2/10 Terrible
oshkie
Business traveller, Travelled with partner
25 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY DO NOT STAY HERE.I booked stay for MLK weekend,2 nights(Fri & Sat).Upon arriving Friday at approx 3:30pm,I spent roughly 30 min at property,enough time for check in & drop off of luggage.At approx 9:30-10pm,I returned to unpack & get settled.While unpacking,my GF was in the bathroom and discovered,a dirty washcloth behind the toilet,several small black pellets along the tile baseboard(assuming mouse droppings),hair on sink,& hair within bathtub.Upon inspection of room,we observed,visibly stained bed sheets with black marks/streaks,small cigarette burns(this was a non-smoking room),long blonde hairs on pillow covers,small dark hairs on sheet and bed skirt,& both living & dead bugs on bottom of mattress.I expressed to manager that room didn't meet standard/expectation of cleanliness & requested refund.He agreed to full refund, which he would do following day.We left the property for another hotel.I immediately contact Expedia via phone to express concern with booking & verify refund.They asked me to stay on hold while contacting manager on duty. Expedia rep stated that my refund was being denied by manager. At this point I returned to the property with Expedia rep still on phone. I asked why my refund was being denied when originally stated refund would be given.He agreed to refund only 1 night and nothing more.He also stated would not inspect room for refund until Tuesday.He stated room was checked right after we left and found no concerns with cleanliness.
oshkie
Stayed 2 nights in Jan 2024