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Aparthotel

Apart - Hotel Casa Serena

Property class: 4

Photo gallery for Apart - Hotel Casa Serena

An indoor swimming pool with a clear blue water surface, surrounded by bamboo plants and seating areas.
Two double beds with yellow and green striped bedspreads, a wooden floor, and a small table with chairs in a room with a blue accent wall.
Three clear glass candle holders with candles on a wooden surface.
A multi-story hotel with a curved entrance, balconies with potted plants, and a clear blue sky.
A hotel lobby with framed artwork on the walls, a reception desk, a sofa, and a large lamp.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Dryer
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$253
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
14 Calle 5-09 Zona 10, Guatemala City, Guatemala
  • Place, Plaza Fontabella Shopping Center
    ‪3 min walk‬
  • Place, Oakland Mall
    ‪8 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪13 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪6 min drive‬

Room options

View all photos for Comfort Suite, 2 Bedrooms, Kitchen

Room

Comfort Suite, 2 Bedrooms, Kitchen

  • Sleeps 3
  • 1 King Bed and 2 Single Beds
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, bedside table, lamp, air conditioning unit, TV, and a bench.

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a desk, an air conditioner, and a view of greenery.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 7 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Comfort Suite, 2 Bedrooms, Kitchen

A bathroom with a glass-enclosed shower, a toilet, and a towel rack.

Comfort Suite, 2 Bedrooms, Kitchen

  • 8 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Single Beds
  • Free wired internet

View all photos for Master Suite

A kitchen with granite countertops, stainless steel appliances, and wooden cabinets.

Master Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free wired internet

View all photos for Grand Suite

A living room with a sofa, two armchairs, a coffee table, and a decorative vase.

Grand Suite

  • Garden view
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Double Beds
  • Free wired internet

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  • Parking included
  • Free Wi-Fi
  • Restaurant
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The price is NZ$259
includes taxes & fees
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About the area

Guatemala City

A family-friendly stay in the heart of Guatemala City awaits you at Apart - Hotel Casa Serena. Within just a 10-minute stroll, you'll find Plaza Fontabella Shopping Center and Avenida La Reforma. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and in-room kitchens. .Each apartment is soundproofed and features Smart televisions with cable channels, along with a dryer, free WiFi and free wired Internet. A kitchen comes equipped with a fridge, a microwave and a stovetop, and 24-hour room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A balcony or patio, a living room and a dining area are also available. .Enjoy the free kids' club, 24-hour gym, kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4-property class Zona 10 aparthotel, attractions include Paseo Cayala and U.S. Embassy in Guatemala.
View more Aparthotels in Guatemala CityOpens in a new window

What's nearby

  • Plaza Fontabella Shopping Center - 3 min walk - 0.3 km
  • Avia Mall - 5 min walk - 0.4 km
  • Gran Centro Los Próceres - 6 min walk - 0.6 km
  • Oakland Mall - 8 min walk - 0.7 km
  • Embassy of Mexico in Guatemala - 13 min walk - 1.1 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Restaurante La Poza - ‬2 min walk
  • ‪Casa Escobar Z10 - ‬1 min walk
  • ‪Hacienda Real - ‬3 min walk
  • ‪12 Onzas - ‬3 min walk

About this property

Apart - Hotel Casa Serena

Apart - Hotel Casa Serena offers its guests a kids' pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. Business amenities include a business centre and a meeting room.

WiFi and wired Internet are free in public spaces. A terrace, a complimentary children's club, and barbecue grills are also featured at the family-friendly Apart - Hotel Casa Serena. You'll have access to the outdoor pool at a partner property. An area shuttle within 5.50 kilometres and an airport shuttle (available on request) are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Guatemala City aparthotel.

