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Haikou Marriott Hotel

4.5 star property

Photo gallery for Haikou Marriott Hotel

2 outdoor pools
Property video
Bar (on property)
Panoramic Room, 1 King Bed, Ocean View
Pillow-top beds, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$181
includes taxes & fees
11 June - 12 June

Explore the area

View map
No 292 Binhai Avenue, Xiuying District, Haikou, Hainan, 570311
  • Place, Hainan International Convention and Exhibition Center
    ‪3 min walk‬
  • Place, Holiday Beach
    ‪4 min drive‬
  • Place, Haikou Arcade Street
    ‪19 min drive‬
  • Airport, Haikou (HAK-Meilan Intl.)
    ‪35 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Pillow-top beds, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Room, 1 King Bed, Ocean View

Panoramic Room, 1 King Bed, Ocean View

Panoramic Room, 1 King Bed, Ocean View

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 1 King Bed, Ocean View

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite, 1 Bedroom, Ocean View

Club Suite, 1 Bedroom, Ocean View

Club Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Balcony, Garden View

Room, 2 Double Beds, Balcony, Garden View

Room, 2 Double Beds, Balcony, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 2 Double Beds

Executive Room, 2 Double Beds

Executive Room, 2 Double Beds

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed, Balcony

Presidential Suite, 1 King Bed, Balcony | Living area

Presidential Suite, 1 King Bed, Balcony

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed, Ocean View

Presidential Suite, 1 King Bed, Ocean View | Living room

Presidential Suite, 1 King Bed, Ocean View

  • Ocean view
  • 420 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living area

Club Suite, 1 Bedroom

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Club Room, 1 Double Bed, Ocean View

Club Room, 1 Double Bed, Ocean View

Club Room, 1 Double Bed, Ocean View

  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Balcony, Ocean View

Pillow-top beds, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

About the area

Haikou

A luxury stay in Haikou awaits you at Haikou Marriott Hotel. You'll be 0.2 km (0.1 mi) from Hainan International Convention and Exhibition Center and 6.6 km (4.1 mi) from Holiday Beach. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Touch Spa can include massages, body wraps and Ayurvedic treatments. The restaurant, The Big Fish and Bar, serves seafood and is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and Hot tub. Other amenities include free Wi-Fi in public areas, a sauna and a conference centre. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 4.5-property class Xiuying hotel include Hainan West Coast Golf Course and Meishi Mayflower International Golf Club.

What's nearby

  • Hainan International Convention and Exhibition Center - 3 min walk - 0.3 km
  • Holiday Beach - 4 min drive - 4.7 km
  • Meishi Mayflower International Golf Club - 9 min drive - 9.0 km
  • Hainan University - 19 min drive - 21.5 km
  • Haikou Arcade Street - 19 min drive - 21.5 km

Getting around

  • Haikou (HAK-Meilan Intl.) - 46 min drive

Restaurants

  • ‪湖南菜馆 - ‬6 min drive
  • ‪威士忌博物館 - ‬4 min drive
  • ‪Crystal Jade - ‬4 min drive
  • ‪哲平鳗满 - ‬3 min drive
  • ‪老广州 - ‬7 min drive

About this property

Haikou Marriott Hotel

As a guest of Haikou Marriott Hotel, you'll find a full-service spa, hot springs, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the pool bar. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 9096 square feet (845 square metres) and includes a conference centre. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Haikou Marriott Hotel. An area shuttle within 1 kilometres is available for a fee. Self parking is free.

This 4.5-star Haikou hotel is smoke free.

  • 295 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 9096 sq ft of conference space
  • 845 sq. m of conference space
  • Karaoke
  • Deli
  • Kid's club (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Haikou Marriott Hotel offers 295 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies. Beds feature pillowtop mattresses. 52-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Touch Spa. Services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a steam room. There are 6 hot springs open between 9:00 AM and 11:00 PM.

