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Apart - Hotel Casa Serena

4.0 star property
Family-friendly aparthotel with free valet parking and 24-hour health club

Photo gallery for Apart - Hotel Casa Serena

Front of property
Full-sized fridge, microwave, oven, stovetop
Birthday party area
Children’s area
Breakfast buffet

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Dryer
  • Barbecue grill
  • Pool
  • Pet-friendly
  • Room service
The current price is NZ$221
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
14 Calle 5-09 Zona 10, Guatemala City, Guatemala
  • Place, Oakland Mall
    ‪8 min walk‬
  • Place, U.S. Embassy in Guatemala
    ‪14 min walk‬
  • Place, La Aurora Zoo
    ‪17 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪4 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 7 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite, 2 Bedrooms, Kitchen

Combined shower/bathtub, free toiletries, hair dryer, towels

Comfort Suite, 2 Bedrooms, Kitchen

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 8 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Master Suite

Master Suite | Private kitchen

Master Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 2 bedrooms
  • Sleeps 4
  • 3 King Beds

View all photos for Grand Suite

1 bedroom, premium bedding, in-room safe, individually decorated

Grand Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 2 bedrooms
  • Sleeps 3
  • 3 King Beds

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About the area

Guatemala City

A family-friendly stay in the heart of Guatemala City awaits you at Apart - Hotel Casa Serena. Within a 20-minute stroll, you'll find popular places like U.S. Embassy in Guatemala and La Aurora Zoo. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and in-room kitchens. .Each apartment is soundproofed and features Smart televisions with cable channels, along with a dryer, free WiFi and free wired Internet. A kitchen comes equipped with a fridge, a microwave and a stovetop, and 24-hour room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A balcony or patio, a living room and a dining area are also available. .Enjoy the free kids' club, 24-hour gym, kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Zona 10 aparthotel, you'll be 8.2 km (5.1 mi) from Paseo Cayala.
View more Aparthotels in Guatemala CityOpens in a new window

What's nearby

  • Oakland Mall - 8 min walk - 0.7 km
  • Embassy of Mexico in Guatemala - 13 min walk - 1.1 km
  • U.S. Embassy in Guatemala - 14 min walk - 1.2 km
  • La Aurora Zoo - 17 min walk - 1.5 km
  • Paseo Cayala - 5 min drive - 3.2 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 15 min drive

Restaurants

  • ‪Restaurante La Poza - ‬2 min walk
  • ‪Hacienda Real - ‬3 min walk
  • ‪Casa Escobar Z10 - ‬1 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Mr Sushi Zona 10 - ‬1 min walk

About this property

Apart - Hotel Casa Serena

Family-friendly aparthotel with free valet parking and 24-hour health club
Apart - Hotel Casa Serena offers its guests a kids' pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. Business amenities include a business centre and a meeting room.

WiFi and wired Internet are free in public spaces. A terrace, a complimentary children's club, and barbecue grills are also featured at the family-friendly Apart - Hotel Casa Serena. You'll have access to the outdoor pool at a partner property. An area shuttle within 5.50 kilometres and an airport shuttle (available on request) are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Guatemala City aparthotel.

  • 30 guestrooms or units
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Dining venue
Apart - Hotel Casa Serena offers 30 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Guatemala City aparthotel provides complimentary wired and wireless Internet access. 50-inch Smart televisions come with premium cable channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

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Breakfast, lunch, dinner served; international cuisine, garden views
Clarion Suites Guatemala City
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  • Parking included
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The price is NZ$224
includes taxes & fees
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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 4:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 5.5 kilometres
  • Car recommended
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • 24-hour room service
  • A coffee shop/cafe
  • A restaurant

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 50-inch Smart TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: USD 15 per pet per day
  • Service animals exempt from fees
  • Deposit: USD 15 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Banquet hall
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per day, plus a deposit of USD 15 per night
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: USD 15 per night
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. The property is professionally cleaned.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Casa Serena Guatemala City
Hotel Casa Serena
Casa Serena Guatemala City
Apart Hotel Casa Serena Guatemala City
Apart Hotel Casa Serena
Apart Casa Serena Guatemala City
Apart Casa Serena
Apart Casa Serena Guatemala C
Apart Casa Serena Aparthotel
Apart - Hotel Casa Serena Aparthotel
Apart - Hotel Casa Serena Guatemala City
Apart - Hotel Casa Serena Aparthotel Guatemala City

Frequently asked questions

What is the cancellation policy at Apart - Hotel Casa Serena?

Apart - Hotel Casa Serena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Apart - Hotel Casa Serena?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Apart - Hotel Casa Serena on 1 Dec 2025 start from NZ$220.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Apart - Hotel Casa Serena?

Yep, Apart - Hotel Casa Serena has a free self car park and free valet parking. Onsite parking is limited.

Does Apart - Hotel Casa Serena have a pool?

Apart - Hotel Casa Serena has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Apart - Hotel Casa Serena?

This property features a 24-hour health club, as well as premium bedding and 24-hour room service.

What makes Apart - Hotel Casa Serena a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Apart - Hotel Casa Serena.

Is Apart - Hotel Casa Serena family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Apart - Hotel Casa Serena is a hit with families.

Is there a free airport shuttle available at Apart - Hotel Casa Serena?

No, but there's an airport shuttle that runs from 7:00 AM - 4:00 PM on request for a fee.

Is there a bar or restaurant at Apart - Hotel Casa Serena?

Yep, you can grab a meal at Apart - Hotel Casa Serena's onsite restaurant.

What time are check-in & check-out at Apart - Hotel Casa Serena?

Check-in begins at 2:00 PM. Check-out time is 1 PM.

Apart - Hotel Casa Serena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 89 reviews
Rating 8 - Good. 18 out of 89 reviews
Rating 6 - Okay. 3 out of 89 reviews
Rating 4 - Poor. 0 out of 89 reviews
Rating 2 - Terrible. 1 out of 89 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maritza

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, room comfort
Clean and great rooms and also all staff .
Stayed 1 night in Jun 2025

10/10 Excellent

Kip

Liked: Cleanliness, room comfort

Spacious and clean

I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.
Stayed 3 nights in Feb 2025

10/10 Excellent

MARLON

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

reynaldo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

reynaldo

Liked: Cleanliness, property conditions & facilities
Always goode service from the staff and comfortable rooms
Stayed 1 night in Jan 2025

8/10 Good

ashoka

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good value. Helpful staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Nice, quiet place to stay. Excellent service.
Stayed 9 nights in Nov 2024

6/10 Okay

Alexa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
The best
Stayed 1 night in Apr 2024

2/10 Terrible

Candice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Apr 2024

10/10 Excellent

Julissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dimas

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!
Stayed 2 nights in Feb 2024

6/10 Okay

Nelida

Stayed 1 night in Dec 2023

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Romantic with great food and beautiful pool
Stayed 1 night in Oct 2023

10/10 Excellent

Magaly

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Nelida

Stayed 4 nights in Oct 2022

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2022

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.
Stayed 1 night in Sep 2022

8/10 Good

Nelida

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.
Stayed 2 nights in Jul 2022