  • 30 guestrooms or units
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Dining venue
Apart - Hotel Casa Serena offers 30 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 50-inch Smart televisions come with premium cable channels. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 4:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 5.5 kilometres
  • Car recommended
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • A coffee shop/cafe
  • A restaurant
  • Room service (24 hours)

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 50-inch Smart TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: USD 15 per pet per day
  • Service animals exempt from fees
  • Deposit: USD 15 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Free daily newspapers
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Banquet hall
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 15 per night
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: USD 15 per night
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. The property is professionally cleaned.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Casa Serena Guatemala City
Hotel Casa Serena
Casa Serena Guatemala City
Apart Hotel Casa Serena Guatemala City
Apart Hotel Casa Serena
Apart Casa Serena Guatemala City
Apart Casa Serena
Apart Casa Serena Guatemala C
Apart Casa Serena Aparthotel
Apart - Hotel Casa Serena Aparthotel
Apart - Hotel Casa Serena Guatemala City
Apart - Hotel Casa Serena Aparthotel Guatemala City

Frequently asked questions

What is the cancellation policy at Apart - Hotel Casa Serena?

Apart - Hotel Casa Serena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Apart - Hotel Casa Serena?

As of 11 Oct 2026, prices found for a 1-night stay for 2 adults at Apart - Hotel Casa Serena on 12 Oct 2026 start from NZ$253, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Apart - Hotel Casa Serena?

Yep, Apart - Hotel Casa Serena has a free self car park and free valet parking. Onsite parking is limited.

Does Apart - Hotel Casa Serena have a pool?

Apart - Hotel Casa Serena has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Apart - Hotel Casa Serena?

This property features a 24-hour health club, as well as premium bedding and 24-hour room service.

What makes Apart - Hotel Casa Serena a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Apart - Hotel Casa Serena.

Is Apart - Hotel Casa Serena family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Apart - Hotel Casa Serena is a hit with families.

Is there a free airport shuttle available at Apart - Hotel Casa Serena?

No, but there's an airport shuttle that runs from 7:00 AM - 4:00 PM on request for a fee.

Is there a bar or restaurant at Apart - Hotel Casa Serena?

Yep, you can grab a meal at Apart - Hotel Casa Serena's onsite restaurant.

What time are check-in & check-out at Apart - Hotel Casa Serena?

Check-in begins at 2:00 PM. Check-out time is 1 PM.

Apart - Hotel Casa Serena Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 108 out of 136 reviews
Rating 8 - Good. 22 out of 136 reviews
Rating 6 - Okay. 4 out of 136 reviews
Rating 4 - Poor. 0 out of 136 reviews
Rating 2 - Terrible. 2 out of 136 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, excellent housekeeping customer service, definitely recommend it!!!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Spacious rooms/apartments. Friendly staff.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love this place, I stayed twice and will do it again!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Safe and Central location, and friendly staff. Couch looked a little run down but overall the apartment was clean and convenient.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property, apartment like, well equipped, clean, quiet, close to the airport and many attractions.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice stay.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Very clean, spacious, and felt very safe!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean, safe, spacious, convenient & perfect for what we needed. Not to mention having a refrigerator is a huge bonus when traveling in Guatemala. The only minor down side was how hard the pillow was but overall, it was a great stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The staff were very friendly and cordial. The hotel well kept and clean. The room was big, clean, pretty, all amenities working and with air conditioning. I definitely will book it again in the future.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Clean and great rooms and also all staff .
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
We stayed for 5 days and loved the one bedroom, 1.5 bath apartment. The kitchen was lovely and well equipped for stay-in cooking. The area is very safe and walking distance to museums, the zoo, and the Oakland mall. Lots of good restaurants around. They take good care of the property (clean) and the door men were very nice and helpful.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
I had a wonderful stay at Apart
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect stay, first class accommodations
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
It was a wonderful experience and I love the food and the restaurant in the ocean was amazing
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Always goode service from the staff and comfortable rooms
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
the location was perfect. lovely decor and gardens. pleasant staff. great double room. i am coming back with family!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very spacious rooms and living room area. Great value for the price especially if you want a separate bedroom
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Romantic with great food and beautiful pool
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was amazing
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo excelente
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Everything was perfect. location, comfort, decor, staff snd price. will definitely stay afain
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice, quiet place to stay. Excellent service.
Stayed 9 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
The apartment hotel stay was excellent. I would definitely prefer to come back next time as well. The place is very clean and comfortable, conveniently located close to the airport and several nearby malls. It’s perfectly suited for business travellers and tourists
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really good value. Helpful staff
Stayed 2 nights in Nov 2024