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DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period

4.5 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period

Outdoor pool, pool umbrellas, pool loungers
Property video
King, Executive Room, Club lounge access | View from room
King, Deluxe Room | View from room
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Spa
  • Parking included
The current price is NZ$150
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
391 Dongfeng Rd Yuexiu District, Guangzhou, Guangdong, 510030
  • Beijing Road Pedestrian Street
    ‪9 min walk‬
  • Haizhu Wholesale Market
    ‪3 min drive‬
  • Shangxiajiu Pedestrian Street
    ‪4 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪28 min drive‬

Room options

View all photos for Basic Room, 1 King Bed (Guest)

1 bedroom, premium bedding, in-room safe, desk

Basic Room, 1 King Bed (Guest)

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Deluxe Room

King, Deluxe Room | View from room

King, Deluxe Room

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Junior Suite, 1 Bedroom

1 bedroom, premium bedding, in-room safe, desk

King, Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Executive Suite, Business Lounge Access

1 bedroom, premium bedding, in-room safe, desk

King, Executive Suite, Business Lounge Access

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
  • 92 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King, Executive Room, Business Lounge Access

King, Executive Room, Club lounge access

King, Executive Room, Business Lounge Access

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, Accessible

1 bedroom, premium bedding, in-room safe, desk

Basic Room, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Twin Room (Guest)

Basic Twin Room (Guest)

Basic Twin Room (Guest)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds, Business Lounge Access

Executive Room, 2 Single Beds, Club lounge access

Executive Room, 2 Single Beds, Business Lounge Access

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | View from room

Presidential Suite

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
  • 380 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Guangzhou

A luxury stay in the heart of Guangzhou awaits you at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period. You'll be 1.1 km (0.7 mi) from Beijing Road Pedestrian Street and 3.2 km (2 mi) from Haizhu Wholesale Market. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include body scrubs and body treatments. The buffet restaurant, OPEN All Day Dining, serves international cuisine and is open for breakfast, lunch and dinner. Canton Lounge is the hotel's own lobby lounge. Enjoy the gym, sauna, pool loungers and lifeguards on site. 10893 square feet (1012 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Yuexiu hotel include Shangxiajiu Pedestrian Street and Baiyun Mountain.

What's nearby

  • Beijing Road Pedestrian Street - 9 min walk - 0.8 km
  • Yuexiu Park - 9 min walk - 0.8 km
  • Haizhu Wholesale Market - 3 min drive - 3.1 km
  • Shangxiajiu Pedestrian Street - 4 min drive - 4.1 km
  • Canton Tower - 8 min drive - 8.7 km

Getting around

  • Peasant Movement Institute Station - 7 min walk
  • Guangzhou Railway Station - 11 min drive
  • Baiyun International Airport (CAN) - 42 min drive

Restaurants

  • DAaBaAu
  • ‪新铭湛江鸡 - ‬3 min walk
  • ‪皇鹏烧鹅仔(俊华分店) - ‬7 min walk
  • ‪老班長 - ‬5 min walk
  • ‪味然香(豪贤路店) - ‬3 min walk

About this property

DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period

Luxury hotel with 2 restaurants and full-service spa
DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 10893 square feet (1012 square metres) and includes a conference centre. A fitness centre, spa services, and gift shops/newsstands are also featured at the luxury DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Guangzhou hotel.

  • 1 building
  • 301 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Conference rooms
  • 10893 sq ft of conference space
  • 1012 sq. m of conference space
  • Built in 2013
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period offers 301 air-conditioned accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. 40-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments.

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CNY 193.20 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Canton Lounge
  • Dong Yuan Ge
  • G&G
  • OPEN All Day Dining

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (10,893 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (109 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 16 floors
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CNY 350 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 327.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CNY 193.2 per person
  • Airport shuttle fee: CNY 600 per vehicle (return)
  • Pet fee: CNY 350 per accommodation, per stay
  • Rollaway bed fee: CNY 327.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

DoubleTree Guangzhou
DoubleTree Hilton Guangzhou
DoubleTree Hilton Hotel Guangzhou
DoubleTree Hotel Guangzhou
Guangzhou DoubleTree
DoubleTree Hilton Guangzhou Hotel
DoubleTree by Hilton Hotel Guangzhou
DoubleTree by Hilton Guangzhou
DoubleTree by Hilton Hotel Guangzhou

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

As of 21 Aug 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period on 1 Sept 2025 start from NZ$150.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

Yep, DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period has a free self car park. Onsite parking is limited.