Similar properties

Indoor pool, pool umbrellas, pool loungers
Hilton Haikou
Longhua
  • Pool
  • Spa
  • Parking included
  • Restaurant
4.2 out of 5, Very good, 130 reviews
The price is NZ$144
includes taxes & fees
12 June - 13 June
Hilton Haikou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 168 per person
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Man Ho Chinese Restaurant
  • The Big Fish and Bar

Things to do

  • 2 outdoor pools
  • 6 hot springs
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Sauna

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (9,096 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Vegetable garden

Full-service spa

  • 6 hot springs
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot springs open from 9:00 AM - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 10 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 52-inch LED TV with cable channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 345.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 168 per person
  • Rollaway bed fee: CNY 345.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Hot springs access available from 9:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Haikou Marriott Hotel
Haikou Marriott
Marriott Hotel Haikou Hainan, China
Haikou Marriott Hotel Hotel
Haikou Marriott Hotel Haikou
Haikou Marriott Hotel Hotel Haikou

Frequently asked questions

What is the cancellation policy at Haikou Marriott Hotel?

Haikou Marriott Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Haikou Marriott Hotel?

As of 10 Jun 2026, prices found for a 1-night stay for 2 adults at Haikou Marriott Hotel on 11 Jun 2026 start from NZ$181, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Haikou Marriott Hotel?

Yep, Haikou Marriott Hotel has a free self car park.

Are there any beaches close to Haikou Marriott Hotel?

The closest beach to Haikou Marriott Hotel is Holiday Beach (5.4 km).

Is there a spa on site at Haikou Marriott Hotel?

Yep, Touch Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Haikou Marriott Hotel have a pool?

Haikou Marriott Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Haikou Marriott Hotel?

Haikou Marriott Hotel features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with deep soaking tubs and pillowtop beds.

What makes Haikou Marriott Hotel a romantic place to stay?

1 hot tub, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Haikou Marriott Hotel.

Is Haikou Marriott Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Haikou Marriott Hotel is a hit with families.

Are there hot tubs in the rooms at Haikou Marriott Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Haikou Marriott Hotel serve breakfast?

Yeah, buffet brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Haikou Marriott Hotel?

No, Haikou Marriott Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Haikou Marriott Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Haikou Marriott Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Haikou Marriott Hotel?

No, only service animals are allowed.

Haikou Marriott Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 58 reviews
Rating 8 - Good. 22 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 3 out of 58 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

EVELYN

Liked: Cleanliness, staff & service, amenities
Good Check-in experience at the counter Very fast and helpful
Christmas decorations is beautiful
Hotel lobby is great and nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location in new developed area, next to convention center. Perfect for convention attendees. Very nice hotel but quite a distance away from the center town.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

ZHONGYUE

接客は自ら行っていなかった どちらというとサービス質と価格の差が大きいと思います
Stayed 1 night in Dec 2025
Verified

8/10 Good

KAZUHIRO

Liked: Cleanliness, property conditions & facilities, room comfort

セミスイートレベルの部屋でした。

凄くゴージャス
Stayed 2 nights in May 2025
Verified

10/10 Excellent

WENLONG

Liked: Cleanliness, staff & service, property conditions & facilities
服务专业，酒店设施齐全.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Yaqing

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

沙滩无维护

海景不错，但没有直通海边沙滩的隧道，去往海边沙滩最近的门关闭，需要从大堂正门绕行。海边沙滩没有任何设施，没有躺椅，没有遮阳伞，没有维护，没有灯光，可以认为这个沙滩和万豪一点关系都没有。10楼的过道非常热，等电梯十分煎熬。早餐人很多时有两人占了三四张桌子，十分嚣张。
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入住体验非常棒，酒店特别豪华，阳台外的海景太美了
Stayed 2 nights in Feb 2024
Verified

8/10 Good

CHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

环境清静

位置近海口新码头，环境清静，床舒适，就是可能因为近海所以房间有少许霉味和湿气，多植物和水所以有蚊，房间有驱蚊液但游泳玩水被咬了，整体来说不错的
Stayed 1 night in Aug 2021
Verified

