Cheltenham hotel, you'll find Cheltenham Racecourse.

What's nearby

  • Imperial Gardens - 1 min walk - 0.2 km
  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • The Promenade - 6 min walk - 0.5 km
  • Everyman Theatre - 7 min walk - 0.7 km
  • University of Gloucestershire - 12 min walk - 1.0 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Cafe Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪No 131 - ‬1 min walk
  • ‪MooMoo Clubrooms Cheltenham - ‬7 min walk

About this property

Queens Hotel Cheltenham

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Queens Hotel Cheltenham offers 84 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (GBP 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Secured self-parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

What is the cancellation policy at Queens Hotel Cheltenham?

Queens Hotel Cheltenham offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Queens Hotel Cheltenham?

Yep, Queens Hotel Cheltenham has a secured self car park for GBP 17 per night. A self car park is also available, for a fee.

What makes Queens Hotel Cheltenham a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham serve breakfast?

Sure does, cooked-to-order brekkie is served on weekdays from 6:30 AM to 10:00 AM and on weekends between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Queens Hotel Cheltenham?

No, Queens Hotel Cheltenham does not offer an airport shuttle service.

Is there a bar or restaurant at Queens Hotel Cheltenham?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Queens Hotel Cheltenham?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Queens Hotel Cheltenham?

Dogs are welcome at Queens Hotel Cheltenham, with food and water bowls on offer.

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1007 reviews
Rating 8 - Good. 255 out of 1007 reviews
Rating 6 - Okay. 84 out of 1007 reviews
Rating 4 - Poor. 28 out of 1007 reviews
Rating 2 - Terrible. 21 out of 1007 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Patrick, Bath

Stayed 1 night in Dec 2025

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2025

10/10 Excellent

Suzy

Business traveller
Liked: Cleanliness, staff & service, amenities
Perfect location with great staff
Stayed 1 night in Dec 2025

4/10 Poor

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Wanted room service after a long day - the QR code went to a dead page on the M
Stayed 1 night in Dec 2025

10/10 Excellent

Bradford

Stayed 3 nights in Nov 2025

10/10 Excellent

Huw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Barry

Liked: Cleanliness, amenities
Disliked: Staff & service
Lovely feel to a place that has been tastefully refreshed. Only downside was the young gentleman behind the bar who made you feel decidedly uncomfortable with his surly/rude demeanour.
Stayed 1 night in Nov 2025

8/10 Good

brian, THATCHAM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful front desk staff,especially Lucy. responded to last minute request to set room up as twin. Very nice room and all in excellent condition. However,It had an interconnecting door to room 209 that was a real problem due to late noise,to 3 am,from the occupants. We will stay there again,but need to be able to specify this matter in the reservation system.
Stayed 1 night in Nov 2025

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and we were well looked after
Stayed 2 nights in Nov 2025

6/10 Okay

Miranda

Liked: Cleanliness, staff & service
The hotel itself is perfect. Beautiful rooms, gorgeous big bed, great breakfast and great were vwry friendly. However, it was one nigt away for my husband birthday. Child free. What we were not informed is that a very loud, very bassy party was going on in the event room below us. We could not sleep. We went to complain but we just had to put up with it until midnight. It would have been nice to be informed as we would have asked to switch rooms.
Stayed 1 night in Nov 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Seemed like the bacon and sausage had been pre cooked. Took an age to do own toast. Only one toaster , people waiting.
Stayed 2 nights in Nov 2025

4/10 Poor

Phil

Liked: Room comfort
Disliked: Staff & service
No heating in room. Air con heating not working, radiators switched on for short time after 24 hours. Following some hassle, provided with electric radiators. Breakfast chaotic first morning (short staffed?). Pity as nice building and location. To be fair requested a received a discount.
Heating
Stayed 2 nights in Nov 2025

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing quality breakfast options
Stayed 3 nights in Nov 2025

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything was as it should be - just perfect. See you again in the new year
Stayed 1 night in Nov 2025

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were obviously given the worst room because we booked through expedia. The room was noisy they offered a different room which was the Same. The third room was a 'suite' but Had no heating. And we had to sleep in dressing gowns and socks. Breakfast was dire. Porridge wasn't cooked and the omelette was grey and inedible. Avoid at all costs had
Stayed 2 nights in Nov 2025

8/10 Good

Leanna

Business traveller
Liked: Cleanliness, staff & service, amenities
Breakfast was good quality ingredients but ruined by being under the hot plate so very dry when served. The decor needs to be refreshed, but overall room was clean and cosy
Stayed 1 night in Nov 2025

10/10 Excellent

jordan

Stayed 1 night in Nov 2025

8/10 Good

Angela

Business traveller
Liked: Cleanliness
clean room, comfortable bed.
Stayed 4 nights in Oct 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service
A very warm welcome from the reception for a first time stay
Stayed 1 night in Nov 2025

8/10 Good

Nicola, Reading

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very welcoming on reception upon arrival. The hotel is beautiful and we were able to park in the hotel car park. The overnight charge for this was reasonable at £15.00 and we also had the option to leave the car there after checking out, if we wanted to have a look around the area, at no extra cost. The room was beautifully clean with a large bed and a lovely bathroom with toiletries/towels. We did have a small issue with the control panel for the shower, which had fallen off the wall into the bath. We reported this to reception, as we were not sure if this would present an issue when using the shower, but after pushing it back on the wall, all appeared to be okay. My husband could see that there was tape on the back of the panel, so obviously an ongoing issue and it had fallen off again, when returning to the room after a night out! Reception advised us that no-one was available to look at the shower until Monday, however, if we needed to change rooms, they would organise this for us. A small thing, but a bit annoying was that the glass shower panel was quite small and water leaked over the side and down onto the floor. This was an ongoing issue as water had begun to rot a small section of the wooden bath panel, which is a bit of a shame. One of the bedside lamps was also not working in the room, but this was not an issue for us as there were reading lights above the bed. Overall, we were very impressed with the hotel and the staff and would stay again.
Stayed 1 night in Nov 2025

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a great location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and confortable. The staff were all very friendly. We ate dinner in the restaurant and it was delicious. The only negative was that breakfast was served on very hot plates and my poached egg had a gel like consistency - very unusual.
Stayed 1 night in Oct 2025

6/10 Okay

Carol, Fort Myers Beach

Liked: Cleanliness
Stayed 3 nights in Oct 2025