Independent - accommodation in Guildford

The hotel is nicely fitted out and our room was comfortable. We chose to book and pay for a parking bay specifically because EV charging was advertised as available. There were several EV charging bays, however unfortunately all of the chargers were out of order during our stay. We raised this with reception when we arrived but received a fairly dismissive “sorry, nothing we can do” type of response, which was disappointing given the charging facilities had influenced our decision to book parking. We mentioned it again at checkout and, to their credit, the parking fee was refunded. Overall a comfortable stay, but the EV charging situation and initial response from reception could have been handled better.

Great location - friendly helpful staff and always our ‘go to’ stay over in the city.

We had the best night staying at the Esplanade. The room was spacious and the beds super comfy. A pleasant surprise to receive a bottle of sparkling for my birthday in the room on arrival. Breakfast was delicious and plentiful. Staff were very accommodating and polite. The night at the bar was super busy due to Dockers playing in the second semifinal, the staff worked very efficiently and politely trying to serve everyone. All areas of the hotel appeared clean. Lovely stay, would come back.