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Novotel Guwahati GS Road Hotel

Property class: 4.5

Photo gallery for Novotel Guwahati GS Road Hotel

A modern restaurant with a bar area, seating with round tables and chairs, and a patterned floor.
A modern hotel lobby with a reception desk, seating area, and decorative lighting.
A modern dining room with a long table, grey upholstered chairs, and a black marble floor.
A modern bar area with a circular chandelier, a bartender, and a view of greenery through large windows.
An indoor seating area with wicker chairs and tables, a reception desk, and a view into the restaurant area.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$224
includes taxes & fees
19 Aug - 20 Aug

Explore the area

View map
Downtown, Dispur, G S Road, Guwahati, Assam, 781006
  • Place, Aurus Mall
    ‪5 min walk‬
  • Place, Guwahati Tea Auction Centre
    ‪16 min walk‬
  • Place, GNRC Hospital Six-Mile Branch
    ‪19 min walk‬

Room options

View all photos for Superior Suite, 1 Double Bed with Sofa bed

A modern hotel room with a large bed, a separate bathroom with a glass shower enclosure, a wooden headboard, and a bedside table with a lamp.

Superior Suite, 1 Double Bed with Sofa bed

  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a TV, a bathroom, and a shower.

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room, 2 Single Beds

A modern bathroom with a sink, mirror, and shower.

Executive Twin Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a view of the city.

Superior Room, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a mirror, and a shower area.

Superior Twin Room, 2 Single Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 Double Bed with Sofa bed, City View

A hotel room with a large bed, a TV, a nightstand, a lamp, a window with a city view, and a patterned headboard.

Executive Suite, 1 Double Bed with Sofa bed, City View

  • City view
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, City View (Complimentary Cocktail Hours)

A hotel room with a bed, bedside table, TV, and a desk with a chair.

Executive Room, 1 King Bed, City View (Complimentary Cocktail Hours)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds, City View (Complimentary Cocktail Hours)

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a city view.

Executive Room, 2 Single Beds, City View (Complimentary Cocktail Hours)

  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, City View

A hotel room with two beds, a desk, a mirror, and a shower area.

Superior Room, 2 Single Beds, City View

  • City view
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, City View

A modern hotel room with a large bed, a desk, and a view of the city.

Superior Room, 1 Double Bed, City View

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Guwahati

A luxury stay in the heart of Guwahati awaits you at Novotel Guwahati GS Road Hotel. You'll be 1.2 km (0.8 mi) from Guwahati Tea Auction Centre and 6.5 km (4 mi) from Nehru Stadium. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include Swedish massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, The Square, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Malt is the hotel's own bar. 6000 square feet (557 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Guwahati hotel include Pan Bazaar and Nehru Park.

What's nearby

  • Aurus Mall - 5 min walk - 0.5 km
  • Guwahati Tea Auction Centre - 16 min walk - 1.4 km
  • GNRC Hospital Six-Mile Branch - 19 min walk - 1.7 km
  • Assam Legislative Assembly - 20 min walk - 1.7 km
  • Rahman Hospitals Pvt. Ltd - 6 min drive - 1.8 km

Getting around

  • Thakurkuchi Station - 21 min drive
  • Guwahati (GAU-Lokpriya Gopinath Bordoloi Intl.) - 56 min drive

Restaurants

  • ‪1800 Downtown - ‬1 min walk
  • ‪Rajdhani Masjid - ‬20 min walk
  • ‪South Coast Restaurant - ‬2 min drive
  • ‪Mising Kitchen - ‬3 min drive
  • ‪Cafe Hendrix - ‬3 min walk

About this property

Novotel Guwahati GS Road Hotel

Novotel Guwahati GS Road Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 5 meeting rooms are available. Event space at this hotel measures 6000 square feet (557 square metres) and includes a conference centre. A terrace, a vending machine, and tour/ticket assistance are also featured at the luxury Novotel Guwahati GS Road Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 4.5-star Guwahati hotel is smoke free.

