4/10 Poor
Kathleen
Travelled with family and small children
11 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Our family was so excited for our stay at the Tundra, but we won't ever be back.
We paid $200 for a room, and we didn't even have working plumbing in our room for almost the whole morning. Our toilet was full of feces that couldn't be flushed, we weren't able to shower, and we had to brush our teeth with melted ice from the ice bucket in the room. I had to complain twice for our water to finally be turned back on.
The wifi never worked the entire time.
The water is the waterpark is FREEZING and several other guests were complaining about it. My child didn't even want to be there or play and she's four. We were the first ones in the "hot" tub, which is also too cold, and there were dirty bandaids immediately where you enter the hot tub and the place had just opened for the day so obviously it's not cleaned well or even inspected prior to opening for the day.
Upon checking out, I was told someone already checked us out. Nobody in our room did that, so that was concerning. I expressed my concerns to the front desk and that it was a very disappointing stay. Nothing was made right and a resolution was not offered. What a waste of money and a horrible experience. I'm giving 2 stars only because the man working in the arcade was accommodating and amazing with the guests.
Kathleen
Stayed 1 night in Feb 2025