Is there a spa on site at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

Yep, there is an onsite spa at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period. You'll enjoy heaps of services like body scrubs and body treatments.

Does DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period have a pool?

DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period.

Is DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period is a hit with families.

Are there hot tubs in the rooms at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

No, but there are deep-soaking baths in the guestrooms.

Does DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period serve breakfast?

Yep, full brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period?

Cats and dogs are welcome at DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period, with food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

DoubleTree by Hilton Guangzhou-Free Shuttle Bus to Canton Fair Complex & Overseas Buyer Registration Services during Canton Fair Period Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 374 out of 777 reviews
Rating 8 - Good. 304 out of 777 reviews
Rating 6 - Okay. 65 out of 777 reviews
Rating 4 - Poor. 20 out of 777 reviews
Rating 2 - Terrible. 14 out of 777 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Filipe

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I had a great stay! The staff was friendly, the location was perfect, and the overall experience was very positive. The room was spacious and comfortable, and I really enjoyed the amenities. However, I think there’s room for improvement when it comes to cleanliness—specifically the carpet in the room. It could definitely use a deep cleaning or even replacement, as it took away a bit from the overall comfort of the space. Other than that, everything was excellent and I would still recommend the hotel. I hope to see improvements in this area during my next visit!
Stayed 5 nights in Apr 2025

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Buffet

Stayed 3 nights in Apr 2025

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!
Stayed 5 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Thomas

Stayed 4 nights in Apr 2025

8/10 Good

Chenghua

Stayed 1 night in Apr 2025

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2025

10/10 Excellent

Lian Seng Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was located a walkable distance away from the Beijing pedestrian street. Room was clean and staff were helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Stayed 6 nights in Mar 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Willy Bulambo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and offering quiet environment
Stayed 10 nights in Mar 2025

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Lance

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Peck kuang (Vanyce)

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable stay

It was overall good, however with tint of smoke smell. Boking was done through hotels.com, when request for amendment for one of my booking, hotel staff wasn't able to assist.
Stayed 6 nights in Jan 2025

2/10 Terrible

Kiap Mei Grace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I decided to stay here again because of my pleasant experience in my last trip at Doubletree. However, this time time round of staying in this hotel, the experience was unpleasant and unacceptable. I registered in the morning but was told that the room was not ready and I will have to come back in the afternoon. However, upon coming back to the hotel, around 4pm, I was served by Wendy Wu at the reception and she was extremely rude. She said that we already checked in this morning and the room was dirty that's why we didn't check in. However I told her that that was not the case as we haven't even gotten our room key. She just kept insisting that the room was dirty that's why we didn't check in and started being rude and aggressive in her tone. She then threw the card key on the counter which was so rude. Upon checking the card, she also only provided one card. I had to go back to the counter to ask another receptionist for assistance as there were 2 of us. I really am very upset with how rude Wendy Wu was. I don't think this is how the service of Doubletree by Hilton should be. I am just so angry, upset and feeling unacceptable at how the service standard of this hotel is now. I called reception and made a formal complaint. They tried to make up for the situation and as the lady apologied. I eventually left after 1 hour because the room aircon wasn't working. Too fedup by the whole experience.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Mohamed, Tripoli

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Perfect hotel for a business trip. Location was great, a short walk from main shopping districts as well as parks. Hotel and rooms were clean, felt high end and modern. The breakfast and evening buffet was very varied with lots of choice. Would stay again.
Stayed 2 nights in Nov 2024

8/10 Good

SIN HOCK

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Hein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

James, GARDEN CITY

Stayed 5 nights in Oct 2024