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Master Gramado Hotel

Property class: 3.5

Photo gallery for Master Gramado Hotel

A multi-story hotel with a brick facade, multiple balconies, and a well-lit entrance.
A spacious lobby with multiple seating areas, a reception desk, and a shoe store in the background.
A hotel dining area with multiple tables, chairs, and a buffet counter with various food items.
A poolside area with lounge chairs, an umbrella, and a view of the water.
A stone pathway surrounded by lush greenery and trees, leading to a building with a red facade.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$119
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
Rua Carlos Lengler Filho, 103, Planalto, Gramado, RS, 95675-056
  • Place, Gramado Central Avenue
    ‪11 min walk‬
  • Place, Mini Mundo
    ‪13 min walk‬
  • Place, Gramado Covered Street
    ‪16 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪86 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a nightstand, a lamp, and a window with curtains.

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

A hotel room with two beds, a wardrobe, a bedside table with a phone, and a wall-mounted light fixture.

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a nightstand, a lamp, and a window with curtains.

Room

  • 20 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, an air conditioning unit, and a window with curtains.

Superior Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a bed, a desk with a chair, a small table, and a TV. There is a closet and a door leading to another room.

Superior Double Room

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Superior)

A hotel room with two single beds, a nightstand with a phone, and wall-mounted lights.

Family Room (Superior)

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A panoramic view through a window, featuring a mountainous landscape with dense forest coverage and a clear sky.

Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Especial)

A hotel room with three beds, a glass table, and wall-mounted lamps.

Family Room (Especial)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room

A modern living room with a flat-screen TV, a dining area with a table and chairs, and a large window with curtains.

Premier Room

  • Mountain view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

A hotel room with a large bed, bedside lamps, a nightstand, a chair, and a window with curtains.

Junior Room

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

A hotel room with two single beds, a sofa, and a wooden headboard.

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Accessible

A hotel room with a bed, a desk, two chairs, a television, and a small refrigerator.

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

A hotel room with two single beds, a wardrobe, a bedside table with a lamp, and a wall-mounted telephone.

Classic Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Gramado

A family-friendly stay in Gramado awaits you at Master Gramado Hotel. Within steps you'll find Rotula of Flags and Casa do Colono Market within a 10-minute stroll. Highlights at this Colonial hotel include 2 outdoor swimming pools, a restaurant and a complimentary breakfast. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the free kids' club, gym, seasonal outdoor swimming pool and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a conference centre and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Near this 3.5-property class Planalto hotel, you'll find Gramado Covered Street.

What's nearby

  • Joaquina Rita Bier Lake - 4 min walk - 0.4 km
  • Rua Torta - 10 min walk - 0.9 km
  • Gramado Central Avenue - 11 min walk - 1.0 km
  • Mini Mundo - 13 min walk - 1.1 km
  • Gramado Covered Street - 16 min walk - 1.4 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 87 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬7 min walk
  • ‪Hard Rock Cafe Gramado - ‬11 min walk
  • ‪Il Piacere - ‬6 min walk
  • ‪Hector Pizzaria - ‬4 min walk
  • ‪Maison de la Fondue - ‬10 min walk

About this property

Master Gramado Hotel

Master Gramado Hotel offers its guests 2 outdoor swimming pools, a fitness centre, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 2207 square feet (205 square metres) and includes a conference centre. A rooftop terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Master Gramado Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Colonial Gramado hotel is smoke free.

  • 234 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2207 sq ft of conference space
  • 205 sq. m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Kid's club (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
  • Swim-up bar
Master Gramado Hotel offers 234 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 35 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (2,207 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Built in 2012
  • Colonial architecture
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 66 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 110 per night.

Payment types

Important information

Fees

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 35 per day
  • Pet fee: BRL 66 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 110 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gramado Master Palace
Gramado Master Palace Hotel
Master Palace Hotel
Master Premium Gramado Hotel
Master Premium Hotel
Master Premium Gramado
Master Premium
Master Premium Gramado Brazil
Master Gramado Hotel
Master Gramado Brazil

Frequently asked questions

Is parking available at Master Gramado Hotel?

Yep, Master Gramado Hotel has a self car park for BRL 35 per day. A self car park is also available, for a fee. Onsite parking is limited.

How much does it cost to stay at Master Gramado Hotel?

As of 6 Sept 2026, prices found for a 1-night stay for 2 adults at Master Gramado Hotel on 7 Sept 2026 start from NZ$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Master Gramado Hotel have a pool?

Master Gramado Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is Master Gramado Hotel family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Master Gramado Hotel is a hit with families.

Does Master Gramado Hotel serve breakfast?

Yeah, complimentary buffet brekkie is served on weekdays from 7:00 AM to 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Master Gramado Hotel?

No, Master Gramado Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Master Gramado Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Master Gramado Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Master Gramado Hotel?

