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Zermatt Hotel

Property class: 3

Photo gallery for Zermatt Hotel

A spacious living area with a high ceiling, wooden beams, a large chandelier, a flat-screen TV, a sofa, chairs, a coffee table, and a refrigerator.
A bedroom with a bed, a ceiling fan, a painting, a door, and a balcony.
A bedroom with a bed, nightstand, and a wardrobe.
A buffet with various food items including fruits, vegetables, and meats.
A residential area with a turquoise building, a tree with orange leaves, and a street with fallen leaves.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View map
Rua da Fé, 187, Bairro Bavária, Gramado, RS, 95670000
  • Place, Mini Mundo
    ‪13 min walk‬
  • Place, Gramado Central Avenue
    ‪18 min walk‬
  • Place, Gramado Covered Street
    ‪4 min drive‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪86 min drive‬

Room options

View all photos for Standard Triple Room

A rustic wooden room with a bed, a small table, and a chair.

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

A rustic wooden room with a bed, a small table, and a chair.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Triple Room

A hotel room with a bed, a sofa, a dining table, and a kitchenette.

Deluxe Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

A hotel room with a bed, a sofa, a dining table, and a kitchenette.

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

A room with two beds, a desk, a chair, a bench, and a window with curtains.

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

About the area

Gramado

At Zermatt Hotel you'll be within just a 15-minute stroll of Gramado Gateway and Mundo Encantado. Highlights at this hotel include free buffet breakfast and free self-parking. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and luggage storage. Plus you'll find laundry facilities and a lift. Each morning free breakfast is served. There's also the convenience of limited parking. .Near this 3-property class Bavaria hotel, you'll find Gramado Covered Street.

What's nearby

  • Mini Mundo - 13 min walk - 1.2 km
  • Gramado Central Avenue - 18 min walk - 1.5 km
  • Black Lake Park - 18 min walk - 1.5 km
  • Sao Pedro Church - 19 min walk - 1.6 km
  • Gramado Covered Street - 4 min drive - 2.0 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 82 min drive

Restaurants

  • ‪Hector Pizzaria - ‬18 min walk
  • ‪Galeto Itália - ‬9 min walk
  • ‪Sopas da Serra - ‬5 min walk
  • ‪Chateau Dos Platanos - ‬13 min walk
  • ‪Garda Restaurante - ‬3 min drive

About this property

Zermatt Hotel

Free breakfast is served daily. WiFi is free in public spaces. Zermatt Hotel also features laundry facilities, room service (during limited hours), and a lift. Limited free parking is available on a first-come, first-served basis.

This 3-star Gramado hotel is smoke free.

  • 78 guestrooms or units
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
Zermatt Hotel offers 78 air-conditioned accommodations with a hairdryer and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, and bidets. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Front of property
Hotel Sky
Gramado
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,000 reviews
The price is NZ$71
includes taxes & fees
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Hotel Sky

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Dining table
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 27-inch LCD TV

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Property is also known as

Zermatt Hotel Gramado
Zermatt Gramado
Hotel Zermatt Hotel Gramado
Gramado Zermatt Hotel Hotel
Zermatt
Hotel Zermatt Hotel
Zermatt Hotel Hotel
Zermatt Hotel Gramado
Zermatt Hotel Hotel Gramado

Frequently asked questions

What is the cancellation policy at Zermatt Hotel?

Zermatt Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Zermatt Hotel?

Yep, Zermatt Hotel has a free self car park. Onsite parking is limited.

Does Zermatt Hotel serve breakfast?

Yeah, free buffet breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Zermatt Hotel?

No, Zermatt Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Zermatt Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Zermatt Hotel?

No, pets are not allowed.

