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Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only

4.5 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only

On the beach, white sand, sun-loungers, beach towels
10 bars/lounges, 2 poolside bars, beach bar
Interior detail
10 bars/lounges, 2 poolside bars, beach bar
3 outdoor pools, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Laundry
  • Gym
The current price is NZ$700
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
Gros Islet, Gros Islet, Gros Islet, LC01101
  • Smugglers Cove
    ‪4 min walk‬
  • Pigeon Island National Landmark
    ‪3 min drive‬
  • Reduit Beach
    ‪5 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)

Room options

View all photos for Luxury Presidential One Bedroom Ocean View Diamond Club

1 bedroom, minibar, in-room safe, desk

Luxury Presidential One Bedroom Ocean View Diamond Club

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Shower/bath combination
  • 131 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

1 bedroom, minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Jetted bath
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out

1 bedroom, minibar, in-room safe, desk

Luxury Junior Suite Swim Out

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Jetted bath
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Diamond Club

1 bedroom, minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Jetted bath
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

1 bedroom, minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Jetted bath
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential one Bedroom ocean view

1 bedroom, minibar, in-room safe, desk

Luxury Presidential one Bedroom ocean view

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Shower/bath combination
  • 131 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Living area

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Bathrobes
Jetted bath
  • 131 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

1 bedroom, minibar, in-room safe, desk

Luxury Junior Suite

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Jetted bath
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View

1 bedroom, minibar, in-room safe, desk

Luxury Junior Suite Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Bathrobes
Jetted bath
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

About the area

Gros Islet

A luxury stay in Gros Islet awaits you at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. You'll be steps from Windward Islands and 1.7 km (1.1 mi) from Sandals Golf and Country Club. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. The restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also the convenience of free self parking. .With a stay at this 4.5-property class Cap Estate property, you'll be 2.3 km (1.4 mi) from Smugglers Cove and 2.8 km (1.7 mi) from Rodney Bay Aquatic Centre.

What's nearby

  • Smugglers Cove - 4 min walk - 0.4 km
  • Pigeon Island National Landmark - 3 min drive - 2.0 km
  • Rodney Bay Marina - 4 min drive - 3.6 km
  • Reduit Beach - 5 min drive - 3.0 km
  • Splash Island Water Park Saint Lucia - 5 min drive - 3.0 km

Getting around

  • Vieux Fort (UVF-Hewanorra Intl.) - 106 min drive

Restaurants

  • ‪Gourmet Marché - ‬2 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Spinnakers Restaurant & Beach Bar - ‬9 min drive
  • ‪Aquarius Bar - ‬1 min walk

About this property

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only

Adults-only beachfront property with 3 outdoor pools
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a health club. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces.

There's an onsite business centre. A nightclub, a sauna, and spa services are also featured at the luxury Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Gros Islet property.

  • 166 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2017
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers 166 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. 42-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit with in-room jetted baths, slippers, complimentary toiletries and hairdryers. This Gros Islet property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English

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  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 50 reviews
The price is NZ$843
includes taxes & fees
21 Aug - 22 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 10 bars/lounges
  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Dorado
  • Gourmet Marche
  • Grazie Italia Trattoria
  • Hunter Steakhouse
  • Zen

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Snorkelling
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.

Property is also known as

Hideaway Royalton Saint Lucia Hotel Gros Islet
Hideaway Royalton Saint Lucia Gros Islet
Hideaway Royalton Saint Lucia Adults All Inclusive Cap Estate
Hideaway Royalton Saint Lucia Adults All Inclusive
Hideaway at Royalton Saint Lucia Adults Only All Inclusive
Hideaway at Royalton Saint Lucia
Hideaway at Royalton Saint Lucia Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only on 31 Aug 2025 start from NZ$699.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only has a free self car park.

Are there any beaches close to Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

The closest beach to Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is Smugglers Cove (0.3 km).

Is there a spa on site at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only have a pool?

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only.

Is Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only family-friendly?

No, Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Relax with a coldie at the 2 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only?

No, pets are not allowed.