8/10 Good

jifang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
刚到时，前台给了我有烟房，之后和总台沟通后，给我升级调整了，之后的房间就很不错，希望以后前台在给房间是问一下住客是否接受有烟房，工作做的周到一些，其他都可以
Stayed 1 night in Jan 2021
Verified

8/10 Good

JONGHO

Liked: Staff & service, property conditions & facilities, room comfort

가족 여행 좋아요

가족 여행으로 2일 사용했는데 좋았습니다.
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

让人惊喜的亲子酒店

我们是家庭来渡假的，虽然可能因为疲情影响，酒店很多设施没有开，但是员工的服务非常好，整体体验200分！ 房间都是带阳台朝海的，景色非常好，就是蚊子有点多，黄昏开始就建议不要出阳台了，酒店也有给小朋友提供防蚊带。 我们随行带了三岁半的小朋友，没想到万豪的亲子活动非常丰富，每天都安排得挺满，尤其是周末，做小饼干、pizza,游水、插花、调鸡尾酒等等等等，能参加的我们都尽量参加，因为实在也没什么事做了。。 特别感谢其中曾淑川和杜统的员工，非常亲切，很有爱心，一直把小朋友照顾的非常好，让我们在酒店的体验非常好，在这里特别感谢一下入住万豪期间他们的照顾，非常推荐有小朋友的家庭入住，不要错过酒店安排的亲子活动！
Stayed 3 nights in May 2020
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel at Haikou outskirts

Rooms are well kept, housekeeping is very attentive and provides enough amenities by observing people who stayed in (i have kids) The hotel is beside the convention center phase 2, hence it could be a bit noisy for light sleepers in the morning, even though the soundproofing is quite good (light metal knocking sounds). The plus side is theres lesser people and its much more serene in the hotel, as it is pretty much insulated from any construction sound. Room is big and comfortable to accommodate 4 asian sized adults. They have a reasonably sized adult pool and kids pool which was good. We took up the offer to upgrade our rooms rmb400 for 3 nights to get access to the Exec lounge at L8 and breakfast for 2. Lounge has PCs, can print 15 copies and have snack and biscuits selections. Theres beer and wines too. As its slightly situated at the outskirts, may not be convenient for those who didnt book pre-arranged transportations. It would be more suitable for business travellers
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a relaxed start of our trip throughout Southern China in this wonderful hotel. Rooms very clean, nice restaurant (with very good breakfast), well-equipped gym, nice swimming pools.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ムーランに出て来そうな建物ですごく良かった
Stayed 1 night in Mar 2019
Verified

8/10 Good

Riikka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and peaceful

Beautiful gardens, peaceful, lovely pools, tranquil and well looked after. Shopping centre taxi ride away, otherwise there is nothing around (some construction). Kids enjoyed and so did we. Recommendations!
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the beach. Very nice location. Design is magnificent! There is a construction site close by. It broke the power line. We lost power for 5 hours in dark. I was given two dinner certificate for compensation. Just got them in mail. Nice work.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

ICHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room maid was very good.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

hing mui

我覺得 你們酒店環境非常好， 設施同服務 我都非常滿意， 但房間 空調不足，
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

Po-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities

nice and elegant hotel but far away from CBD

far away from everything, very inconvenience. have the dinner buffet at the hotel, cause of low occupancy, so not many guests dining, and even though plenty of food varieties but all the food taste plain, quality of fruit and dessert all not up to standard. consider the price of $288RMB plus 15% service charge per person, the food should be better
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True 5 star

We stayed for one week in this hotel and everything was excellent. The room and the hotel were fantastic. The hotel staff was very friendly and attentive. Very good location right on the water and a fairly short taxi ride to many different sights and shopping (for my wife). I would definetly recommend and will stay here again. Five star experience. FYI other hotels we stayed at on this trip, Legendale in Beijing and Yuda Palace in Zhengzhou. My wife liked the Marriot the best
Stayed 6 nights in Apr 2018
Verified

8/10 Good

WAI LEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but impolite frontline staff

