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JUFA Hotel Hamburg HafenCity

4.0 star property
Family-friendly hotel with 24-hour front desk and coffee shop/cafe

Photo gallery for JUFA Hotel Hamburg HafenCity

Terrace/patio
Daily buffet breakfast (EUR 21 per person)
Triple Room | Room amenity
Reception
Children’s activities

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Air conditioning
  • Room service
  • Pet-friendly
The current price is NZ$698
includes taxes & fees
17 Oct - 18 Oct

Explore the area

View map
Versmannstrasse 12/14, Hamburg, 20457
  • Hamburg Cruise Center
    ‪10 min walk‬
  • Miniatur Wunderland
    ‪19 min walk‬
  • Elbe Philharmonic Hall
    ‪2 min drive‬
  • Hamburg (HAM)
    ‪16 min drive‬

Room options

View all photos for Double Room

1 bedroom, minibar, in-room safe, desk

Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Room amenity

Double Room

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room Single Use

1 bedroom, minibar, in-room safe, desk

Superior Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
  • 22 sq m
  • Water view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Double Room Single Use

1 bedroom, minibar, in-room safe, desk

Double Room Single Use

8.6 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
Minibar
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
Minibar
  • 20 sq m
  • Water view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
Minibar
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Room

1 bedroom, minibar, in-room safe, desk

Triple Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Junior Suite (3 Persons)

Junior Suite (3 Persons) | Terrace/patio

Junior Suite (3 Persons)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
  • 22 sq m
  • 1 bedroom
  • Water view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, desk

Superior Triple Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Free bottled water
Minibar
  • 25 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

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About the area

Hamburg

A family-friendly stay in the heart of Hamburg awaits you at JUFA Hotel Hamburg HafenCity. Within a 20-minute stroll, you'll find popular places like Hamburg Cruise Center and Miniatur Wunderland. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 30-minute walk of this 4-property class Hamburg-Mitte hotel, attractions include Hamburg City Hall and Elbe Philharmonic Hall.

What's nearby

  • Hamburg Cruise Center - 10 min walk - 0.9 km
  • Miniatur Wunderland - 19 min walk - 1.6 km
  • Elbe Philharmonic Hall - 2 min drive - 1.7 km
  • Hamburg City Hall - 3 min drive - 1.9 km
  • Reeperbahn - 5 min drive - 3.6 km

Getting around

  • HafenCity Universität Station - 3 min walk
  • HafenCity Universität Hamburg Station - 4 min walk
  • Hamburg Airport (HAM) - 43 min drive

Restaurants

  • ‪Sabai Dee Mai Restaurant - ‬10 min walk
  • ‪Kazu Ramen - ‬11 min walk
  • ‪Heimat Küche + Bar - ‬9 min walk
  • ‪Oberhafen-Kantine - ‬9 min walk
  • ‪Café & Bar Hafenblick - ‬1 min walk

About this property

JUFA Hotel Hamburg HafenCity

Family-friendly hotel with 24-hour front desk and coffee shop/cafe
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A terrace, an arcade/games room, and tour/ticket assistance are also featured at the family-friendly JUFA Hotel Hamburg HafenCity. Parking is available for a fee.

This 4-star Hamburg hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 6 levels
  • Built in 2018
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
JUFA Hotel Hamburg HafenCity offers 220 accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

Similar properties

Exterior

Holiday Inn Hamburg - Hafencity by IHG

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 813 reviews
The price is NZ$201
includes taxes & fees
5 Oct - 6 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 19.50 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 21 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant

Things to do

  • Arcade/game room
  • Playground

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift (90 centimetre wide door)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 September 2025 to 30 April 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 for adults and from EUR 14 for children
  • Self-parking fee: EUR 19.50 per day
  • Pet fee: EUR 10.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

JUFA Hamburg HafenCity
Jufa Hamburg Hafencity Hamburg
JUFA Hotel Hamburg HafenCity Hotel
JUFA Hotel Hamburg HafenCity Hamburg
JUFA Hotel Hamburg HafenCity Hotel Hamburg

Frequently asked questions

What is the cancellation policy at JUFA Hotel Hamburg HafenCity?

JUFA Hotel Hamburg HafenCity offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JUFA Hotel Hamburg HafenCity?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at JUFA Hotel Hamburg HafenCity on 17 Oct 2025 start from NZ$698.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JUFA Hotel Hamburg HafenCity?

Yep, JUFA Hotel Hamburg HafenCity has a self car park for EUR 19.50 per day.

Are there any beaches close to JUFA Hotel Hamburg HafenCity?

