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The Carlton Hotel

3.0 star property

Photo gallery for The Carlton Hotel

Family Triple Room, Ensuite
Interior
Lobby
Exterior
Miscellaneous

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • 24/7 front desk

Explore the area

View map
Marine Parade, Great Yarmouth, England, NR30 3JE
  • Place, Great Yarmouth Beach
    ‪1 min walk‬
  • Place, Sea Life Great Yarmouth
    ‪1 min walk‬
  • Place, The Pleasure Beach
    ‪8 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪36 min drive‬

Room options

View all photos for Classic Double Room, Ensuite

Iron/ironing board, bed sheets

Classic Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, Ensuite

Iron/ironing board, bed sheets

Standard Twin Room, Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Ensuite, Sea View

Iron/ironing board, bed sheets

Standard Double Room, Ensuite, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite

Standard Single Room, Ensuite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room, Ensuite, Sea View

Iron/ironing board, bed sheets

Standard Twin Room, Ensuite, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Iron/ironing board, bed sheets

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room, Ensuite

Iron/ironing board, bed sheets

Family Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Superior Twin Room, Ensuite

Iron/ironing board, bed sheets

Superior Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Great Yarmouth

At The Carlton Hotel you'll be within steps of Sea Life Great Yarmouth and Great Yarmouth Wheel. Highlights at this beach hotel include a restaurant. .This pet-friendly hotel offers free WiFi in public areas and a 24-hour front desk. .In proximity to this 3-property class Great Yarmouth hotel you'll find Norfolk Broads.

What's nearby

  • Great Yarmouth Beach - 1 min walk - 0.2 km
  • Sea Life Great Yarmouth - 1 min walk - 0.2 km
  • The Pleasure Beach - 8 min walk - 0.7 km
  • Britannia Pier Theatre - 12 min walk - 1.0 km
  • Norfolk Broads - 20 min walk - 1.7 km

Getting around

  • Great Yarmouth Station - 10 min drive
  • Norwich (NWI-Norwich Intl.) - 51 min drive

Restaurants

  • ‪Blackfriars Tavern - ‬6 min walk
  • ‪Octopus Bar And Restaurant - ‬9 min walk
  • ‪Harry Ramsden's - ‬3 min walk
  • ‪Merrivale Tea Rooms - ‬4 min walk
  • ‪Yankee Traveller - ‬10 min walk

About this property

The Carlton Hotel

There's a restaurant on site. Public spaces have free WiFi.

This 3-star Great Yarmouth hotel is smoke free.

  • 97 guestrooms or units
  • Front desk (24 hours)
  • No smoking on site
  • Dining venue
The Carlton Hotel offers 97 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. Housekeeping is offered on request and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping on request

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Carlton Hotel Great Yarmouth
Carlton Great Yarmouth
The Carlton Hotel Hotel
The Carlton Hotel Great Yarmouth
The Carlton Hotel Hotel Great Yarmouth

Frequently asked questions

What is the cancellation policy at The Carlton Hotel?

The Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to The Carlton Hotel?

Yep, The Carlton Hotel is a short 5-minute walk from Great Yarmouth Beach.

Is there a free airport shuttle available at The Carlton Hotel?

No, The Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Carlton Hotel?

Yep, you can grab a meal at The Carlton Hotel's onsite restaurant.

What time are check-in & check-out at The Carlton Hotel?

Check-in begins at 3 PM. Check-out time is 10 AM.

The Carlton Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 82 out of 268 reviews
Rating 8 - Good. 72 out of 268 reviews
Rating 6 - Okay. 60 out of 268 reviews
Rating 4 - Poor. 29 out of 268 reviews
Rating 2 - Terrible. 25 out of 268 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
First room they sent us to hadn’t been made up and stunk. No service throughout 4 night stay. No bar. No restaurant. Lift needs attention. No accessibility. Decor old and tatty. This was our second stay and gone downhill. Won’t be staying again. Expensive for facilities you got. Plus side, our one encounter with staff was pleasant and helpful.
Stayed 3 nights in May 2025

4/10 Poor

Natalie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We have stayed before and was fine but this time was not got there and the lift was broken and wasnt advised before hand! Got to our room and there was no toilet roll the room stunk of cigarettes half the plug sockets didnt work and struggled to get signal on the tv!
Stayed 1 night in May 2025

8/10 Good

Steve

Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities

Staff do not follow fire evacuation procedures, ne

Woke up as fire alarm went off, no members of staff checked if we got out safe or told us what was going on, no register check, have previously stayed there but would not again due to lack of procedures for evacuation and lack of staff training. Also lift didn't work, room in need of refurbishment, curtain rail just holding on, shower over flooding, nob off on radiator, ceiling paper loose and restaurant closed, no breakfast offered, very disappointed, not worth the money paid.
Stayed 1 night in Mar 2025

4/10 Poor

Nicola

Disliked: Property conditions & facilities

Never again!

