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Novotel Ha Long Bay,

4.0 star property
Bayside hotel with bars/lounges and fitness centre

Photo gallery for Novotel Ha Long Bay,

Exterior
Executive Room, 1 King Bed
Breakfast, lunch, dinner served; pool views
Front of property – evening/night
Ballroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Room service
  • Parking included
The current price is NZ$66
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
160 Ha Long Street, Bai Chay Ward, Ha Long, Quang Ninh, 200000
  • Place, Bai Chay Beach
    ‪8 min walk‬
  • Place, Dragon Park
    ‪13 min walk‬
  • Place, Ha Long International Cruise Port
    ‪3 min drive‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪38 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Private bathroom
Balcony
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Sofa bed
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Single Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Private bathroom
Balcony
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Sofa bed
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Single Beds, Bathtub

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Single Beds, Bathtub

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Private bathroom
Balcony
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Sofa bed
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Private bathroom
Balcony
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Sofa bed
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Bay View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds, Bay View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Bathtub, Bay View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Bathtub, Bay View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Day bed
Private bathroom
Balcony
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Day bed
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
Private bathroom
Hairdryer
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Sofa bed
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed
Memory foam bed
Balcony
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Memory foam mattress
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

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About the area

Ha Long

At Novotel Ha Long Bay, you'll be within just a 15-minute stroll of Bai Chay Beach and Dragon Park. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, Square restaurant, is open for breakfast, lunch and dinner. Lobby Lounge Bar is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym, kids' swimming pool and pool loungers. 4090 square feet (380 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Bai Chay hotel include Typhoon Water Park and Ha Long International Cruise Port.

What's nearby

  • Bai Chay Beach - 8 min walk - 0.7 km
  • Dragon Park - 13 min walk - 1.1 km
  • Ha Long International Cruise Port - 3 min drive - 2.2 km
  • Ha Long Night Market - 4 min drive - 3.3 km
  • Halong Bay Marina - 6 min drive - 5.5 km

Getting around

  • Ga Ha Long Station - 14 min drive
  • Haiphong (HPH-Cat Bi) - 54 min drive

Restaurants

  • ‪Mường Thanh Quảng Ninh - ‬12 min walk
  • ‪Valley Beach Club - ‬11 min walk
  • ‪Cong Ca Phe - ‬6 min walk
  • ‪Nhà Hàng Vạn Tuế - ‬9 min walk
  • ‪Hong Kong Restaurant - ‬4 min walk

About this property

Novotel Ha Long Bay,

Bayside hotel with bars/lounges and fitness centre
Novotel Ha Long Bay, offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 7 meeting rooms are available. Event space at this hotel measures 4090 square feet (380 square metres) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Novotel Ha Long Bay,. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Ha Long hotel.

  • 1 building
  • 225 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • 4090 sq ft of conference space
  • 380 sq. m of conference space
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Dining venue
Novotel Ha Long Bay, offers 225 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: VND 425,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge Bar
  • Poolside bar
  • Square restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,090 square feet of conference space
  • 7 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Ha Long Bay,

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 800000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 425000 per person
  • Airport shuttle fee: VND 1190000 per vehicle (one-way)
  • Rollaway bed fee: VND 800000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ha Long Bay Novotel
Novotel Ha Long Bay
Novotel Hotel Ha Long Bay
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Novotel Ha Long Bay Hotel
Novotel Ha Hotel
Novotel Ha
Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay Ha Long
Ha Long Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay
Novotel Ha Long Bay Ha Long
Novotel Hotel
Novotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Ha Long
Novotel Ha Long Bay Hotel Ha Long

Frequently asked questions

What is the cancellation policy at Novotel Ha Long Bay,?

Novotel Ha Long Bay, offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Ha Long Bay,?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Novotel Ha Long Bay, on 22 Nov 2025 start from NZ$65.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Ha Long Bay,?

Yep, Novotel Ha Long Bay, has a free self car park.

Are there any beaches close to Novotel Ha Long Bay,?

Yep, Novotel Ha Long Bay, is a short 9-minute walk from Bai Chay Beach. Fun beach activities include kayaking. You can also find boat tours.

Does Novotel Ha Long Bay, have a pool?

Novotel Ha Long Bay, has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

Does Novotel Ha Long Bay, have a waterslide?

No, there is no waterslide at Novotel Ha Long Bay,, but Typhoon Water Park is a short 14-minute walk away.

What makes Novotel Ha Long Bay, a romantic place to stay?

Ocean-view dining and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Novotel Ha Long Bay,.

Is Novotel Ha Long Bay, family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Novotel Ha Long Bay, is a hit with families.

Does Novotel Ha Long Bay, serve breakfast?

Yep, buffet brekkie is offered daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Novotel Ha Long Bay,?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Ha Long Bay,?

Yep, they've got a poolside bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Novotel Ha Long Bay,?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel Ha Long Bay,?

No, pets and service animals are not allowed.

Novotel Ha Long Bay, Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 185 out of 395 reviews
Rating 8 - Good. 137 out of 395 reviews
Rating 6 - Okay. 40 out of 395 reviews
Rating 4 - Poor. 18 out of 395 reviews
Rating 2 - Terrible. 15 out of 395 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
Stayed 2 nights in Apr 2025

8/10 Good

Ricardo

Stayed 4 nights in Dec 2024

8/10 Good

Emily

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
Stayed 2 nights in Dec 2024

10/10 Excellent

poonam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Tuan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

4/10 Poor

Tan

Travelled with partner
Liked: Cleanliness, staff & service
My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​
Stayed 2 nights in Jun 2024

10/10 Excellent

Van Duc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
Stayed 2 nights in Dec 2023

6/10 Okay

nelly

Stayed 2 nights in Nov 2023

10/10 Excellent

husna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the food in their restaurant was lovely.
Stayed 2 nights in Nov 2023

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 3 nights in Nov 2023

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service
We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided.
Stayed 2 nights in Nov 2023

8/10 Good

Nigel

Travelled with partner
Liked: Amenities
Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Stayed 3 nights in Oct 2023

4/10 Poor

Estee

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Stayed 3 nights in Sep 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the food from the restaurant. Hotel staff were helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

XUAN TRU

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Room Design
Stayed 2 nights in Jul 2023

8/10 Good

BRUCE

Stayed 1 night in Jun 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service
Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂
Stayed 5 nights in Jun 2023

2/10 Terrible

Chi

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again
Stayed 1 night in Apr 2023

10/10 Excellent

Karen Jean, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!
Stayed 5 nights in Feb 2023

6/10 Okay

Thomas

Liked: Staff & service, amenities
The staff was great but the hotel could use a makeover.
Stayed 1 night in Nov 2022

10/10 Excellent

ASHOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality with Smile at Novotel Halong Bay

We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
Stayed 4 nights in Nov 2022

6/10 Okay

David, Lawrenceville

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel room was nice. However the hallways smelled bad. There was a night market across the street that played music till 2 am. It was very loud!! The hotel front desk was kinda uptight and not friendly. Their mixed drinks were like juice, no alcohol. I wouldn’t return
Stayed 2 nights in Jun 2022