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acora City Apart Living the City - Digital Access

Property class: 2

Photo gallery for acora City Apart Living the City - Digital Access

A modern building facade with a sign for 'acora CityApart' indicating a city living experience.
A modern kitchen with dark wooden cabinets, a tiled backsplash, a dining table with a potted plant, and a wall-mounted lamp.
A modern kitchen with a central island, built-in appliances, and large windows offering views of the city.
A hotel room with a large bed, a TV on a stand, and a balcony with a city view.
A neatly made bed with a wooden headboard, two bedside lamps, and a small round table in a hotel room.

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Steintorweg 9, Hamburg, 20099
  • Place, Moenckebergstrasse
    ‪5 min walk‬
  • Place, Hamburger Kunsthalle
    ‪6 min walk‬
  • Place, Hamburg City Hall
    ‪15 min walk‬
  • Airport, Hamburg (HAM)
    ‪31 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a bench, a wardrobe, and a small table with a lamp.

Standard Double Room

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Comfort Quadruple Room

A hotel room with a bed, a sofa, a small table, and a chair.

Comfort Quadruple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment

A hotel room with a bed, a dining table, a kitchen area, and a bathroom.

Apartment

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Apartment

A hotel room with a red carpet, two beds, a kitchenette, and a wardrobe.

Comfort Apartment

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Apartment

A hotel room with a large bed, a sofa, a nightstand, and a view of the kitchen through an open door.

Family Apartment

  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

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About the area

Hamburg

Acora City Apart Living the City - Digital Access places you steps from Schauspielhaus and within a short 5-minute stroll of Moenckebergstrasse. Highlights at this hotel include free in-room WiFi. .Attractions within a 30-minute walk of this Hamburg City Center hotel include Hamburg City Hall and Miniatur Wunderland.

What's nearby

  • Moenckebergstrasse - 5 min walk - 0.4 km
  • Hamburger Kunsthalle - 6 min walk - 0.5 km
  • Markthalle Hamburg - 6 min walk - 0.5 km
  • Jungfernstieg - 15 min walk - 1.3 km
  • Hamburg City Hall - 15 min walk - 1.3 km

Getting around

  • South Central U-Bahn - 3 min walk
  • Hamburg Central Station - 4 min walk
  • Hamburg Airport (HAM) - 32 min drive

Restaurants

  • ‪Schweinske - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪dean&david - ‬3 min walk
  • ‪Kentucky Fried Chicken - ‬3 min walk
  • ‪Coffee & more - ‬4 min walk

About this property

acora City Apart Living the City - Digital Access

Acora City Apart Living the City - Digital Access offers its guests a vending machine. The front desk is open around the clock.

This Hamburg hotel is smoke free.

  • 12 guestrooms or units
  • No smoking on site
Acora City Apart Living the City - Digital Access offers 12 accommodations with a hairdryer. 43-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Hamburg hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Cookware, dishware, and utensils

More

  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Steindamm 1, 20099 Hamburg]
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools
Guests can complete the check-in process in advance or directly upon arrival using their smartphone. The property will provide all relevant information via email in advance.

Access methods

Private entrance, smart lock

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

  • American Express
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and American Express. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

City Aparthotel Novum Apartment Hamburg
City Aparthotel Novum Apartment
City Aparthotel Novum Apartment Hamburg
Apartment City Aparthotel Novum Hamburg
Hamburg City Aparthotel Novum Apartment
City Aparthotel Novum Hamburg
City Aparthotel Novum Apartment
Apartment City Aparthotel Novum
City Aparthotel Novum Hamburg
City Aparthotel Novum
acora City Apart Living the City Hotel
acora City Apart Living the City Hamburg
acora City Apart Living the City Hotel Hamburg

Frequently asked questions

What is the cancellation policy at acora City Apart Living the City - Digital Access?

Acora City Apart Living the City - Digital Access offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at acora City Apart Living the City - Digital Access?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at acora City Apart Living the City - Digital Access on 3 Nov 2026 start from NZ$152, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to acora City Apart Living the City - Digital Access?

The closest beach to acora City Apart Living the City - Digital Access is Elbstrand (7 km).

Is there a free airport shuttle available at acora City Apart Living the City - Digital Access?

No, acora City Apart Living the City - Digital Access does not offer an airport shuttle service.

What time are check-in & check-out at acora City Apart Living the City - Digital Access?