It was rather an unforgettable and disgusting memory that we experienced in Haikou Marriott Hotel. On arrival to the Marriott Haikou Hotel at around 3:00 pm, My wife and I we were served by Allen in the check-in counter. He showed impatience and dislike which might properly due to our poor Putonghua communication. At the later stage of the registration, we were caught by surprise and shock by his very rude act upon his throwing the receipt for paying the deposit onto the bench without saying a word. We were both astonished and scared by his very impolite behaviour. I wonder why a frontline customer service officer would behave in such a rude manner that I have never experienced before. When my wife wanted to enquire him about the arrangement of the shuttle bus service, though we were still staying right in front of him, his eyes kept on looking to the far end to evade from any eye contact with my wife not until the time when my wife asked him if she could ask something. The answer given by him was negative. We were in doubt of the answer which was contrary to what we learned from the internet that fixed shuttle bus service was provided. Luckily, another staff Jeff at the concierge was very helpful and could arrange the shuttle bus service for us. The swimming pools are very amazing to us though the Jacuzzi in the swimming pool was under repair. I hope the reputable brand of Marriott Hotel would not be rotten by some impolite frontline staff.
Verified

4/10 Poor

Jotung

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

시설은 특급이나 직원들은 특급이 아닌 호텔

시설물은 뭐 특출나게 감동적이기까지는 않지만 그런대로 특급호텔 같고 좋았습니다. 그런데 직원들의 수준은 다소 불편할 정도로 특급호텔에 걸맞지 않다고 느꼈습니다. 후런트를 제외하고는 다른 지역은 거의 영어가 전혀 안통합니다. 서울에서 조식포함으로 비용지불해쓴데 체크인 할 때 식사 비포함이라고 해서 다시 따지고 얘기해서 식사포함으로 정정해 받았습니다. 바우쳐에 써 있는데 후런트 직원들이 익스피디아의 바우처를 읽는 것이 생소한 것으로 느껴졌습니다. 결국 바우쳐에 써 있는 welcome drink는 못받았습니다. 아침식사할 때 부페에서 커피가 다 떨어졌는데 얘기를 해도 30분가량을 조치가 안되는 등 식사시에도 불편함이 느껴졌습니다. 계란을 scrambled 정도는 미리 해서 담아두면 좋은데 미리해서 담아둔 것은 over hard 밖에 없어서 scrambled는 따로 해달라고 얘기해야 해주는데 영어가 잘 안통해서 원히는 스타일의 계란도 포기했습니다.
Stayed 2 nights in Apr 2018
Verified

8/10 Good

Tuen hong

Liked: Staff & service, property conditions & facilities, room comfort

良好

整體來說滿意，自助餐廳水平一般。
Verified

8/10 Good

Hon Bun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美酒，標準的五星級酒店，服務員非常有禮貌！ 唯獨是酒店的餐飲服務，只有三間餐廳，中一間要預訂先會開，附近沒有餐飲所以只有酒店的餐飲可以使用！ 整體來說，還可以！
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Terrible experience

We booked 6 rooms. We have old folks,couple with children and single adult. The information provided by the staff are all wrong with regards to the bed type.its was quite a walking distance to the rooms. Due to the wrong information provided. We were given smoking room.the whole room was filled with cigarettes smell with no choice we have to open the sliding door through out the night to allow fresh air into the room. Due to the wrong advise,one of the couple carrying their sleeping child walk couple of distance just to find the right bed type from room to room. Next morning we Asked the staff at the counter,can we change the room due to the cigarette smell, good enough they change. we also inform the staff we have to checked out at 630am the next day, will it be possible to have some coffee and bread to go. The staff said yes.after all these arrangement done. we still thinking that after all this hotel was not that bad.. But but to our horrible.. When we check out the next day.. No breakfast was prepared!OMG. How can a reputable hotel never deliver their promise! It's a total different experience with the Marriott at Sanya. Marriott Sanya was fabulous. May I ask did all your staff went for different training. How come the service standard so far apart.. I will not come back or recommend this hotel to anyone.
Stayed 2 nights in Mar 2018

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