Last time we stayed, we had a lovely room, comfortable stay and an amazing breakfast. This time the room was tired, in need of a fix up, the paint was flaky, ceiling paper was peeling, curtain rail was balanced so it tipped and nearly fell off when you touch the curtain, radiator nob was just balanced and took less than a minute for us to fix it back on, shower tray nearly overflowed, was blocked, toilet was constantly running, looked inside the cistern and took 2.sweet wraps out, then it worked fine. Lift was out of order and restaurant closed. Fire alarm went off after midnight and we evacuated, we found people standing on the hotel steps smoking, no member of staff, after a while people started to go back in so a member of staff must of told them it was safe but no one to k our room number or names to make sure we had got out the building safely. After that we had a really uncomfortable night, next morning the alarm went off again and the staff member that came outside thanked us for evacuating and commented that out of the whole hotel only the 4 of us had come out, asked us to wait until she gave us the all clear.,again no registered called. If it had of been a real fire the fire fighters wouldn't of known who was in or out of the building so overall we wouldn't stay again as staff are not trained to follow the fire evacuation process, so we don't feel safe staying there.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities, room comfort

Weekend break

I always try to stay at this hotel when in Yarmouth and it has always been a good experience. However, this time there was no restaurant or bar as everything was closed.
Stayed 3 nights in Mar 2025

6/10 Okay

Grant

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs attention. Basic. Non existant anything really.
Stayed 1 night in Mar 2025

2/10 Terrible

Ray

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed at the condition of the property dirty very out dated smelly we did not stay and have asked the hotel for a refund could you also request our refund
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do with more tea milk and sugar in room and top up daily
Stayed 3 nights in Mar 2025

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort

disappointed

hotel restaurant closed, bar closed, lift out of action, carpet could do with a clean .
Stayed 1 night in Mar 2025

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service
We liked it. Could be a nice hotel again if money was put into it.
Stayed 2 nights in Feb 2025

6/10 Okay

Dave

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

mr k

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was very smelly
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Give this a miss

The hotel is dated and has had no maintenance at all. Things are broken eg shower heat control came off in my hand… bed head board was broken, curtains didn’t close properly, mattress was stained
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
The room was fine enough to accommodate 2 people Bed was comfy Plenty of hot water Could use a few bottles of water for use of kettle
Stayed 2 nights in Feb 2025

4/10 Poor

Glynis

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Karen

Basic clean helpful staff
Stayed 1 night in Feb 2025

8/10 Good

Aran

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great staff
Stayed 1 night in Feb 2025

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service
The hotel is bog but alot of it was not open and water not hot
Stayed 1 night in Jan 2025

6/10 Okay

Spencer

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I guess this hotel is what the dwp use for the homeless and asylum seekers felt a bit unsafe as no lock on inside of bedroom door and child could have got out if we dint put a chair there was told there is security at front desk all night there is no one groups of people sitting outside entrances in early hours i guess they live there can be a bit intimidating especially for a woman proberly wont stay again
Stayed 1 night in Jan 2025

6/10 Okay

Jeanette

Travelled with family
I didn’t like not have proper coffee at breakfast just being served instant.
Stayed 1 night in Dec 2024

2/10 Terrible

Ana Sofia Dos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. It is a mouldy and stuffy room. Single room but looks like a cupboard. Windows facing the roof with lots of birds remains and other stuff. Horrible smell and bathroom incredibly dirty. Never again!
Stayed 1 night in Dec 2024

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Carlton hotel, Great Yarmouth

The check in and welcome was the best we've ever experienced anywhere! It was such a massive surprise and so refreshing. We travelled with a dog and were instantly put at ease and made to feel welcome and like returning guests. We cannot praise this lovely lady enough! The hotel has fabulous character and it's of the era with tonnes of charm. If you want modern, soulless straight lines, go elsewhere. If you value history, character, charm and the warmth of an older property then this is certainly the place for you! The hotel is huge and as was our sea view room on the third floor. Yes, the room needed a few maintenance matters taking care of, but this is no way detracted from our stay. They've got their fire emergency procedures well planned and visible where it needs to be. Our only issue during the stay was someone being inconsiderate shouting on the corridor as they returned to their room. As a very fair priced hotel, I'd not hesitate to recommend and stay again!
Stayed 1 night in Dec 2024

10/10 Excellent

Anthony, Norwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay the room had a nice out look and warm cosy and clean the shower is brilliant and had tea and coffee that really makes a nice stay lots to do in that area And cinema is fantastic i had a lovely time
Stayed 1 night in Nov 2024