Cats and dogs are welcome at Master Gramado Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Master Gramado Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 1002 reviews
Rating 8 - Good. 331 out of 1002 reviews
Rating 6 - Okay. 115 out of 1002 reviews
Rating 4 - Poor. 38 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good cost x benefit
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Poliana

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
It was Just ok
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recepção excelente
Stayed 6 nights in Apr 2026
Verified review

4/10 Poor

Phillipe Paulo

Disliked: Amenities, property conditions & facilities
Hotel precisando de reforma.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Renata

Liked: Cleanliness
Estava num Congresso e o check in foi tumultuado, com atraso para os eventos, porque foram intransigentes dizendo que as 14:00 era o check in mas o Congresso começava às 13:00. Todos fizeram check in no mesmo horário, tumultuando tudo. Um absurdo a falta de aquecimento no quarto e no auditório. Passei um frio muito desagradável. Hotel antigo demais para o alto valor das tarifas. Com café da manhã limitado.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

GISLAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, equipe otima e gentil, cafe da manha muito bom!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

IRANILSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A estadia foi maravilhosa desde ao check in ao check out. O café da manhã era delicioso e os funcionários educados e gentis
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Weslley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Hotel tem uma ótima estrutura. Porém, alguns detalhes precisam ser observados. O aquecimento do quarto não estava funcionando adequadamente e as duas primeiras noites foram terríveis porque o quarto estava muito frio, devido ao aquecedor desligar no meio da noite. Conseguir cobertores extras foi uma dificuldade e o colchão do quarto 317 precisa ser trocado. Em resumo: 5 diárias, das quais duas delas foram uma experiência terrível.
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Silvia

Liked: Staff & service
Disliked: Cleanliness
Estivemos no hotel pela segunda vez após cerca de dois anos e meio. Na nossa primeira experiência tivemos uma impressão melhor, inclusive recomendamos a hospedagem para amigos que viajaram conosco desta vez. Percebemos, porém, alguns pontos que nos passaram a sensação de que a estrutura e a manutenção poderiam estar mais cuidadas. Nos corredores dos quartos havia cheiro de comida em alguns momentos, e no espaço kids sentimos um odor forte de mofo/chulé. Além disso, o brinquedão aparentava precisar de uma higienização mais frequente, pois nosso filho saiu com a roupa e o cabelo bastante sujos de poeira. Também sentimos falta da interação do mascote Topete no espaço kids. Fomos informados de que isso não aconteceu porque o elevador estava estragado e havia receio de utilizarem as escadas. Entendemos a preocupação com a segurança, mas foi uma situação que acabou decepcionando as crianças. No quarto, ao movermos uma mesa de cabeceira para acomodar nossos pertences, encontramos bastante sujeira atrás do móvel, o que nos passou a impressão de que a limpeza poderia ser mais detalhada. O ar-condicionado também era antigo e bastante barulhento, então preferimos dormir sem utilizá-lo. Como pontos positivos, destacamos o café da manhã que é bem gostoso e o ótimo e rápido atendimento da recepção. Ainda assim, desta vez a experiência não correspondeu às expectativas que tínhamos da nossa primeira estadia.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo maravilhoso, ambiente, os funcionários, a localização.
Stayed 1 night in May 2026
Verified review

8/10 Good

Juliana

Liked: Staff & service
Quarto limpo. Corredor com um pouco de cheiro de umidade. Espaço Kids excelente. Café da manhã bom.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã excelente.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ítalo M P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O café da manhã é muito bom, muito diverso, para todos os gostos, inclusive para intolerantes a lactose e a glúten!
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Para família
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Junior

Liked: Cleanliness, staff & service
Precisa de umas melhorias no demais até deu muito bem
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
O café da manhã é sensacional e o espaço kids maravilhoso, hotel muito completo.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Ana Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é incrível, funcionários simpáticos, limpeza impecável e café da manhã excelente. O único ponto negativo é que o estacionamento é pago (R$35,00 a diária)
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Alexandra

Liked: Staff & service
Como era uma diária só… Me Colocaram em quarto triplo .. Não aprovei
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estadia, área kids impecável
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Gilberto

Disliked: Staff & service, property conditions & facilities
Realmente, não foi uma boa experiência. Eu já havia me hospedado neste hotel, em outra oportunidade, e esteve ok!, contudo, agora, foi péssimo. O quarto cheirava a mofo. O café da manhã era uma selva e os alimentos faltavam por longos períodos. Para finalizar com chave de ouro, pedimos um vinho no bar, não tinha o escolhido, o garçom ofertou outro, dentro do preço que esperávamos pagar, ao final, no check-out, surpresa, não conferimos o preço no cardápio, fomos na conversa do garçom, basicamente o dobro do preço. E, quando se fala em dobro do preço em se tratando de vinho é um valor considerável. Enfim, infelizmente, essa experiência foi péssima.
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Cintia

Disliked: Amenities, property conditions & facilities
Infelizmente percebi uma queda na qualidade do hotel em relação à minha última estadia. O atendimento e a conservação dos ambientes deixaram a desejar desta vez. Espero que o padrão volte a melhorar, pois sempre considerei o hotel uma boa opção.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi perfeita. Excelente café da manhã, quarto com cama maravilhosa, vista especial do Vale e academia ampla para as atividades físicas.
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Maria f m

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel MUITO VELHO, fede muito a mofo os corredores, cortinas dos quartos fedem muito tb! Ar condicionado nem as paletas para direcionar o vento tem, banheiro muito velho, colchão péssimo, travesseiro pior ainda! N fiquem lá pq é péssimo. Tem um café da manhã bom e atendentes atenciosos mas não tem como Se hospedar lá, principalmente pessoas alérgicas como meu marido e minha filha. Cheiro muito forte mesmo e o mínimo q devia fazer era cancelar nossas diárias pq precisei, por saúde, trocar de hotel! Academia toda velha tb, um corte ali é tétano na certa. Precisa fechar e fazer uma reforma URGENTE
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Luciano

Liked: Staff & service
Disliked: Property conditions & facilities
Quarto está parecendo muito velho , área do chuveiro suja
Stayed 2 nights in Apr 2026