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Crowne Plaza Hamburg - City Alster by IHG

Photo gallery for Crowne Plaza Hamburg - City Alster by IHG

Bar (on property)
Sauna
Exterior
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$181
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
Graumannsweg 10, Hamburg, HH, 22087
  • Place, Alster Lakes
    ‪3 min walk‬
  • Place, Hamburger Kunsthalle
    ‪19 min walk‬
  • Place, Inner Alster Lake
    ‪20 min walk‬
  • Airport, Hamburg (HAM)
    ‪27 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Alster View)

8.8 out of 10
Excellent
(21 reviews)
  • Partial lake view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(59 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

9.8 out of 10
Exceptional
(13 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Alster View)

  • Partial lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds (Premium)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds (Premium)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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Exterior

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  • Breakfast available
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6.8 out of 10, 39 reviews
The price is NZ$174
includes taxes & fees
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About the area

Hamburg

Crowne Plaza Hamburg - City Alster by IHG places you in the centre of Hamburg, within just a 15-minute stroll of Alster Lakes and Marienkrankenhaus. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, The Plaza, is open for lunch and dinner. 5651 square feet (525 square metres) of event facilities include 9 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4.5-property class Hamburg-Nord hotel include Hamburg City Hall and Hamburg Messe and Congress.

What's nearby

  • Alster Lakes - 3 min walk - 0.3 km
  • Hamburger Kunsthalle - 19 min walk - 1.7 km
  • Inner Alster Lake - 20 min walk - 1.7 km
  • Jungfernstieg - 6 min drive - 2.3 km
  • Hamburg City Hall - 6 min drive - 2.4 km

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Airport (HAM) - 25 min drive

Restaurants

  • ‪Alsterperle - ‬10 min walk
  • ‪Frau Möller - ‬8 min walk
  • ‪Café Gnosa - ‬8 min walk
  • ‪Seehaus - ‬6 min walk
  • ‪Peter Pane - ‬6 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 5651 square feet (525 square metres) and includes conference space. A 24-hour health club, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Hamburg - City Alster by IHG. For a fee, parking is available. A complete renovation of Crowne Plaza Hamburg - City Alster by IHG was completed in November 2019.

This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 7 levels
  • Conference rooms
  • 5651 sq ft of conference space
  • 525 sq. m of conference space
  • Built in 1987
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Hamburg - City Alster by IHG offers 291 accommodations with a safe and complimentary bottles of water. Televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Superior Suite, 1 Double Bed with Sofa bed
Novotel Hamburg City Alster
Hamburg-Nord
  • Spa
  • Pet-friendly
  • Free Wi-Fi
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4.4 out of 5, Excellent, 1,006 reviews
The price is NZ$186
includes taxes & fees
26 July - 27 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 29 per night)
  • Street parking available
  • Secured, covered parking on site (EUR 29 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Plaza

Things to do

  • 24-hour health club
  • Billiards/pool table

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,651 square feet of conference space
  • 9 meeting rooms

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Renovated entire property - November 2019
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28.50 per person
  • Covered self-parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

What is the cancellation policy at Crowne Plaza Hamburg - City Alster by IHG?

Crowne Plaza Hamburg - City Alster by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Hamburg - City Alster by IHG?

As of 24 Jul 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Hamburg - City Alster by IHG on 23 Aug 2026 start from NZ$181, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Hamburg - City Alster by IHG?

Yep, Crowne Plaza Hamburg - City Alster by IHG has a secured covered self car park for EUR 29 per night. A self car park is also available, for a fee.

Are there any beaches close to Crowne Plaza Hamburg - City Alster by IHG?

The closest beach to Crowne Plaza Hamburg - City Alster by IHG is Elbstrand (7.8 km).

Is Crowne Plaza Hamburg - City Alster by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Hamburg - City Alster by IHG is a hit with families.

Does Crowne Plaza Hamburg - City Alster by IHG serve breakfast?

You bet, buffet brekkie is offered weekdays between 6:30 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Hamburg - City Alster by IHG?

No, Crowne Plaza Hamburg - City Alster by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Hamburg - City Alster by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza Hamburg - City Alster by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Hamburg - City Alster by IHG?

Dogs are welcome at Crowne Plaza Hamburg - City Alster by IHG, with food and water bowls on offer.

Crowne Plaza Hamburg - City Alster by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 569 out of 1010 reviews
Rating 8 - Good. 346 out of 1010 reviews
Rating 6 - Okay. 73 out of 1010 reviews
Rating 4 - Poor. 10 out of 1010 reviews
Rating 2 - Terrible. 12 out of 1010 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of options for breakfast, regularly refreshed.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Niina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is easily reachable from Hbf Hamburg; 3 different bus lines stop almost by the front entrance. Amazing staff at the reception. And very good breakfast.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positive experience - would definitely stay here again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and helped when required by the lovely Kirsten regarding extending my stay etc
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robin Robert Simon

Liked: Cleanliness, property conditions & facilities
This hotel is wonderful, with stunning views of the lake. The breakfast is huge, delicious and the service is fantastic.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Very efficient and helpful staff, excellent room, handy location.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Carmelo A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to accomodation and breakfast was wonderful, plentiful of selections.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

sevde

Liked: Cleanliness, staff & service, amenities
Everything was amazing. The rooms were clean and spacious. The service and the location was really good as well.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Peter John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Hotel situated on a quiet residential road but very close to bus service connecting to central Hamburg and Hafen City and the nearest U- Bahn is only a 10 min walk away. Buffet breakfast is excellent and ability to order food in the restaurant area until 11pm much appreciated
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Nice Sauna. Great breakfast.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jasmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, great staff and food
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Room and staff
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Katharine

Liked: Cleanliness, staff & service
Although a good budget business hotel - there was an issue with the heating - and the rooms very hot with no cooler fresh air - sleep quality was horrible as a result. Bed and pillows comfy - shower had great pressure for long hair, cool little Self serve snack bar was good.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, quiet, and friendly staff
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t get the chance to experience breakfast but dinner was very good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very nice hotel in a quiet neighborhood near the Alster. Walking distance from the main station, we traveled by train, so that was great. The breakfast buffet was fabulous, and the staff super friendly.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Laerke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the rooms were perfetly comfortable and with great designs. I'm definitely planning to stay here again next time I'm in Hamburg.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night in Hamburg

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Andreas

Liked: Cleanliness, amenities, property conditions & facilities
It was good; nothing spectacular
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

LUIGI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel in a quiet area of Hamburg.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Brian

Liked: Cleanliness
Clean and standard room - nothing special. Good and comfy beds. Average breakfast.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Room was great and sauna area was very nice! Good location.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday

Great location next to Alister Lake
Stayed 2 nights in Apr 2025