See all properties
Save

Holiday Inn Grand Rapids Downtown by IHG

3.0 star property
Hotel with free parking, 5-minute walk to DeVos Performance Hall

Photo gallery for Holiday Inn Grand Rapids Downtown by IHG

Property amenity
Meeting facility
Standard Room, 2 Queen Beds, City View
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is NZ$261
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
310 Pearl Street NW, Grand Rapids, MI, 49504
  • Place, DeVos Performance Hall
    ‪5 min walk‬
  • Place, Van Andel Arena
    ‪8 min walk‬
  • Place, Downtown Market
    ‪16 min walk‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 1 Queen Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 1 Queen Bed, Accessible (Communications)

Standard Room, 1 Queen Bed, Accessible (Communications)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(71 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(29 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Mid Floor)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View

Standard Room, 2 Queen Beds, City View

9.6 out of 10
Exceptional
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - king
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 Twin Bed

You may also like

Ad
Terrace/patio

Hampton Inn & Suites Grand Rapids Downtown

Midtown
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 1,003 reviews
The price is NZ$247
includes taxes & fees
23 Nov - 24 Nov
Hampton Inn & Suites Grand Rapids Downtown

About the area

Grand Rapids

At Holiday Inn Grand Rapids Downtown by IHG you'll be within just a 10-minute stroll of popular attractions like DeVos Performance Hall and Van Andel Arena. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, Burger Theory​, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and Hot tub as well as access to bike hire. 1263 square feet (117 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM. There's also the convenience of a free area shuttle. .Within a 30-minute drive of this 3-property class John Ball Park hotel, attractions include Frederik Meijer Gardens and Sculpture Park and Grand Valley State University.

What's nearby

  • Gerald R. Ford Museum - 3 min walk - 0.3 km
  • DeVos Performance Hall - 5 min walk - 0.4 km
  • DeVos Place Convention Center - 8 min walk - 0.7 km
  • Van Andel Arena - 8 min walk - 0.7 km
  • Downtown Market - 16 min walk - 1.4 km

Getting around

  • Grand Rapids Station - 20 min walk
  • Gerald R. Ford International Airport (GRR) - 20 min drive

Restaurants

  • ‪Burger King - ‬4 min walk
  • ‪Z's Bar & Restaurant - ‬6 min walk
  • ‪The Kitchen by Wolfgang Puck - ‬4 min walk
  • ‪Pind Indian Cuisine - ‬7 min walk
  • ‪Mojo's Dueling Piano Bar - ‬6 min walk

About this property

Holiday Inn Grand Rapids Downtown by IHG

Hotel with free parking, 5-minute walk to DeVos Performance Hall
Holiday Inn Grand Rapids Downtown by IHG offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 1263 square feet (117 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Grand Rapids Downtown by IHG. A free area shuttle within 2.00 miles is available. Self parking is free.

This 3-star Grand Rapids hotel is smoke free.

  • 175 guestrooms or units
  • 7 levels
  • Conference rooms
  • 1263 sq ft of conference space
  • 117 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Gift shop
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Grand Rapids Downtown by IHG offers 175 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Terrace/patio
Hampton Inn & Suites Grand Rapids Downtown
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 1,003 reviews
The price is NZ$247
includes taxes & fees
23 Nov - 24 Nov
Hampton Inn & Suites Grand Rapids Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 2 miles
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 24 for adults and USD 3.89 to 3.89 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Burger Theory​

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Personal motorised watercraft
  • Shopping

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,263 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • First-run films
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 120 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 24.00 for adults and USD 3.89 to 3.89 for children
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Rapids Downtown Holiday Inn
Holiday Inn Grand Rapids Downtown
Holiday Inn Hotel Grand Rapids Downtown
Holiday Inn Grand Rapids Downtown Hotel
Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
Hotel Holiday Inn Grand Rapids Downtown Grand Rapids
Grand Rapids Holiday Inn Grand Rapids Downtown Hotel
Hotel Holiday Inn Grand Rapids Downtown
Holiday Inn Grand Rapids Downtown Grand Rapids
Holiday Inn Hotel
Holiday Inn
Holiday Grand Rapids Downtown

Frequently asked questions

What is the cancellation policy at Holiday Inn Grand Rapids Downtown by IHG?

Holiday Inn Grand Rapids Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Grand Rapids Downtown by IHG?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Grand Rapids Downtown by IHG on 30 Nov 2025 start from NZ$261.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Grand Rapids Downtown by IHG?

Yep, Holiday Inn Grand Rapids Downtown by IHG has a free self car park.

Does Holiday Inn Grand Rapids Downtown by IHG have a pool?

Holiday Inn Grand Rapids Downtown by IHG has an indoor pool. The pool is open 6 AM to 11 PM.

