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Four Seasons Guangzhou

5.0 star property
Art Deco hotel with 5 restaurants and full-service spa

Photo gallery for Four Seasons Guangzhou

Exterior
Property video
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Hallway
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Room service
  • Gym
The current price is NZ$494
includes taxes & fees
28 Nov - 29 Nov

Explore the area

View map
5 Zhujiang West Road ,, Zhujiang New Town, Guangzhou, Guangzhou, 510623
  • Place, Guangzhou Library
    ‪6 min walk‬
  • Place, Guangzhou Opera House
    ‪9 min walk‬
  • Place, Canton Tower
    ‪3 min drive‬
  • Airport, Guangzhou (CAN-Baiyun Intl.)
    ‪33 min drive‬

Room options

View all photos for Tower King Room with City View

Premium bedding, down duvets, minibar, in-room safe

Tower King Room with City View

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room with City View

View from room

Superior Twin Room with City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 61 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe King Room with City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe King Room with City View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with River View

Premium bedding, down duvets, minibar, in-room safe

Deluxe King Room with River View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 70 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Club Premier King Room with Canton Tower View

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 70 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room with River View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Room with River View

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 70 sq m
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier King Room with River View

Premium bedding, down duvets, minibar, in-room safe

Premier King Room with River View

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 70 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Suite with City View

Deluxe King Suite with City View

Deluxe King Suite with City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
  • 124 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior King Room with Canton Tower View

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier King Room with Canton Tower View

Highlights

Air conditioning
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
Down duvet
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Suite with River View

Premium bedding, down duvets, minibar, in-room safe

Deluxe King Suite with River View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
  • 113 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Suite with Canton Tower View

Deluxe Twin Suite with Canton Tower View

Deluxe Twin Suite with Canton Tower View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
  • 124 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Skyline City View Room with One King Bed

Premium bedding, down duvets, minibar, in-room safe

Skyline City View Room with One King Bed

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline City View Room with Two Double Beds

Skyline City View Room with Two Double Beds | View from room

Skyline City View Room with Two Double Beds

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 59 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Pearl River View Room King

Premium bedding, down duvets, minibar, in-room safe

Pearl River View Room King

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 60 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Pearl River View Room with Two Double Beds

Premium bedding, down duvets, minibar, in-room safe

Pearl River View Room with Two Double Beds

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 61 sq m
  • River view
  • Sleeps 3
  • 2 Double Beds

View all photos for Pearl River View King Room with Windowside Bathtub

Premium bedding, down duvets, minibar, in-room safe

Pearl River View King Room with Windowside Bathtub

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 61 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Canton Tower View Room with One King Room

Premium bedding, down duvets, minibar, in-room safe

Canton Tower View Room with One King Room

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 69 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Skyline City View King Room with Windowside Bathtub

Skyline City View King Room with Windowside Bathtub | View from room

Skyline City View King Room with Windowside Bathtub

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Canton Tower View King Room with Windowside Bathtub

Premium bedding, down duvets, minibar, in-room safe

Canton Tower View King Room with Windowside Bathtub

Highlights

Air conditioning
Free cots/infant beds
Dining table
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout curtains
  • 61 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

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About the area

Guangzhou

A luxury stay in the heart of Guangzhou awaits you at Four Seasons Guangzhou. You'll be 3 km (1.9 mi) from Canton Tower and 4.8 km (3 mi) from Canton Fair Complex. Highlights at this Art Deco hotel include 5 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Hua Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. The Atrium中庭酒吧 serves Asian cuisine. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, sauna and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 5-property class Tianhe hotel include Yuexiu Park and Beijing Road Pedestrian Street.

What's nearby

  • Flower City Square - 6 min walk - 0.6 km
  • Guangzhou Library - 6 min walk - 0.6 km
  • Guangdong Museum - 8 min walk - 0.7 km
  • Guangzhou Opera House - 9 min walk - 0.8 km
  • Canton Tower - 3 min drive - 2.5 km

Getting around

  • Opera House Station - 6 min walk
  • Shiguanglu Station - 17 min drive
  • Foshan (FUO-Shadi) - 47 min drive

Restaurants

  • ‪Ritz-Carlton Guangzhou Club Lounge - ‬4 min walk
  • ‪炳胜品味 BingSheng Rest. - ‬1 min walk
  • ‪Costa Coffee 咖世家 - ‬1 min walk
  • ‪西山居酒屋 - ‬2 min walk
  • ‪半岛酒家（K11店） - ‬3 min walk

About this property

Four Seasons Guangzhou

Art Deco hotel with 5 restaurants and full-service spa
Four Seasons Guangzhou offers its guests a full-service spa, an indoor pool, and a sauna. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Four Seasons Guangzhou. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Guangzhou hotel is smoke free.

  • 1 building
  • 344 guestrooms or units
  • 100 levels
  • 5 dining venues
  • Conference rooms
  • Built in 2012
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Four Seasons Guangzhou offers 344 air-conditioned accommodations with minibars and espresso makers. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desk chairs, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Hua Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (CNY 128 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 278 for adults and CNY 139 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Caffe Mondo意珍
  • Catch佰鲜汇
  • Kumoi 云居
  • The Atrium中庭酒吧
  • Yu Yue Heen愉粤轩

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100 floors
  • Art Deco architecture
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 278 for adults and from CNY 139 for children
  • Secured self-parking fee: CNY 128 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay, Apple Pay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay, Apple Pay and WeChat Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Seasons Guangzhou
Four Seasons Hotel Guangzhou
Guangzhou Four Seasons
Four Seasons Guangzhou Hotel
Four Seasons Guangzhou Hotel
Four Seasons Guangzhou Guangzhou
Four Seasons Guangzhou Hotel Guangzhou

Frequently asked questions

What is the cancellation policy at Four Seasons Guangzhou?