Check-in begins at 3:00 PM. Check-out time is noon.

acora City Apart Living the City - Digital Access Reviews

Reviews

6.6
Rating 10 - Excellent. 11 out of 67 reviews
Rating 8 - Good. 23 out of 67 reviews
Rating 6 - Okay. 17 out of 67 reviews
Rating 4 - Poor. 6 out of 67 reviews
Rating 2 - Terrible. 10 out of 67 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Older neighborhood surrounding the property did seem very safe. Wouldn’t walk the streets at night.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is close to main train station, but located in a rough area and noisy at night. Four storeys high and no lift.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
It’s good for the price and good place. Tourists can walk to many attractions in Hamburg.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and comfortable apartment in an old building close to the main railway station. Breakfast available in the nearby Novum hotel just around the corner. Decent price.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay very comfortable

Family Apartment was amazing for the price , very clean and tidy huge amout of space 3 bedrooms 2 bathrooms , kitchen ,2 balcony The only downside was the lift being out of order no good to anyone who cant climb stairs was a bit of a struggle to climb few times per day Ideal place if you are visiting hamburg right next to central train station lots of public transportation and restaurants.
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Central location, near by .S U bahn and Central Station. All places to go very convenient. Staffs quite friendly and helpful (esp Mr.Apolo, at reception guy) So far we stayed quite satisfied except but dangerous at night near by many homeless and drunken people outside coz of very conetral area.
Stayed 14 nights in Jul 2024
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Close to bus and train & train station but the area is a bit dodgy. The room is very outdated and needs fresh carpet.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The app does not provide accurate information: - you have to check in via the hotel opposite (not via email code) - the app helpline workers do not know this: contacting them the day before, and they couldn't answer or help - the email link for check in from the app/the hotel sends you doesn't work - the hotel is via stairs only (wheelchair user arrived while we were there) - kitchenette is under equipped (no microwave, no plug for the sink to wash up, 1 small saucepan for cooking); everything needed washing up before using, as stains in pans, cutlery, plates and mugs - broken tiles in room and shower room - large stains on carpet (and hairballs appeared) - hotel felt very "unloved" (obviously difficult for the cleaner to do a spotless job) - reception staff at hotel opposite were helpful and kind - area immediately outside the door feels unsafe: the dealers are a (very) nearby presence (whichever corner of the street you enter by, you have to walk past them), but they are non-theatening, and the users using the main doorway as a place to shelter were all very polite and kind when we went in and out and would move over whenever we said "hello" - overnight: room was quiet - couldn't hear much from outside - incredibly close to main station
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room had a very strong smell of cigarette smoke. The friendly receptionist at the nearby hotel, where we checked in, was kind to change our room, which did not have the same smell. Cleaning was however still sub-par. We chose the hotel for it’s convenient location close to the central train station, but the area is quite busy and not the most pleasant for kids.
Stayed 2 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Unable to open the door knob. The room needs to be fix. Elevator needs to be fix.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
It was in a nice central location but it needs to be Made clearer which hotel one needs to check in. Got to the one that I was told too, then was directed to another hotel. The room needs to be fixed, some tiles are cracked and are lifting up. Overall it was fine to sleep in and have some food but would recommend that it needs updating. Also a lot of drunk people or those that take drugs sit outside. So it’s a bit uncomfortable when you are on your own.
Stayed 5 nights in Jun 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Bad neighborhood

Well. The placement of the hotel is very central, but the neighborhood is not nice at all. A lot of drug addict, lots of police cars controlling late at night, people shouting, homeless people sitting on the the stairs to the hotel doing drugs, homeless people peeing right in front of the hotel, etc. I, as a woman, wouldn’t have felt safe staying there alone, but I was with my brother. The room wasn’t in good condition. The tiles in the bathroom was very loose, so the tiles were moving around as you walked on them. Quite dusty. You need to check in and out at a hotel near by, 50 m from the acora hotel. Wouldn’t stay there again.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Okay hotel, but in bad neighbourhood

The hotel is located near the Central Station which means it's very central in Hamburg. They forget to tell you in the welcome mail that you need too check-in at the Moltke Graf hotel just around the corner 50m from Acora because we don't have a reception Sadly because of the location there is a lot of doubtful people such as drug addicts and dealers, alcoholics, homeless, refugees etc residing near the hotel. Especially in the nighttime it's not that safe to go out. I was offered drugs, sexual acts and people came really close to me begging if I had groceries. And this is just in 3 nights stay. The room was actually fine. Clean, spaceus and with the most necessary things like a fridge and things to make a small meal. If you plan to stay at home when it's dark outside, the room is quite comfortable and cozy.
Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No reception at the property