Royalton Hideaway Saint Lucia, An Autograph Collection All-Inclusive Resort – Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 199 out of 501 reviews
Rating 8 - Good. 147 out of 501 reviews
Rating 6 - Okay. 72 out of 501 reviews
Rating 4 - Poor. 40 out of 501 reviews
Rating 2 - Terrible. 43 out of 501 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my best place to stay in St. Lucia. The staff is wonderful. I don’t like the fact they they’re not allowed to speak their native languages when guests are present. As a traveler I think it’s important to hear different languages. The place is beautiful.
Stayed 1 night in May 2025

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool outside done rooms
Stayed 1 night in May 2025

8/10 Good

Brendon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature
Stayed 5 nights in May 2025

8/10 Good

Jennell

Stayed 7 nights in Apr 2025

6/10 Okay

Shawn

Stayed 5 nights in Apr 2025

8/10 Good

Tamara, Petion Ville

Travelled with partner
Liked: Staff & service
We had a good time , the people at the reception and the entertainment were great but the waiters in the main restaurant were not attentive at all ( they don’t like their jobs and they are nor welcoming at all ). The food was good at the japenese and steak house restaurant but , the food in the main restaurant was not good at all and almost no choices .
Stayed 3 nights in Apr 2025

10/10 Excellent

Judyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Cole Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Apr 2025

10/10 Excellent

Bavar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10!! Amazing!

Amazing!!! Service/food/room and location! Perfect
Stayed 4 nights in Mar 2025

6/10 Okay

Perry

Stayed 3 nights in Mar 2025

8/10 Good

Mary E

Liked: Cleanliness, staff & service, property conditions & facilities
Far from airport
Stayed 5 nights in Dec 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Gracy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Felt like I was in a retirement home I would not recommend for young people if you’re looking for excitement this is not for you I’m 50 and just wasn’t a good vibe..
Stayed 5 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities, property conditions & facilities
Loved swim out pool
Stayed 4 nights in Feb 2025

8/10 Good

Katelyn Elizabeth

Liked: Cleanliness
Stayed 3 nights in Mar 2025

8/10 Good

Leah-Mari

Stayed 3 nights in Mar 2025

6/10 Okay

Elgin

Travelled with partner
It was ok
Stayed 5 nights in Feb 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Josette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Leslie Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Yalonda

Travelled with group
Liked: Cleanliness, amenities
The good- The property was beautiful. We dated in hideaway plus Diamond Club and our butlers Fabian & Benjamin were awesome. So was our housekeeper Ginette. The bad- being locked out of our room due to some system outage. Having to go in an all day excursion without access to any of my cash, my phone for photos/memories, sun visor, etc returning 9 hours later and still locked out. Waiting for 2 security guards to go building to building before we can be let back in. My husband had to know on our neighbors door (honeymooners? Ask to go through their room and swim up pool to get to our swim up pool and come through our patio doors, trek water throughout our room and let me in. But if you leave your room you have to leave the deadbolt open so you can get back in or go through process of waiting for security. Hotel lobby says to put items in safe and leave door open if you want to leave for dinner. The next morning, still not fixed and had to leave open as we head out for another pre-paid excursion. Our butler messaged me to let me know the system was fixed and that we needed to get room key reprogrammed once we returned. After all of that, the hotel only wants to offer a $50 credit towards your balance with them. Not credit for any Marriott. If you have no balance you get nothing for the inconvenience. So glad I booked through Expedia and not direct. At least Expedia offered me a $400 key cash credit towards my next booking with them. Thank you Expedia!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrific time at royalton hideaway. We stayed for 6 nights. I really do t understand the low ratings I read before arriving. Most of them seemed pretty petty. The staff was ver helpful, we stayed hideaway diamond club. The Butler service was very helpful, the pool bar tenders at the hideaway were excellent. Good gym. Many food options and yes you need reservations for the restraints at dinner time. -h
Stayed 6 nights in Jan 2025

8/10 Good

DEONARINE

Stayed 1 night in Jan 2025

4/10 Poor

Horace, Cornelius

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Not Impressed! Stayed at the Haley, which basically means we hide you away from all of the amenities!!! It’s at the end of the property and you have to track to amenities. Don’t waste your time calling the front desk. If you’re lucky and they feel picking up, they will transfer you to the staff cafeteria repeatedly. Don’t ask for anything which is outside of their usual process. Like asking for a cart to help you take your luggage to your car BEFORE you’ve completed your checkout process. It was our last day, we woke up wallet and wanted to put our luggage in the car early to avoid the chaos at the desk at normal checkout time. Then go and have breakfast after, and then finally checkout. They refused to send anyone until after ate ate and were ready to checkout. We wheeled our bags ourselves from building 3 to the parking lot! Then had breakfast, and then checked out. The property is not being maintained. I’ve heard they’ve purchased a new proper in Rodney Bay, so guessing they’re not putting any money into this building before potentially selling it! The staff walk around as if they’re at home with friends. Laughing and chatting with each other and disregarding the customer. It’s pervasive and systemic that you cannot blame the staff. It’s a top down, management issue!!! We were there for our honeymoon for 1 night. The front desk promised us that we would be able to get a dinner reservation, just explain to the restaurant manager. Good luck!!
Stayed 1 night in Dec 2024

8/10 Good

Derrick

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024