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Hotel Casa Veranda

3.5 star property
Hotel with a restaurant, steps from Avenida La Reforma

Photo gallery for Hotel Casa Veranda

Breakfast, lunch, dinner served; international cuisine
Exterior
Master Suite, 2 Double Beds
Balcony view
Junior Suites, 2 Double Beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪8 min walk‬
  • Place, Oakland Mall
    ‪13 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬

Room options

View all photos for Junior Suites, 2 Double Beds

Junior Suites, 2 Double Beds

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite 1 King Bed

Master Suite 1 King Bed

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Blackout curtains
  • City view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite, 2 Double Beds

Master Suite, 2 Double Beds

Master Suite, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Blackout curtains
  • City view
  • 80 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

About the area

Guatemala City

Hotel Casa Veranda puts you in the heart of Guatemala City, within just a 10-minute stroll of Avenida La Reforma and Embassy of Mexico in Guatemala. Highlights at this hotel include a restaurant, and in-room kitchenettes and free WiFi. .A pampering day can include hot stone massages and sports massages along with facials and mani/pedis. The restaurant, La Pergola, serves international cuisine and is open for breakfast, lunch and dinner. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also limited parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3.5-property class Zona 10 hotel include Oakland Mall and La Aurora Zoo.

What's nearby

  • Avenida La Reforma - 1 min walk - 0.1 km
  • Plaza Fontabella Shopping Center - 5 min walk - 0.4 km
  • Embassy of Mexico in Guatemala - 8 min walk - 0.7 km
  • Oakland Mall - 13 min walk - 1.1 km
  • La Aurora Zoo - 14 min walk - 1.2 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 5 min drive

Restaurants

  • ‪San Martín - ‬2 min walk
  • ‪Zielo - ‬2 min walk
  • ‪TGI Fridays - ‬2 min walk
  • ‪Cheers Sport Bar - ‬2 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Hotel Casa Veranda

Hotel with a restaurant, steps from Avenida La Reforma
Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the business-friendly Hotel Casa Veranda.

This 3.5-star Guatemala City hotel is smoke free.

  • 86 guestrooms or units
  • 12 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • 1 conference room
  • Dining venue
Hotel Casa Veranda offers 86 air-conditioned accommodations with a safe and free newspapers. Televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchenettes with microwaves, kitchenware and utensils and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a bath and hairdryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, sports massages, facials and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 55 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 54
  • Only dogs are allowed
  • Maximum 1 (weight limit: 15 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay) plus a one-off USD54 cleaning fee
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Frequently asked questions

What is the cancellation policy at Hotel Casa Veranda?

Hotel Casa Veranda offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Casa Veranda?

Onsite parking is limited.

Is there a spa on site at Hotel Casa Veranda?

There's no onsite spa, but this property does offer services like facials as well as sports massages.

Does Hotel Casa Veranda serve breakfast?

You bet, buffet brekkie is on offer daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Casa Veranda?

No, but there's an airport shuttle that runs from 4:00 AM - midnight on request for a fee.

Is there a bar or restaurant at Hotel Casa Veranda?

Yep, you can grab a meal at Hotel Casa Veranda's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hotel Casa Veranda?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Casa Veranda?

Dogs are welcome at Hotel Casa Veranda, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 7 kg per pet.

Hotel Casa Veranda Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1000 reviews
Rating 8 - Good. 201 out of 1000 reviews
Rating 6 - Okay. 88 out of 1000 reviews
Rating 4 - Poor. 30 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Angelica

Stayed 1 night in Oct 2025

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Love the charm and decor of this hotel, as well as the staff. The rooms need some attention and modernization. The floors need attention and the drainage in the tub/shower is really bad. The water filled up a quarter of the tub by the time you finished the shower, the water pressure is good though. The room was nice and spacious. It was nice to have the kitchen, but there are no utensils to use (plates, forks, spoons, knives, napkins and a kitchen drying towel). You can request items, but the housekeeping staff would take it away and you would have to ask again. Mattresses and pillows on the beds need to be replaced as well. If you advertise a queen bed, it shouldn't be double. There is no cable box for the televisions, so only Spanish channels and language are available with no option to change to English for travelers. You can sign in to streaming channels though, so that was good. Some upgrades in the room would greatly help to match the charm and beauty you see in the lobby and ground floor. It you like to gamble; you can enter the casino directly from the hotel.
Stayed 5 nights in Oct 2025

8/10 Good

Patricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok for the price and compared to other hotels in the area. The rooms are spacious. I stayed at this hotel some years ago and the quality of breakfast used to be better.
Stayed 2 nights in Oct 2025

8/10 Good

Sisay, Mukilteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t speak Spanish very well a simple request like getting coffee or a bottle of water will be very difficult .
Stayed 1 night in Oct 2025

10/10 Excellent

Hernán

Stayed 4 nights in Oct 2025

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, amenities
Room size, staff was great
Stayed 1 night in Oct 2025

10/10 Excellent

Edy A

Stayed 1 night in Oct 2025

10/10 Excellent

Arcelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Stay

The Hotel and Rooms were Clean. Hotel is a little Dated but it’s very comfortable. Close to Restaurants and shopping malls.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elsia, Staten Island

Liked: Cleanliness
Excellent svc
Stayed 1 night in Oct 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Lesbia, Monroe

Stayed 1 night in Oct 2025

4/10 Poor

Joel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Balcony has nice views
Stayed 1 night in Oct 2025

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I not say everything was clean? Customer service was excellent food for the breakfast buffet was amazing. Every detail as expectation was phenomenal. I would definitely recommend this place and we’ll go this place every time I go to Guatemala thank you staff
Stayed 1 night in Oct 2025

10/10 Excellent

Sonia

Stayed 3 nights in Oct 2025

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean but, the bed and pillows were horrible. The staff was very nice and friendly, the buffet really good.
Stayed 3 nights in Oct 2025

10/10 Excellent

Scott

Stayed 1 night in Oct 2025

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, large rooms, food at restaurant was tasty, staff are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Carolina

Stayed 5 nights in Sep 2025

6/10 Okay

Larry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
There were shops nearby for shopping and places to dine. The room had a nice view and a balcony, but it was too small to sit on.
Stayed 2 nights in Sep 2025

10/10 Excellent

Margia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Meilin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Tajmeil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the mall and also restaurant the staff was very nice and helpful room was also big i would definitely stay here again
Stayed 3 nights in Sep 2025