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Louis C. Jacob, Hamburg, Autograph Collection

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Louis C. Jacob, Hamburg, Autograph Collection

Property amenity
Sauna
Sauna
2 restaurants, lunch, dinner, brunch served; French cuisine
Ocean views, serves lunch, dinner and brunch

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Gym
The current price is NZ$350
includes taxes & fees
7 Jan - 8 Jan 2026

Explore the area

View map
Elbchaussee 401-403, Hamburg, HH, 22609
  • Place, Derby Park
    ‪17 min walk‬
  • Place, Jenischpark
    ‪18 min walk‬
  • Place, Loki Schmidt Garden
    ‪18 min walk‬
  • Airport, Hamburg (HAM)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, River View

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 Double Bed, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Garden View (Balcony)

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 Double Bed, Garden View (Balcony)

Highlights

Deck/patio
Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, City View

Standard Room, 1 Double Bed, City View

Standard Room, 1 Double Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, City View

Suite, 1 Double Bed, City View

Suite, 1 Double Bed, City View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 1
  • 1 Queen Bed

View all photos for Studio, 1 Double Bed, City View

Studio, 1 Double Bed, City View

Studio, 1 Double Bed, City View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, River View

Suite, 1 Double Bed, River View | Living room

Suite, 1 Double Bed, River View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 Double Bed

Deluxe, Guest Room, 1 Double, River View

  • Sleeps 2

Suite, 1 Double, Sofa Bed, City View

  • Sleeps 2

Deluxe, Guest Room, 1 Double, Garden View, Balcony

  • Sleeps 2

Studio, 1 Double, Sofa Bed, City View

  • Sleeps 2

Standard Queen Room With City View

  • Sleeps 1

Standard, Guest Room, 1 Double, City View

  • Sleeps 2

Suite, 1 Double, River View

  • Sleeps 2

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About the area

Hamburg

A luxury stay in Hamburg awaits you at Louis C. Jacob, Hamburg, Autograph Collection. You'll be within a 20-minute walk of Jenischpark and 1.9 km (1.2 mi) from Loki Schmidt Garden. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and a bar/lounge. .The fine-dining restaurant, Jacobs Restaurant, serves French cuisine and is open for dinner. Jacobs Bar is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the gym and sauna as well as access to bike hire. Business amenities include 6 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, spa services and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Altona hotel, attractions include Volksparkstadion and St. Pauli Piers.

What's nearby

  • Derby Park - 17 min walk - 1.4 km
  • Jenischpark - 18 min walk - 1.5 km
  • Loki Schmidt Garden - 18 min walk - 1.5 km
  • Reitanlage Flottbek - 6 min drive - 2.7 km
  • Elbe - 11 min drive - 2.2 km

Getting around

  • Hamburg-Sülldorf Station - 7 min drive
  • Hochkamp S-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Café Palme - ‬7 min drive
  • ‪Rio Grande Blankenese Restaurant - ‬3 min drive
  • ‪Airbus Elbblick - ‬25 min drive
  • ‪Linde - ‬3 min drive
  • ‪Goa Tandoori Restaurant & Bar - ‬3 min drive

About this property

Louis C. Jacob, Hamburg, Autograph Collection

Luxury hotel with 2 restaurants and full-service spa
Louis C. Jacob, Hamburg, Autograph Collection offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, 6 meeting rooms, and limo/town car service are available. Spa services, a library, and a terrace are also featured at the luxury Louis C. Jacob, Hamburg, Autograph Collection. An airport shuttle (available 24 hours), a cruise ship terminal shuttle and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Hamburg hotel.

  • 84 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1791
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Louis C. Jacob, Hamburg, Autograph Collection offers 84 accommodations with minibars and espresso makers. This accommodation offers separate sitting areas and includes desk chairs. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include a safe and free newspapers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Louis C. Jacob Wellness. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 30 per night)
  • Valet parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 35 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Jacobs Bar
  • Jacobs Restaurant
  • Kleines Jacob

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Gym
  • Library
  • Sauna

Family friendly

  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • On a river
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1791
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Office
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy App mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per room, per night, plus a one-time cleaning fee of EUR 50
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 per person
  • Airport shuttle fee: EUR 120 per vehicle (one-way)
  • Self-parking fee: EUR 30 per night
  • Valet parking fee: EUR 30 per night
  • Pet fee: EUR 20 per room, per night plus a one-off EUR 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This hotel is rated 5 stars.

Property is also known as

Hotel C. Jacob
Hotel Jacob
Hotel Louis C. Jacob
Hotel Louis C. Jacob Hamburg
Hotel Louis Jacob
Jacob C. Louis
Louis C. Jacob
Louis C. Jacob Hamburg
Louis C. Jacob Hotel
Louis Jacob Hotel
Hotel Louis c Jacob
Louis c Jacob Hotel
Hotel Louis C. Jacob Hotel
Hotel Louis C. Jacob Hamburg
Hotel Louis C. Jacob Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Louis C. Jacob, Hamburg, Autograph Collection?

Louis C. Jacob, Hamburg, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Louis C. Jacob, Hamburg, Autograph Collection?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at Louis C. Jacob, Hamburg, Autograph Collection on 7 Jan 2026 start from NZ$349.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Louis C. Jacob, Hamburg, Autograph Collection?

Yep, Louis C. Jacob, Hamburg, Autograph Collection has a self car park for EUR 30 per night. A self car park is also available, for a fee.