Zermatt Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 95 out of 162 reviews
Rating 8 - Good. 37 out of 162 reviews
Rating 6 - Okay. 21 out of 162 reviews
Rating 4 - Poor. 6 out of 162 reviews
Rating 2 - Terrible. 3 out of 162 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

Ok
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Rosangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa noite,gostei quarto limpo,com TV Ar condicionado ,cama confortável ,bom atendimento,funcionários atenciosos,café da manhã bem sortido, tipo colonial,muito delicioso.Tem estacionamento próprio. Preço acessível. Super recomendo!!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Monique nicoli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O estacionamento é horrível e perigoso. Passamos por locais escuros e sujos. deveria melhorar o acesso ao hotel do estacionamento.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Carlos Alberto miranda

Liked: Cleanliness, staff & service, amenities
Colaboradores muitos atenciosos, banheiros super limpos.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

CECILIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedagem estava ótima, equipe muito gentil e simpática, banheiro um pouco apertado, mas todo o resto estava impecável.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Laender

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Quarto em anexo ao hotel. Muito ruim.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Zilton

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo muito bom: Café da manhã, atendimento pelos funcionários e limpeza. Obs: Elevador não vai até o estacionamento no subsolo do prédio.. Fomos muito bem atendidos..
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Gleyssiane

Liked: Staff & service, amenities, property conditions & facilities
Ótima localização Café da manhã razoável
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Anthony

Liked: Staff & service
El hotel es amplio, sus habitaciones también, eso es muy bueno, la limpieza se nota que no es lo mejor al igual que sus instalaciones, hay lugares que son muy feos como el pasaje desde el estacionamiento hasta la recepción. El desayuno si bien es variado, se nota que hay cosas que no son muy frescas puede mejorar mucho. De todas formas el alojamiento fue muy grato y el personal muy amable y dispuesto a brindar un buen servicio.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

ROGERIO

Liked: Cleanliness, staff & service
Café poderia ser melhor.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar agradável, otima recepção.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Donizetti Candido

Liked: Cleanliness, staff & service, amenities
Local muito agradavel. Hotel decoração agradável e limpo. Quarto confortável e espaçoso. Café da manha bom. Equipe atenciosa.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Morgana da Silva

Disliked: Cleanliness
O quarto precisando de alguns reparos, primeiro dia o ar condicionado funcionou, os demais dias só ventilava, comuniquei à recpeção e nada foi feito . Algumas normas não foram repassadas no check in e o quarto não foi limpo no dia em qu não deixamos a chave numa caixa que indicaria o pedido de limpeza, porém houve limpeza no segundo dia sem precisar colocar a chave na caixa. No quinchecki.
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Disliked: Amenities
O ar condicionado fazia barulho sem parar e a cama também fazia muito barulho,não tinha como acessar o estacionamento por dentro do hotel,vc tinha que sair e dar uma volta na quadra para ir ao estacionamento,tive que fazer isso na chuva
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Marcus

Liked: Cleanliness, staff & service
Equipe prestativa, atendimento bom. Café da manhã bom, honesto. Os aptos contam com fogão, geladeira e micro-ondas. Reservamos 2 aptos, e houve uma diferença muito grande entre eles: um estava em ótimo estado, novo. O outro apto precisa de reforma e troca de mobília: armários não funcionais, com gavetas e portas soltas, além de persiana que não fecha, faltando uma parte.
Stayed 5 nights in Dec 2025
Verified review

6/10 Okay

EDIVALDO TRINDADE E

Liked: Staff & service
Nos colocaram no anexo do Hotel. Para que é idoso já com 70 anos, deveriam entender esta demanda. Café da manhã e equipe de atendimento excelente. O Hotel precisa de requalificação estrutural!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort
Ar condicionado barulhento Quarto grande Cama boa Travesseiro bom Café da manhã bom
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Grasiela s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente atendimento, quarto limpo e confortável, recomendo!!!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Charbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito bom me senti em casa!
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Leticia

Liked: Cleanliness, staff & service
Quarto com o ar condicionado pingando , equipe funcionários boa, café da manhã com pão francês duro mas tinha outras opções e variedades
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Carlos Adriano Fernandes

Liked: Cleanliness, staff & service, amenities
quarto impecável, atendimento excelente
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

Marlene Aparecida

Sim
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jovana

Liked: Cleanliness, amenities, property conditions & facilities
Otimo
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

André

O hotel é bacaninha, o café é bem servido e sortido e o atendimento é bom. No entanto, o quarto que fiquei deixa a desejar. Muita coisa velha, limpeza não estava das melhores, luminária do espelho do banheiro enferrujada e não funcionando. A porta do banheiro também estava lascada embaixo, num ar de desleixo. O ar estava funcionando bem e a cama era boa.
Stayed 1 night in Dec 2025