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Gran Melia Palacio de Isora

Luxury resort on the beach, with 3 outdoor pools

Where to?

Dates

February 2026

March 2026

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

9 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All-inclusive
Spa
Pet-friendly
Free Wi-Fi

includes taxes & fees

3 Mar - 4 Mar

Explore the area

Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

Place, Tenerife Beaches
‪7 min walk‬
Place, Alcala Beach
‪7 min walk‬
Place, Playa de Punta Blanca
‪15 min walk‬
Airport, Tenerife (TFS-Tenerife South)
‪37 min drive‬

Room options

Deluxe Room (Front Sea View)

Excellent

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Separate bath and shower

Bidet

Ocean view
59 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2+1)

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Sofa bed - single

Separate bath and shower

54 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Suite (2+1)

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

78 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Deluxe Room Partial Sea View (2+1)

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Sofa bed - single

Separate bath and shower

Partial ocean view
54 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Suite

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

78 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite (2+2)

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

78 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Family Room (2+2)

Highlights

Furnished balcony or patio

Air conditioning

Fridge

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Separate bath and shower

54 sq m
Sleeps 4
1 King Bed, 1 Single Sofa Bed and 1 Single Bed OR 2 Large Single Beds, 1 Single Sofa Bed and 1 Single Bed

Deluxe Room

Exceptional

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Separate bath and shower

Bidet

54 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Deluxe Room, Partial Ocean View

Wonderful

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Separate bath and shower

Bidet

Partial ocean view
54 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

Partial ocean view
79 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Red Level Master Suite 2 Bedrooms Resort View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

132 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Single Beds

Deluxe Family Room

Highlights

Furnished balcony or patio

Air conditioning

Fridge

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Separate bath and shower

54 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Deluxe Room (Front Sea View 2+1)

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Blackout curtains

Sofa bed - single

Separate bath and shower

Ocean view
59 sq m
Sleeps 3
1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

Red Level Master Suite 2 Bedrooms Ocean View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

Partial ocean view
132 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Single Beds

Red Level Suite Ocean View (2+2)

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

Partial ocean view
78 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Red Level, Suite, Resort View

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Club Lounge

Fridge

Dining table

78 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Two Bedroom Master Suite

Exceptional

Highlights

Furnished balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Fridge

Dining table

Flat-screen TV

132 sq m
2 bedrooms
Sleeps 6
1 King Bed, 2 Large Single Beds and 1 Double Sofa Bed

About the area

Guia de Isora

A luxury stay in Guia de Isora awaits you at Gran Melia Palacio de Isora. You'll be 0.6 km (0.4 mi) from Alcala Beach and 6.7 km (4.1 mi) from Los Gigantes Marina. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa by Clarins can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The buffet restaurant, Pangea Food Market, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a Turkish bath/hammam. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 5-property class Guia de Isora resort, you'll be 6.8 km (4.2 mi) from Los Gigantes Beach.

View more Resorts in Guia de Isora

What's nearby

Tenerife Beaches - 7 min walk - 0.6 km
Alcala Beach - 7 min walk - 0.6 km
Playa La Jaquita - 7 min walk - 0.6 km
Playa de Punta Blanca - 15 min walk - 1.3 km
Playa de los Tarajales - 5 min drive - 1.9 km

Getting around

Tenerife (TFS-Tenerife South) - 27 min drive

Restaurants

‪Tamara Lobby Bar - ‬4 min drive
‪Agave - ‬6 min walk
‪Areia Beach Bar - ‬8 min walk
‪La Divina - ‬10 min walk
‪Isora Pool Bar - ‬4 min drive

About this property

Gran Melia Palacio de Isora

Luxury resort on the beach, with 3 outdoor pools

Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Gran Melia Palacio de Isora, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This Mediterranean resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. For a fee, parking is available.

This 5-star Guia de Isora resort is smoke free.

604 guestrooms or units

5 levels

4 buildings

9 dining venues

2 bars by the pool

5 bars or lounges

12917 sq ft of conference space

1200 sq. m of conference space

Built in 2008

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Coffee shop

Gran Melia Palacio de Isora offers 604 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. This Guia de Isora resort provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Couples treatment room(s), sauna, hot tub, Turkish bath/hammam

Pool
Spa pool
Breakfast included
Spa

includes taxes & fees

3 Feb - 4 Feb

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Parking on site (EUR 10 per night)
Limited on-site self parking

Food and drink

Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 10 for children
2 poolside bars
5 bars/lounges
9 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Agave
L´Olio Trattoria & Pizza
Nami Asian Bistro
Oasis Mediterranean
Pangea Food Market

Things to do

2 outdoor tennis courts
24-hour gym
3 outdoor padel courts
3 outdoor pools
Arcade/game room
Archery
Children's pool
Fitness classes
Free children's club
Full-service spa
Pilates classes
Segway rentals/tours
Shopping
Splash pad
Tennis lessons
Volleyball
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Snack bar/deli
Splash pad
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

12,917 square feet of conference space
15 meeting rooms
Business centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the boardwalk/promenade
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

12 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (130 centimetre wide door)
Tile flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant

4 buildings
5 floors
Ballroom
Banquet hall
Built in 2008
Lifeguards
Mediterranean architecture
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

32-inch flat-screen TV with cable/satellite channels

Food and drink

Limited room service
Minibar

Air conditioning
Iron/ironing board on request
Laptop-compatible safe
Phone
Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets: EUR 80 per pet, per day
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 10 for children
Self-parking fee: EUR 10 per night
Pet fee: EUR 80 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

This property uses a grey water recycling system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property uses a grey water recycling system.