Is Holiday Inn Grand Rapids Downtown by IHG family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Grand Rapids Downtown by IHG is a hit with families.

Does Holiday Inn Grand Rapids Downtown by IHG serve breakfast?

Yeah, our travelers can't get enough of the cooked-to-order breakfast here! Served on weekdays from 6:30 AM to 11:00 AM and weekends from 7:00 AM to noon, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Holiday Inn Grand Rapids Downtown by IHG?

No, Holiday Inn Grand Rapids Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Grand Rapids Downtown by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn Grand Rapids Downtown by IHG?

Check-in begins at 4:00 PM. Check-out time is noon.

Reviews

Holiday Inn Grand Rapids Downtown by IHG Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 751 out of 1033 reviews
Rating 8 - Good. 191 out of 1033 reviews
Rating 6 - Okay. 62 out of 1033 reviews
Rating 4 - Poor. 12 out of 1033 reviews
Rating 2 - Terrible. 17 out of 1033 reviews

Reviews

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for access to downtown activities. Enjoyed our stay. The place felt clean and well kept.
Stayed 1 night in Jul 2025

6/10 Okay

Sallie, Ann Arbor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby area of hotel was nice enough, restaurant was ok. Staff was friendly. Once on the hotel room floor, the carpet was stained and disgusting and in obviously need of replacing. There was an unpleasant odor whenever we opened the door and entered the room despite the bedding being clean. Floor in the pool area was dangerously slippery, bars on the steps into pool and hot tub were loose. Hot tub had dirt and hair floating in the bubbles and needed cleaning. I would not go back here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason, Suttons Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is pretty small but still nice
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Christian, Dartmouth

Stayed 3 nights in Jul 2025

10/10 Excellent

David, SOUTHAVEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the helpfulness of the front des was outstanding, the quality of the breakfast served was excellent and.convenience of the hotel's location in Grand Rapids, MI
Stayed 4 nights in Jul 2025

10/10 Excellent

Darla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect little weekend getaway!

Perfect location. Walking distance to a lot of attractions and dining. Very clean and comfortable beds. The pillows were amazing!!!
Stayed 2 nights in Jul 2025

6/10 Okay

Dena

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Pleasant staff and convenient location.
Stayed 1 night in Jul 2025

10/10 Excellent

Jeff, Maple

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay: down town Grand Rapids, easy access to the highways, and walking distance to several different restaurants and right beside the Gerald Ford Presidential Museum - rooms were excellent and the staff were very friendly from check in to check out - definitely a place to stay
Stayed 2 nights in Jul 2025

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here with a family member for one night passing through Grand Rapids and it was overall pretty nice aside from the noise. The staff were kind upon check in and the room was very clean. The selection of different kinds of firm or soft pillows made the stay more comfortable. The only thing that made the stay uncomfortable was the location and how loud the highway was throughout the night. We were on the 7th floor facing the oncoming traffic so maybe it made a difference but it was a little rough. The TV doesn’t allow for screen mirroring but it has cable and movies to purchase for about $22. Very nice hotel but I would not stay again considering just how close you are to the freeway.
Stayed 1 night in Jul 2025

6/10 Okay

Jessica

Stayed 1 night in May 2025

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good - Property was clean Room was quiet Staff was very friendly and accommodating. Needs work - Hotel is showing signs of wear and age. Room AC was a little noisy. Bad - $287 for one night and it didn’t include breakfast. Way over priced.
Stayed 1 night in Jul 2025

10/10 Excellent

GARY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so lovely and welcoming!
Stayed 1 night in Jul 2025

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. The only negative were that there was no fan in the shower room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at this hotel when visiting for shows. It has always been clean and efficient. Its nice to have the bar/restaurant in the lobby. It is walkable to many restaurants and Van Andel arena.
Stayed 1 night in Jul 2025

8/10 Good

Will

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bridge Street is very close and an easy walk from hotel.
Stayed 1 night in Jul 2025

8/10 Good

Amy

Liked: Amenities
It’s great
Stayed 1 night in Jul 2025

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked where it was in the downtown section. I didn’t like was there was no free breakfast.
Stayed 3 nights in Jul 2025

10/10 Excellent

Channel

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in Jun 2025

10/10 Excellent

Donald

Stayed 1 night in Jul 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to places downtown. Friendly !
Stayed 1 night in Jul 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing ! We will be back
Stayed 2 nights in Jul 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
it was great staff!
Stayed 2 nights in Jul 2025

6/10 Okay

Shannon

Liked: Staff & service, property conditions & facilities

Average. Overpriced.

Location was good despite construction everywhere around hotel. Bed was very uncomfortable. Toilet paper was like sand paoer. Worse than camping. I waa near elevator so very loud. Service in restaurant waa betound slow. Not worth what i paid.
Stayed 3 nights in Jul 2025