The closest beach to JUFA Hotel Hamburg HafenCity is Övelgönne (6.5 km).

Is JUFA Hotel Hamburg HafenCity family-friendly?

You bet! With amenities such as a playground, an arcade and laundry facilities, it's no surprise that JUFA Hotel Hamburg HafenCity is a hit with families.

Does JUFA Hotel Hamburg HafenCity serve breakfast?

Sure does, buffet brekkie is served on weekdays from 6:30 AM to 10:30 AM and on weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at JUFA Hotel Hamburg HafenCity?

No, JUFA Hotel Hamburg HafenCity does not offer an airport shuttle service.

Is there a bar or restaurant at JUFA Hotel Hamburg HafenCity?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at JUFA Hotel Hamburg HafenCity?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at JUFA Hotel Hamburg HafenCity?

Cats and dogs are welcome at JUFA Hotel Hamburg HafenCity, with food and water bowls on offer.

JUFA Hotel Hamburg HafenCity Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 335 out of 768 reviews
Rating 8 - Good. 329 out of 768 reviews
Rating 6 - Okay. 77 out of 768 reviews
Rating 4 - Poor. 22 out of 768 reviews
Rating 2 - Terrible. 5 out of 768 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant family room and stay was great
Stayed 2 nights in May 2025

10/10 Excellent

Manolito

Liked: Cleanliness, property conditions & facilities
No help at the lobby for my luggages
Stayed 1 night in Apr 2025

10/10 Excellent

Abdul Waseh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great family hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel with excellent breakfast offering and convenient for public transport.
Stayed 2 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small rooms, great location

Even though this hotel is a bit outside of the downtown area it is fairly quiet from outside noise. It's about a 7-minute walk from an EDEKA and an ALDI and it's right off one of the subway stations (S4, I believe). The staff was also friendly and the rooms were clean. Since this place is a bit more isolated, no restaurants are nearby. Also, we were in Hamburg during the weekend, so it was a bit noisy in our room with people (and kids) stomping around on the floor above us. I think on any other weekday the hotel would've been quieter, but that would be the only thing I'd complain about. Still a solid choice for a hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location! Friendly and professional staff. Close to transit and nearby a park.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

JACQUELINE, BACUP

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Phone in room didn’t work so had to go to reception to order room service (room service menu was placed in my room). I was told at reception that room service wasn’t available and I’d have to go to the buffet area instead. No restaurants around the hotel so no choice but to use the buffet.
Stayed 1 night in Jul 2024

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet style dining food all meals was not good for me, would lime other options for dinner
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked better dining possibilities around.
Stayed 1 night in Nov 2023

2/10 Terrible

PJ

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family hotel and a little limited good for children
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient place to stay in Hamburg
Stayed 1 night in Jun 2023

10/10 Excellent

dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station and bus routes so close . Room very quiet . Nice location in Hagen city . Staff pleasant . Breakfast good
Stayed 3 nights in May 2023

10/10 Excellent

Henrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Functional and big room. Great Breakfast Bufet. Lobby Area is big but not very inviting to sit and relax.
Stayed 1 night in May 2022

10/10 Excellent

Jonathon

Stayed 2 nights in Sep 2021

10/10 Excellent

JP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in quiet area down at the waterfront. Easy to get to on the Underground, the stop ( universitat) is right at the hotel entrance. Rooms are very spacious and exceptionally clean and quiet. Toilet and shower room are separate which can be useful. Bar / restaurant area very relaxing and staff couldn’t be more friendly and helpful. Breakfast is served on the first floor and there is everything you could need and served till 11am. Loads of choice for kids as well. Very family friendly hotel with areas for kids, plates cups and cutlery at mealtimes too. Wouldn’t hesitate to stay here again.
Stayed 2 nights in Jan 2020

10/10 Excellent

Kate

Stayed 2 nights in Dec 2019

10/10 Excellent

Salah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hamburg's top hotel choice

Ahoi and welcome to the most amazing experience you can expect from a 4-stars hotel. One of the best hotels I've stayed at by far. Hamburg is one of the most beautiful and attractive cities to visit in Germany and Jufa Hotel gave us that one extra bit of happiness to our trip. A clean, comfortable and friendly all around atmosphere that almost wants you to stay indoor all day. NB The breakfast is a must to complete your full Jufa Hotel experience.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Late check-in is impossible and no refunding. Unhelpful team.
Stayed 1 night in Aug 2019

4/10 Poor

Cornelia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not recommended.
Stayed 4 nights in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Good value for money, comfortable hotel with a lovely outdoor sitting area. Taxi into town is roughly €8-€10
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019