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ibis Hamburg Alster Centrum

3.5 star property
Pet-friendly Hamburg hotel connected to the convention centre, steps from Alster Lakes

Photo gallery for ibis Hamburg Alster Centrum

Land view from property
Exterior
Exterior
Room, 2 Single Beds
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
The current price is NZ$168
includes taxes & fees
24 Dec - 25 Dec

Explore the area

View map
Holzdamm 4-12 & 16, Hamburg, HH, 20099
  • Place, Alster Lakes
    ‪1 min walk‬
  • Place, Hamburger Kunsthalle
    ‪4 min walk‬
  • Place, Hamburg City Hall
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪21 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Double Room, 1 Double Bed (New Sleep Easy Concept)

8.4 out of 10
Very good
(45 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Private bathroom
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

7.8 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Hamburg

Ibis Hamburg Alster Centrum puts you in the heart of Hamburg, connected to the convention centre and within a 20-minute stroll of Alster Lakes and Hamburg City Hall. Highlights at this hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Plus you'll find luggage storage, a front desk safe and locker space. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this 3.5-property class Hamburg City Center hotel, you'll be 2.3 km (1.4 mi) from Miniatur Wunderland and 2.9 km (1.8 mi) from Hamburg Cruise Center.

What's nearby

  • Alster Lakes - 1 min walk - 0.2 km
  • Hamburger Kunsthalle - 4 min walk - 0.4 km
  • Inner Alster Lake - 4 min walk - 0.4 km
  • Moenckebergstrasse - 7 min walk - 0.6 km
  • Hamburg City Hall - 12 min walk - 1.1 km

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 26 min drive

Restaurants

  • ‪MUTTERLAND Stammhaus - ‬4 min walk
  • ‪Cafe Liebermann - ‬6 min walk
  • ‪barca - an der Alster - ‬3 min walk
  • ‪HERITAGE Hamburg - ‬4 min walk
  • ‪Atlantic Bar - ‬1 min walk

About this property

ibis Hamburg Alster Centrum

Pet-friendly Hamburg hotel connected to the convention centre, steps from Alster Lakes
Ibis Hamburg Alster Centrum offers its guests dry cleaning/laundry services, a front desk safe, and a lift. WiFi is free in public spaces. For a fee, parking is available.

This 3.5-star Hamburg hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 5 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Locker space
Ibis Hamburg Alster Centrum offers 165 accommodations with a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

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ibis Hamburg City
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  • Free Wi-Fi
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  • Air-conditioning
4.1 out of 5, Very good, 1,008 reviews
The price is NZ$146
includes taxes & fees
5 Jan - 6 Jan 2026
ibis Hamburg City

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 20 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 9.50 for children

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 16 per pet, per night
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 9.50 for children
  • Self-parking fee: EUR 20 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

ibis Alster Centrum
ibis Alster Centrum Hotel
ibis Alster Centrum Hotel Hamburg
ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg Alster Centrum Hotel
ibis Hamburg Alster Centrum Hamburg
ibis Hamburg Alster Centrum Hotel Hamburg

Frequently asked questions

What is the cancellation policy at ibis Hamburg Alster Centrum?

Ibis Hamburg Alster Centrum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ibis Hamburg Alster Centrum?

As of 19 Dec 2025, prices found for a 1-night stay for 2 adults at ibis Hamburg Alster Centrum on 24 Dec 2025 start from NZ$168.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ibis Hamburg Alster Centrum?

Yep, ibis Hamburg Alster Centrum has a self car park for EUR 20 per day. A self car park is also available, for a fee.

Are there any beaches close to ibis Hamburg Alster Centrum?

The closest beach to ibis Hamburg Alster Centrum is Övelgönne (6.3 km).

Does ibis Hamburg Alster Centrum serve breakfast?

Yep, buffet breakfast is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at ibis Hamburg Alster Centrum?

No, ibis Hamburg Alster Centrum does not offer an airport shuttle service.

What time are check-in & check-out at ibis Hamburg Alster Centrum?

Check-in begins at 3:00 PM. Check-out time is noon.

ibis Hamburg Alster Centrum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 244 out of 864 reviews
Rating 8 - Good. 419 out of 864 reviews
Rating 6 - Okay. 148 out of 864 reviews
Rating 4 - Poor. 39 out of 864 reviews
Rating 2 - Terrible. 14 out of 864 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Nuno

Business traveller
Stayed 2 nights in Sep 2025

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but mattress not so good, very thin and uncomfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and quiet
Stayed 4 nights in Aug 2025

8/10 Good

Maria, Doral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good staff. Needs update
Stayed 1 night in Aug 2025

4/10 Poor

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Paid breakfast and expedia did not confirm it and got double charged. Asked the hotel to review and did not bother to even respond
Stayed 2 nights in Aug 2025

8/10 Good

stephen ea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

10/10 Excellent

Yennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were too firm even with the matress pad.
Stayed 3 nights in Jul 2025

8/10 Good

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ibis centrum alster

3 night stay excellent position and location very quiet road close to the lake one way and 5 minutes from the train station the other way Staff were friendly and helpful rooms clean typical ibis layout if you have a late flight there are lockers available at 2 euros for your bags
Stayed 3 nights in Jul 2025

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Fine but expensive

An excellent location if you want to be near Alster Lake or the train station. Staff were friendly and the breakfast was fine (average). The rooms were very small (as advertised) and the was no room service nor gym and luggage storage only for a fee. Overall an OK hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mary

Stayed 1 night in Jun 2025

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontos positivos: localização, atendimento da equipe, custo benefício e café da manhã. Pontos negativos: banheiro vaza muita água durante o banho, o controle do ar condicionado não funcionou corretamente em alguns dias e o fechamento das cortinas não permite uma boa escuridão.
Stayed 5 nights in Jun 2025

10/10 Excellent

Alexandra Sophie

Stayed 2 nights in Apr 2025

10/10 Excellent

Scott William

Stayed 1 night in Apr 2025

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location 👌

Good city centre location and amenities nearby, room quite and clean condition
Stayed 6 nights in Mar 2025

10/10 Excellent

Lola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !
Stayed 4 nights in Feb 2025

6/10 Okay

Selen

Travelled with group
Stayed 2 nights in Nov 2024

10/10 Excellent

CYNTHIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024

6/10 Okay

BURCIN, ANKARA

Business traveller
Liked: Cleanliness, staff & service
I wish there was a safe in the room. Other than that very friendly staff, very clean room, great sheets on the bed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too. The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.
Stayed 4 nights in Jun 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Fatih

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Özellikle otelde ki receptionist hanımefendi çok ilgili alakalı idi
Stayed 1 night in Jun 2024