We should mention

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gran Melia Palacio

Gran Melia Palacio Hotel

Gran Melia Palacio Hotel Isora

Gran Melia Palacio Isora

Gran Melia Guia De Isora

Gran Melia Palacio De Isora Hotel Alcala

Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife

Palacio De Isora Gran Melia

Gran Meliá Palacio Isora Hotel Guia de Isora

Gran Meliá Palacio Isora Hotel

Gran Meliá Palacio Isora Guia de Isora

Gran Meliá Palacio Isora

RedLevel At Gran Melia Palacio De Isora Guia Tenerife

Gran Melia Palacio de Isora

Gran Meliá Palacio Isora Resort Guia de Isora

Gran Meliá Palacio Isora Resort

Gran Meliá Palacio de Isora

Gran Melia Palacio de Isora Resort

Gran Melia Palacio de Isora Guia de Isora

Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

What is the cancellation policy at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Melia Palacio de Isora?

As of 1 Feb 2026, prices found for a 1-night stay for 2 adults at Gran Melia Palacio de Isora on 3 Mar 2026 start from NZ$553.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Melia Palacio de Isora?

Yep, Gran Melia Palacio de Isora has a self car park for EUR 10 per night. A self car park is also available, for a fee.

Are there any beaches close to Gran Melia Palacio de Isora?

Yep, Gran Melia Palacio de Isora is a short 6-minute walk from Tenerife Beaches. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find boat tours.

Is there a spa on site at Gran Melia Palacio de Isora?

Yep, Spa by Clarins is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Gran Melia Palacio de Isora have a pool?

Gran Melia Palacio de Isora has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Gran Melia Palacio de Isora have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora features 2 poolside bars, 3 outdoor pools and a full-service spa.

What makes Gran Melia Palacio de Isora a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Gran Melia Palacio de Isora.

Does Gran Melia Palacio de Isora serve breakfast?

Yep, buffet breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Gran Melia Palacio de Isora?

No, Gran Melia Palacio de Isora does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Melia Palacio de Isora?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Gran Melia Palacio de Isora?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Melia Palacio de Isora?

Dogs are welcome at Gran Melia Palacio de Isora, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Gran Melia Palacio de Isora Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8/10 Good

Terence George, Milton Keynes

Travelled with partner

29 Oct 2025

Liked: Cleanliness, amenities, property conditions & facilities

Well run facilities across the whole site

Stayed 4 nights in Oct 2025

2/10 Terrible

Gauri

Travelled with family

5 Oct 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutwly terrible

Stayed 3 nights in Oct 2025

2/10 Terrible

Gauri

Travelled with family

5 Oct 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The service was just terrible. The check in took me about 30minites. The staff were just horrible. Food is horrible and very expensive. I would mever rate this as a 5 star and would not recommemd this place at all

Stayed 4 nights in Oct 2025

6/10 Okay

Sunny

2 Aug 2025

Stayed 6 nights in Jul 2025

6/10 Okay

Rebecca

30 May 2025

Liked: Amenities

Stayed 1 night in May 2025

10/10 Excellent

Rachel

Travelled with partner

5 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

Stayed 5 nights in Jan 2025

6/10 Okay

Martha

29 Jan 2025

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.

Stayed 5 nights in Jan 2025

10/10 Excellent

jayne

21 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me

Stayed 7 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family

19 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Travelled with family and small children

20 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.

Stayed 5 nights in Dec 2024

4/10 Poor

LAURA

Travelled with family and small children

4 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.

Stayed 3 nights in Dec 2024

8/10 Good

Mark

26 Nov 2024

Stayed 7 nights in Oct 2024

8/10 Good

Mariko

12 Oct 2024

Liked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

Francesco

Travelled with partner

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

Stayed 2 nights in Oct 2024

8/10 Good

Chelsea Fagan

Travelled with partner

1 Oct 2024

Liked: Property conditions & facilities

Disliked: Staff & service

Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.

Stayed 6 nights in Sep 2024

10/10 Excellent

Shabana

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

really nice and peaceful place

Stayed 2 nights in Jun 2024

10/10 Excellent

Ariel

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very friendly staff. Pools are amazing. Breakfast was great

Stayed 9 nights in Aug 2024

6/10 Okay

Everaud

Travelled with family, Travelled with partner

2 Sept 2024

Disliked: Staff & service, property conditions & facilities

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).

Stayed 7 nights in Aug 2024

10/10 Excellent

Jacob

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

idk

Stayed 4 nights in Aug 2024

10/10 Excellent

Paola, Riverside

Travelled with partner

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Divya

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

8/10 Good

Wendy

Travelled with group

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely break

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.

Stayed 5 nights in May 2024

10/10 Excellent

Anna

Travelled with partner

22 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved this hotel, the pool is beautiful and just the prefect place to relax.

Stayed 3 nights in May 2024

8/10 Good

Jayesh

Travelled with family

21 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in May 2024

10/10 Excellent

John

11 May 2024

Stayed 5 nights in May 2024

Gran Melia Palacio de Isora

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