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Marroad Hakone

Property class: 3

Photo gallery for Marroad Hakone

A stone-tiled pool area with a bamboo fence, surrounded by a garden with various plants and a stone lantern.
A balcony with wicker furniture, a glass table, and a view of greenery.
A modern hotel room with a large bed, a sofa bed, a small table, and a TV.
A hotel with a traditional architectural style, featuring a prominent entrance with a well-lit facade and a sign indicating it is a hotel.
A restaurant with multiple tables set for dining, featuring chandeliers and large windows.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Bar
  • Housekeeping
The current price is NZ$386
24 Nov - 25 Nov

Explore the area

View map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪7 min walk‬
  • Place, Hakone Open Air Museum
    ‪3 min drive‬

Room options

View all photos for 1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a bedside table with a lamp, and a window with curtains.

1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for 1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a bedside table with a lamp, and a window with curtains.

1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for 1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

A hotel room with tatami flooring, a traditional Japanese-style dining table, and two beds.

1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for 3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

A hotel room with two beds, a TV, a desk, and a window with curtains.

3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

10.0 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for 3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

A hotel room with two beds, a TV, a desk, and a window with curtains.

3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for 3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

A hotel room with a bed, a sofa, a small table, a chair, a TV, and a window with curtains.

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for 2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a window with curtains, and a wall-mounted picture.

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for 2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for 3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

A modern hotel room with a large bed, a sofa, a TV, and a flat-screen TV mounted on the wall.

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds

About the area

Hakone

At Marroad Hakone you'll be within just a 10-minute stroll of Hakone Gora Park and Hakone Museum of Art. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Voyageur, serves French cuisine and is open for breakfast and dinner. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a terrace. Each morning continental breakfast is served between 7:30 AM and 9:00 AM. There's also limited parking, along with the convenience of free train pick-up service. .Attractions within a 30-minute walk of this 3-property class Gora hotel include Hakone Open Air Museum and Ōwakudani.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Gora Park - 7 min walk - 0.7 km
  • Hakone Museum of Art - 7 min walk - 0.7 km
  • Sengokuhara Onsen - 19 min walk - 1.7 km
  • Hakone Open Air Museum - 3 min drive - 1.7 km

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 10 min walk
  • Tokyo (HND-Haneda) - 104 min drive

Restaurants

  • ‪箱根餃子センター - ‬16 min walk
  • ‪CAFE Ryusenkei - ‬3 min drive
  • ‪鮨・天麩羅 風月 - ‬13 min walk
  • ‪Coffee Camp - ‬10 min walk
  • ‪奈可むら - ‬20 min walk

About this property

Marroad Hakone

Marroad Hakone offers its guests hot springs. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, a vending machine, and complimentary newspapers in the lobby are also featured at Marroad Hakone. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 3-star Hakone hotel is smoke free.

  • 45 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Marroad Hakone offers 45 accommodations with a safe and complimentary slippers. LED televisions come with digital channels.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This Hakone hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 9:00 AM to 6:00 PM
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,970 for adults and JPY 1,650 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tea Lounge
  • Voyageur

Things to do

  • Hot springs

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 2970 for adults and from JPY 1650 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Marroad Hakone Hotel
Marroad Hakone
Marroad Hotel
Marroad Hakone Hotel
Marroad Hakone Hakone
Marroad Hakone Hotel Hakone

Frequently asked questions

What is the cancellation policy at Marroad Hakone?

Marroad Hakone offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marroad Hakone?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Marroad Hakone on 24 Nov 2026 start from NZ$386, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marroad Hakone?

Yep, Marroad Hakone has a free self car park. Onsite parking is limited.

Are there any beaches close to Marroad Hakone?

The closest beach to Marroad Hakone is Atami Sun Beach (17.4 km).

Does Marroad Hakone serve breakfast?

Yep, continental breakfast is served daily between 7:30 AM and 9:00 AM.

Is there a free airport shuttle available at Marroad Hakone?

No, Marroad Hakone does not offer an airport shuttle service.

Is there a bar or restaurant at Marroad Hakone?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Marroad Hakone?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Marroad Hakone?

No, only service animals are allowed.

Marroad Hakone Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 120 out of 345 reviews
Rating 8 - Good. 153 out of 345 reviews
Rating 6 - Okay. 50 out of 345 reviews
Rating 4 - Poor. 15 out of 345 reviews
Rating 2 - Terrible. 7 out of 345 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Staff & service, amenities
Breakfast and onsen is great!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Loved the view and ambience. The onsen hot bath was a wonderful experience. The rooms and amenities were clean. Loved our stay, we really wished we should have booked our stay for couple more days!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was excellent. View was beautiful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a shuttle to and from Gora station.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
onsen was very nice. the breakfest was western style and not buffet. the parking is free and can fit a large car. the building is very old but it is kept very clean it is very nice. they also had a good TV that offered netflix which is hard to find. we also got a massage, and it was fantastic.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Close things we wanted to see and property has a nice onsen.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour bar is good . Absolutely need hotel shuttle to get to town station because the hills are steep.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a serene location with an onsen and close to câble car. The shuttle driver got out bags from Gora station and so we can start exploring before 3p check in. Same for when we checked out and they delivered our bags at the Gora station. Such awesome service. Fine dining and we love the open bar at happy hour. Wow!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spatious
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and dinner was very good. Make sure that you sign up or they won't feed you! Also no transportation on Sunday except the train at Gora.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Decent value for cost of stay. Hotel is a bit dated - but location makes up for this.
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, how quiet, and clean it was
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is recently decorated and room is very clean and tidy
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Location was a hike and that’s on Expedia for not say free hotel transfer. Onsen was breath taking. Had dinner at the Gora brewery and it’s not brewery food. They collab with Nobu and it was great. Beer ehhhh! All in all-AMAZING!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Rooms were s!all but clean. Happy hour offered with free drinks.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast no outdoor siting is a wasted
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy. The staff were very kind and attentive. Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Very pleased. Breakfast was an extraordinary value
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff but very very old hotel. Wouldn't go again!
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marroad Hakone

The hotel was so nice and clean, though the shuttle service ends early in the evening at 6pm,
Stayed 3 nights in Aug 2023