2/10 Terrible
Corinne
Travelled with partner
3 Jan 2026
Disliked: Cleanliness, amenities, property conditions & facilities
The room was 16 degrees Celsius when we entered. We had the thermostat at max and the temp never increased above 20. This is problematic when it is -20 outside. We contacted the front desk. They sent someone over and they told us that they could do nothing to increase the heat. They gave us a second electric heater but told us to not use it at the same time as the small portable electric heater we were currently using as it would blow the electrical panel. We asked to be moved or refunded so we could find alternative accommodations. We spike to a few guests who shared with us that they also had issues with heat in their rooms. We were told the manager would contact us by midday. No one called us. The maintenance person returned to check on us and he told us that the thermostat for the room was probably not working. Thank goodness the rooms have a fireplace which we had constantly burning wood, but the issue is that you are not allowed to have a fire in yhe fireplace if you are absent from your room. So our room would get very cold when we had to go to the restaurant or wanted to go snowshoeing. In addition to our heat problems our room started smelling like sewage. We told the front desk that they needed to clear the snow from their roof vents to mitigate this issue. The management offered no remediation for any issues we communicated to them. So we are disappointed as this was our special return to Emerald Lake lodge to celebrate our anniversary.
Corinne
Stayed 2 nights in Dec 2025