There is no reception at the property, you need to walk some 150m to the hotel that manages these apartments. That doesn’t sound like a problem but the area around the station is the worst place I’ve experienced lately. Looked like a drug dealing spot, rowdiness during the night (we woke up to find broken bottles all kinds of stuff outside our building’s entrance. During the day it does not feel unsafe but if you’re planning to arrive/leave late at night or very early in the morning it might feel stressful. Other than that, the rooms are basic. We thankfully got a ground floor apartment because as far as I understood the elevator does not work (and we had some luggage). Good spot for our 1-night layover in Hamburg but I’m not going to recommend it to anyone unless you get an awesome price for it.
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Appalling place, unsafe area, DO NOT STAY HERE

Appalling. Booked it purely for location as due at the train station at 6.45 the next morning. The area of the apartment is horrific, really rough. Street covered in litter and broken glass, very drunk and aggressive homeless people lying on pavements and screaming at police, we saw 5 police attempt to move someone at the end of the street at 6.30am and he threw a bottle at them. Main door to the apartment is a meeting point for druggies and gangs. We arrived at 3.30pm and they were on the entrance steps and would not move. Eventually navigated our way around them but when we came back out we had to literally climb over them as they made comments to us that I didnt understand but were clearly threatening. Be warned - THIS IS LITERALLY ON THE DOORSTEP TO YOUR ACCOMMODATION. I have seen other reviews say the same. No staff or security presence on the premises. We did not feel safe all night. At 1am we were woken by a group screaming and shouting and sounding a siren repeatedly right outside our window. The room is dated, safe doesn't work, shower gel dispenser fell off the wall, shower flooded the bathroom because the shower curtain blocks the plug. Our two single beds were pushed next to each other so we pulled them apart to sleep separately (I was with my brother) only to see crisps and crackers all over the floor that a previous guest had obviously spilt in bed but the room had clearly not been cleaned properly. It's a dive and the area is appalling.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Boka inte detta hotell, det är uteliggare i porten som helt öppet tar substanser, det är skrik och bråk på gatan utanför hela natten, det är inte ett säkert boende.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Hotellets beliggenhed er meget centralt. Desværre i en gade hvor det flyder med stoffer, hjemløse og narkomaner. Vi følte os dissideret udtrykke bare ved at flytte vores bil fra parkeringen ved fortorvet over i et sikkert parkeringshus. Linket vi modtog over mail virkede ikke ved ankomsten, så vi måtte via et skilt i døren finde frem til receptionen i en anden bygning på modsatte side af vejen rundt om et hjørne. Her var personalet dog hjælpsomme og serviceminded. Værelset var fint og rent, så intet at komme efter der. Til gengæld bankede det på vores dør lidt før kl 09.00 hvor vi ikke nåede at åbne. Her låste der sig en person ind ad døren som snakkede tysk og virkede overrasket over at vi var der. Da jeg spurgte hvad han ville, så sagde han noget uforklarligt og forsvandt hurtigt fra værelset. Han havde hverken remedier med til at gøre rent eller lave andet håndværkerarbejde. Men havde et nøglekort til vores værelse. (Yderst ubehageligt) Det betød at vi tjekkede ud 30 min senere og tog alle vores ting med. Vi blev simpelthen nervøse for, at det var en der ville rode i vores ting og i værste fald sjæle dem. Vi kommer derfor ikke igen.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
God overnatning tæt på togstationen og dermed gode muligheder for offentligt transport til hele byen.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Hotellet ligger meget central , men der er mange hjemløse og mange der driver rundt på pladsen. Vi valgte at gå hjem før mørkets frembud, lidt mere trygt
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Das Zimmer war klein, aber pfiffige eingerichtet. Sauber, ruhig und ordentlich. Wir kommen gern wieder. Das Frühstück war sehr gut.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lejlighed i ucharmerende omgivelser. Beskidt og nusset værelse. Vandhaner med hul i og bruser hvor der nærmest ikke kommer vand ud. I opgangen måtte man nærmest kravle over narkomaner der junkede, når man skulle ud og ind.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
是
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Laut Aushang im Zimmer ist seit ende letztem Jahres Legionellen Probleme im Trinkwasser. Das müsste wohl vor Anreisen mitgeteilt werden. Wir hatten einen Herd wo nur zwei Herdplatten funktionierten und der Dunstabzug hatte die letzte Sicherheitsprüfung nicht bestanden.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Leider hat eine Steckdose nicht funktioniert, die benötigt wurde um den Wasserkocher zu bedienen. Weiterhin hat eine Maus die Nachtruhe leicht gestört
Stayed 3 nights in Aug 2025