  • 118 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 6000 sq ft of conference space
  • 557 sq. m of conference space
  • Built in 2017
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Novotel Guwahati GS Road Hotel offers 118 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: INR 749 for adults and INR 399 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Bristo
  • Malt
  • The Square

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool

Family friendly

  • High chair
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (6,000 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • Lift

More

  • 9 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 2017
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Guwahati GS Road Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 749 for adults and from INR 399 for children
  • Airport shuttle fee: INR 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: INR 2500 (one-way)
  • Rollaway bed fee: INR 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Guwahati GS Road Opening May 2017 Hotel
Novotel GS Road Opening May 2017 Hotel
Novotel Guwahati GS Road Opening May 2017
Novotel GS Road Opening May 2017
Novotel Guwahati GS Road Hotel
Novotel GS Road Hotel
Novotel GS Road
Novotel Guwahati GS Road (Opening May 2017)
Novotel Guwahati Gs Road
Novotel Guwahati GS Road Hotel Hotel
Novotel Guwahati GS Road Hotel Guwahati
Novotel Guwahati GS Road Hotel Hotel Guwahati

Frequently asked questions

What is the cancellation policy at Novotel Guwahati GS Road Hotel?

Novotel Guwahati GS Road Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Guwahati GS Road Hotel?

As of 16 Aug 2026, prices found for a 1-night stay for 2 adults at Novotel Guwahati GS Road Hotel on 19 Aug 2026 start from NZ$224, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Guwahati GS Road Hotel?

Yep, Novotel Guwahati GS Road Hotel has a free self car park and free valet parking.

Is there a spa on site at Novotel Guwahati GS Road Hotel?

Yep, there is an onsite spa at Novotel Guwahati GS Road Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Novotel Guwahati GS Road Hotel have a pool?

Novotel Guwahati GS Road Hotel has an outdoor pool.

What luxury perks are available at Novotel Guwahati GS Road Hotel?

Novotel Guwahati GS Road Hotel features a full-service spa, a 24-hour health club and an outdoor pool.

Is Novotel Guwahati GS Road Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Novotel Guwahati GS Road Hotel is a hit with families.

Does Novotel Guwahati GS Road Hotel serve breakfast?

Yeah, buffet breakfast is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Novotel Guwahati GS Road Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Guwahati GS Road Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Guwahati GS Road Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Novotel Guwahati GS Road Hotel?

No, pets and service animals are not allowed.

Novotel Guwahati GS Road Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 34 out of 79 reviews
Rating 8 - Good. 25 out of 79 reviews
Rating 6 - Okay. 10 out of 79 reviews
Rating 4 - Poor. 6 out of 79 reviews
Rating 2 - Terrible. 4 out of 79 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was most welcoming and made my stay pleasurable
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

HP

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Estela

Disliked: Amenities
It was average. Not the best stay.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Anil

Liked: Amenities
Hassle free check in Clean roooms Good food
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

AMIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services of the staff were quite good.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Guwahati

Very well-maintained property with very friendly and helpful staff. Highly recommended.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights. Enjoyed every bit of it. Stellar service from Ranoj (Front Desk) and Shruti (Housekeeping).
Stayed 2 nights in Feb 2023
Verified review

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, amenities
Hotel was okay, the restaurant and lobby were very hot. Not a place you would like to be around for a long's periods of time. They need to fix their A/C immediately.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Raveeshu Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice value for money

Closely located to most offices/corporates... on main road in Guwahati. nice staff, rooms are very good. value for money.
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

Yashu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Western style property and management services
Stayed 2 nights in Nov 2023
Verified review

4/10 Poor

KAPIL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Worst hotel in Guwahati

Hopeless service and staff with Hopeless terms and conditions. I wouls say go for Vivanta if possible but not Novotel
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Abhilash

Liked: Cleanliness, staff & service, property conditions & facilities
Kanishka, the night duty manager was great in assisting us with a smooth checkout. He even assisted when the room device were slow and introduced us to Dinku in the travel desk to take us to kamakhya temple as we didn’t know much coming from London. Dinku made sure of taking care of us during our journey to kamakhya and airport while going back to London. Absolutely brilliant set of people who made us love the experience. We’ll come back again and refer our friends too!
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in took for hours. Rooms were not ready. We came in at 2 had lunch and even at 3.15, were told rooms were getting ready. After this hiccup- it was hunky dory- all smooth.
Stayed 1 night in Dec 2022
Verified review

8/10 Good

vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Rakesh

Disliked: Staff & service, room comfort

Most disappointing experience

Extremely disappointing. Nothing was good from courteousness, hospitality, food, service. The wood work also in shabby condition. Had to check out and move to another Hotel after 2 days
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

UTPAL

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in same hotel 2 years again at that time hotel was kept clean and staff were very well trained . This time I am really disappointed because property is not well kept , bathroom grout are having black mold , hallway smells , room floors have stains , room carpet have dust , Ac vent is fill with dust . I also did SPA this time and it was very bad experience as well ! once again untrained staff, not keeping up with the standard , floor of spa is peeling off ...
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Verified traveller