Are there any beaches close to Louis C. Jacob, Hamburg, Autograph Collection?

The closest beach to Louis C. Jacob, Hamburg, Autograph Collection is Elbstrand (4 km).

Is there a spa on site at Louis C. Jacob, Hamburg, Autograph Collection?

Yep, Louis C. Jacob Wellness is available for guests.

What makes Louis C. Jacob, Hamburg, Autograph Collection a romantic place to stay?

A Michelin-starred restaurant and ocean-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Louis C. Jacob, Hamburg, Autograph Collection.

Is Louis C. Jacob, Hamburg, Autograph Collection family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Louis C. Jacob, Hamburg, Autograph Collection is a hit with families.

Does Louis C. Jacob, Hamburg, Autograph Collection serve breakfast?

Yep, buffet brekkie is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Louis C. Jacob, Hamburg, Autograph Collection?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Louis C. Jacob, Hamburg, Autograph Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Louis C. Jacob, Hamburg, Autograph Collection?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Louis C. Jacob, Hamburg, Autograph Collection?

Furry friends are welcome at Louis C. Jacob, Hamburg, Autograph Collection, with food and water bowls on offer.

Is there a golf course on site at Louis C. Jacob, Hamburg, Autograph Collection?

There is a golf course next to Louis C. Jacob, Hamburg, Autograph Collection.

Reviews

Louis C. Jacob, Hamburg, Autograph Collection Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 293 out of 401 reviews
Rating 8 - Good. 59 out of 401 reviews
Rating 6 - Okay. 37 out of 401 reviews
Rating 4 - Poor. 7 out of 401 reviews
Rating 2 - Terrible. 5 out of 401 reviews

Reviews

10/10 Excellent

Matthieu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Along the river, with an amazing view and close to all transportation. Cherry on the cake, the restaurant is amazing !
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous retreat overlooking the Elbe

Delightful views, art, ambience, and service.
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to stay if you have more time in Hamburg and want to experience a more historic, relaxing area.
Stayed 3 nights in May 2025

8/10 Good

Lisa C.

Stayed 5 nights in Feb 2025

8/10 Good

Uri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Sep 2024

10/10 Excellent

Panayiotis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent and comfortable stay in a good location with pleasant views of the Elbe. Service was 5 star. Would have prefered firmer pillows.
Stayed 2 nights in Aug 2024

6/10 Okay

Elisabeth

Stayed 1 night in Aug 2024

10/10 Excellent

Kristina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super great hotel

We had the best time at the hotel. Everyone was super friendly and the breakfast buffet was excellent
Stayed 2 nights in Jul 2024

4/10 Poor

Bo

Travelled with group
Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Asta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beatiful hotel
Stayed 1 night in May 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just one thing missing

This Hotel needs air conditioning in order to stay in business otherwise excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Lania

Excellent patio and stay
Stayed 3 nights in Sep 2023

8/10 Good

Lesther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location and property

I've enjoyed this property once more. The terrace is wonderful, and the rooms are comfortable and spacious. With the change in temperature, it was a shame that the room had no A/C. My main complaint was the amount of mosquitoes that came into my room in one afternoon. It was unbearable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very special. It is located in a leafy, quiet and beautiful area outside the hustle and bustle of Hamburg. The room was huge, and beautifully decorated, on a lovely courtyard. The highlight is the Linden Terrace which looks out on the river. Stunning. Excellent food. Book the restaurant before you arrive as it gets full.
Stayed 2 nights in Jul 2022

8/10 Good

Siaw

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The view by the river Elba was fantastic. The breakfast was excellent. The property’s furniture was dated. We requested a twin bedded room in one of our 2 rooms at least a couple of months before arrival. The hotel responded by saying they would do their best to accommodate our request. On checking in, we were told our booking did not ask for twin bedded room. We would expect for a 5* hotel, this sort of request was not out of the ordinary. If there was nothing available , then they should have informed us when it was requested at the time or before arrival. The response at the check in desk was disappointing. After waiting for well over 45 minutes, we were eventually given a twin bedded room but in our opinion, we should not have to argue with the check in staff with our request. After all, a 5* hotel should be welcoming whatever it takes and not to cause unease with their guests particularly on the day of arrival. We did not expect this from Hotel Jacob!
Stayed 5 nights in Apr 2022

10/10 Excellent

Michael, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful, classic hotel stay. And the hotel Team are wunderbar!
Stayed 2 nights in Oct 2021

10/10 Excellent

Dan

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are top notch! We felt like guests in a home! Thank you!
Stayed 2 nights in Jan 2020

6/10 Okay

Tom

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Hillary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great classic hotel

Beautiful hotel and wonderful stay! The room was a little stuffy at night but apparently I didn’t realize I could open the windows. Lovely staff, will definitely be back!
Stayed 1 night in Sep 2019

6/10 Okay

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A dramatic decline in service.

We have been staying at LCJ for 7 years and unfortunately seen a dramatic decline in the last few years. Most of the staff inc reception look like they don’t like working there giving a uneasy atmosphere. Lack of service staff available also meant you had to wait so long to order drinks in the outside area. On checking out there was no one available to help with the bags to the car resulting in us grabbing the porter trolley ourselves and wheeling it with our luggage past reception through the hotel with the staff just ignoring the situation. This would never of happened a few years ago...such a shame because it was an institution in Hamburg in when you stayed there you were made so welcome and it felt special.
Stayed 3 nights in Aug 2019