Four Seasons Guangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Seasons Guangzhou?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Four Seasons Guangzhou on 28 Nov 2025 start from NZ$494.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Seasons Guangzhou?

Yep, Four Seasons Guangzhou has a secured self car park for CNY 128 per day. Onsite parking is limited.

Is there a spa on site at Four Seasons Guangzhou?

Yep, Hua Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Four Seasons Guangzhou have a pool?

Four Seasons Guangzhou has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Four Seasons Guangzhou?

Four Seasons Guangzhou features a full-service spa, an indoor pool and 5 restaurants. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Four Seasons Guangzhou a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Four Seasons Guangzhou.

Is Four Seasons Guangzhou family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Four Seasons Guangzhou is a hit with families.

Does Four Seasons Guangzhou serve breakfast?

Yeah, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Four Seasons Guangzhou?

No, Four Seasons Guangzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Four Seasons Guangzhou?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Seasons Guangzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Four Seasons Guangzhou?

No, only service animals are allowed.

Four Seasons Guangzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 398 out of 532 reviews
Rating 8 - Good. 96 out of 532 reviews
Rating 6 - Okay. 24 out of 532 reviews
Rating 4 - Poor. 7 out of 532 reviews
Rating 2 - Terrible. 7 out of 532 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were curtious, well mannered and attended to the very fine detail to make sure that our stay was comfortable, pleasent and enjoyable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Suhaa, Kigali

Liked: Cleanliness, staff & service, property conditions & facilities
Tons of options for shopping and eating!
Stayed 1 night in Jul 2025

10/10 Excellent

Suhaa, Kigali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finally a hotel in China with 40% English speakers!! Amazing food and amenities. MASSIVE underground food market like mall. So much to eat and drink it’s incredible!
Stayed 3 nights in Jul 2025

10/10 Excellent

Samuel

Stayed 1 night in Jul 2025

10/10 Excellent

zhigang

Liked: Cleanliness, staff & service, property conditions & facilities
good view
Stayed 3 nights in Jul 2025

8/10 Good

Magnum

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, concierge, front desk, housekeeping were very friendly and helpful. The swimming pool had an amazing Canton tower and river view. If you are a smoker and love to drink I would recommend the Tian Bar. However if you are a non smoker I would suggest you to stay away. You can definitely smell the smoke as soon as you walk out of the elevator. Not the most pleasant environment in a five star hotel. There’s tons of food options in the underground of the ifc building. I wouldn’t recommend the breakfast buffet unless it’s free, you can find better options elsewhere.
Stayed 4 nights in Jul 2025

8/10 Good

Wadha

Travelled with family, Business traveller
Liked: Cleanliness, amenities
It was a pleasant and comfortable stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher

Stayed 5 nights in Jun 2025

6/10 Okay

Hwee Bin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Reasons for choosing Four Seasons Hotel: 1) Stayed in Four Seasons Macau previously and was blown away by their service and attention to details. I thus had the mistaken belief that I would be showered with the same attention of service. 2) Interiors of the property as seen on TikTok What really happened: 1) Told the staff that we were checking in at 2.30 am and we expected the room be cleaned and ready. Room was cleaned but ready was a loose term. Door to the bathroom could not close. We called housekeeping and a super bored tone greeted me. I was shocked. No apology. Just told me bluntly that I had to wait for the engineer to arrive. We were not happy. Engineer told us that there was a nail sticking out and he had to remove it in order for the door to close. This was near 3 am. After some time, nail was finally removed. 2) We could not turn on the water. We had to call the duty manager and the manager explained that it was a common occurrence for guests not knowing how to use. Why was it not changed then? Or why didn’t someone come up with us to teach us if this was going to be a problem? Why was there nothing done? We finally fell asleep at 4 am after the bad start to the stay. 3) Did the duty manager apologise? Yes. Was the hotel sincere and try to make up to us? Or was there any handwritten notes of apology? Nada. Nothing. Zero. Did I expect this from Four Seasons Hotel? Absolutely not. 4) Moral of the story: this is not the hotel for people with high expectations
Stayed 5 nights in Jun 2025

8/10 Good

Eva

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good service by check in staff. Great upgrade to a bigger room with a nice view. Breakfast okay but not brilliant as expected for a Four Seasons.
Stayed 1 night in Jun 2025

10/10 Excellent

Khaled

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Jun 2025

8/10 Good

Wadha

Stayed 3 nights in Jun 2025

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent experience! The best hotel stay ever! Many thanks to Eva for her arrangements. I strongly recommend it to everyone.
Stayed 4 nights in May 2025

10/10 Excellent

Peter

Stayed 4 nights in Apr 2025

10/10 Excellent

Cristian, Paradise Valley

Stayed 3 nights in Apr 2025

10/10 Excellent

Zhixin, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Great services
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Dawn

Stayed 4 nights in May 2025

10/10 Excellent

Freddy, VERNON

Stayed 4 nights in Feb 2025

10/10 Excellent

Faris

Stayed 3 nights in Apr 2025

10/10 Excellent

ahmed

Stayed 1 night in Apr 2025

10/10 Excellent

Basel

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was excellent
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas K, Heshan city

Stayed 2 nights in Mar 2025

10/10 Excellent

ANDRANIK

Stayed 2 nights in Mar 2025