Liked: Room comfort

Dissapointed

For the price of this hotel things should have been better. We stayed for 2 nights and were never able to get more than one English language channel on the television. The "engineer" came to our room twice and spoke to someone on his phone, asking us specifically what channels we wanted, one by one, and still we only got BBC World News.... eventually. International hotels in this price range always include a basic English language package to include plenty of news and entertainment. Overall, the quality and standard of this hotel has gone down in the last several years. The Taj Vivanta is almost the same price so we will be staying there on our next visit.
Stayed 2 nights in Mar 2022
Verified review

8/10 Good

Prashanth

Liked: Cleanliness, staff & service
Disliked: Amenities
The restaurant staff is excellent and they made the stay really comfortable. But here are a few problems: I am not sure about the phone numbers of Novotel, Guwahati because people rarely answer it. Especially before traveling to Guwahati, I called the hotel to check on taxi services, and the lasy who answered said a singer had passed away and therefore they don't have taxi services. When I asked, how much would it cost to get there from the airport, she said she will transfer to a senior, and the phone got cut. After which I made innumerable calls, and NO ONE answered. I think it's basic that people answer the phone and give the required information to the people who are coming from other places to Guwahati. The second problem was that after changing two rooms, the air conditioner did not work. There was no cooling and of course no other source of ventilation. The hotel needs to fix it. Baaring this, the restaurant staff was very considerate and helpful. I wouldn't say the same about the reception staff, their interaction is not one of care or concern.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

moyukh

Liked: Cleanliness, property conditions & facilities, room comfort

"Exceptional Experience at Novotel Guwahati

I recently had the pleasure of staying at the Novotel Guwahati, and I can't express enough how exceptional my experience was. From the moment I stepped through the doors, I was met with a combination of outstanding factors that made my stay truly memorable. First and foremost, the food at Novotel Guwahati is nothing short of remarkable. The culinary offerings exceeded my expectations in every way. From a delectable breakfast spread to the mouthwatering dishes at their restaurant, every meal was a delight for the taste buds. The variety of options, quality of ingredients, and the skills of the chefs were truly impressive. It's a food lover's paradise. The hotel's location is also a significant advantage. Situated in a prime area of Guwahati, it provides easy access to key attractions and business centers. Whether you're here for business or leisure, the convenience of exploring the city and experiencing its culture is unparalleled. What truly sets Novotel Guwahati apart, though, is its excellent customer service. The staff goes above and beyond to ensure every guest feels valued and pampered. Their professionalism, friendliness, and readiness to assist with any request is remarkable. From check-in to check-out, I felt like a valued guest, and that made my stay truly enjoyable. In summary, Novotel Guwahati is a gem among hotels. The great food, excellent location, and outstanding customer service make it a top-notch choice for anyone visiting Guwahati.
Stayed 2 nights in Oct 2023
Verified review

2/10 Terrible

Arnab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay at a 5- star

My stay at Novotel Guwahati GS Road fell far short of the 5-star standard, with persistent hygiene and maintenance issues that made the experience deeply disappointing. From the moment I arrived, the front lobby carpet was visibly dirty, setting a concerning tone. The reception desk was covered in stains and scratches, hardly befitting a premium hotel. In my initial room, the linens were dirty and stained, and the countertops were similarly marked. After raising the issue, the staff moved me to a different room, which was better overall, but the linens remained a problem—multiple sheets had visible stains despite appearing washed, pointing to a serious lapse in housekeeping. Additionally, the bathroom door in the new room didn’t lock, compromising privacy and adding to the frustration. Resolving these issues took significant time and effort, and we eventually settled for what was provided, but the experience was far from acceptable. The glowing online reviews seem disconnected from reality, raising doubts about their authenticity. This hotel lacks the basic cleanliness and maintenance expected of a 5-star property. I urge future guests to inspect their rooms thoroughly and caution against expecting the luxury promised by the rating. Management must address these issues urgently.
Dirty Countertops
Hair all over
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Laxmidhara

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Lalremruata

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Shinya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

中心の通り沿いのビジネス向きホテル

全体的にはいい滞在だった。もっともよかったのは朝食のスクランブルエッグ。絶妙の具合でインドで食べた朝食の卵料理でベストだった。部屋は広くて清潔。ベッドの寝心地も上々。 一方で細かい点で不満が少々。部屋のエアコンの調整が効かなかった。ファンスピードを弱にしても強いまま。止めるしかない。チェックインは割と時間がかかった。このクラスのホテルの平均以下の遅さ。エレベーターのボタンの反応の悪さも気になった。
Stayed 1 night in Apr 2024