See all properties
Save

Le Méridien Hamburg

Family-friendly hotel with full-service spa and health club

Photo gallery for Le Méridien Hamburg

Fusion cuisine
Exterior
Fusion cuisine
Suite, 1 Bedroom, Non Smoking (View)
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
The current price is NZ$313
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
An Der Alster 52, Hamburg, HH, 20099
  • Place, Alster Lakes
    ‪1 min walk‬
  • Place, Hamburger Kunsthalle
    ‪9 min walk‬
  • Place, Jungfernstieg
    ‪13 min walk‬
  • Airport, Hamburg (HAM)
    ‪14 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | View from room

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(69 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (View)

Deluxe Room, 1 King Bed, Non Smoking (View)

Deluxe Room, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Lake View

Executive Room, 1 King Bed, Non Smoking, Lake View

Executive Room, 1 King Bed, Non Smoking, Lake View

8.6 out of 10
Excellent
(20 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban, Suite, 1 King Bed with Sofa bed, Non Smoking

Urban, Suite, 1 King Bed with Sofa bed, Non Smoking

Urban, Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking (View)

Suite, 1 Bedroom, Non Smoking (View) | Living area

Suite, 1 Bedroom, Non Smoking (View)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Plasma TV
  • 46 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Terrace

Room, 1 King Bed, Non Smoking, Terrace

Room, 1 King Bed, Non Smoking, Terrace

7.8 out of 10
Good
(6 reviews)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (View)

Suite, 1 King Bed, Non Smoking, Balcony (View) | Living area

Suite, 1 King Bed, Non Smoking, Balcony (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Plasma TV
  • 55 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking, Courtyard View

Superior Room, 1 King Bed with Sofa bed, Non Smoking, Courtyard View

Superior Room, 1 King Bed with Sofa bed, Non Smoking, Courtyard View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
49-inch flat-screen TV with digital channels, TV

Moxy Hamburg City

Hamburg-Mitte
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 806 reviews
The price is NZ$163
includes taxes & fees
16 Nov - 17 Nov
Moxy Hamburg City

About the area

Hamburg

A family-friendly stay in the heart of Hamburg awaits you at Le Méridien Hamburg. Within steps you'll find Alster Lakes and Inner Alster Lake within a 10-minute stroll. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include access to the sauna and steam room. The restaurant, Heritage, serves Fusion cuisine. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna. 11334 square feet (1053 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this Hamburg-Mitte hotel include Miniatur Wunderland and Elbe Philharmonic Hall.

What's nearby

  • Alster Lakes - 1 min walk - 0.1 km
  • Hamburger Kunsthalle - 9 min walk - 0.8 km
  • Inner Alster Lake - 9 min walk - 0.8 km
  • Jungfernstieg - 13 min walk - 1.2 km
  • Hamburg City Hall - 17 min walk - 1.4 km

Getting around

  • Hamburg Central Station - 10 min walk
  • North Central U-Bahn - 11 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪barca - an der Alster - ‬3 min walk
  • ‪HERITAGE Hamburg - ‬1 min walk
  • ‪Atlantic Bar - ‬3 min walk
  • ‪homely - ‬4 min walk
  • ‪Coco Riviera - ‬4 min walk

About this property

Le Méridien Hamburg

Family-friendly hotel with full-service spa and health club
Le Méridien Hamburg offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 11334 square feet (1053 square metres) and includes conference space. A sauna, a terrace, and multilingual staff are also featured at the family-friendly Le Méridien Hamburg. For a fee, parking is available.

This Hamburg hotel is smoke free.

  • 285 guestrooms or units
  • 9 levels
  • 11334 sq ft of conference space
  • 1053 sq. m of conference space
  • Built in 2003
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Le Méridien Hamburg offers 285 air-conditioned accommodations with iPod docking stations and minibars. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch plasma televisions come with pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Exterior
Grand Elysee Hamburg
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 1,005 reviews
The price is NZ$450
includes taxes & fees
23 Nov - 24 Nov
Grand Elysee Hamburg

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (EUR 38 per night; includes in/out privileges)
  • Valet parking on site (EUR 42 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 43 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Restaurants on site

  • Heritage

Things to do

  • Art gallery
  • Bicycles
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Winery release events

Family friendly

  • Art supplies
  • Children's games
  • High chair
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,334 square feet of conference space
  • 15 meeting rooms
  • Business centre

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV
  • IPod dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per accommodation, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 43 per person
  • Self-parking fee: EUR 38 per night (in/out privileges)
  • Valet parking fee: EUR 42 per day
  • Pet fee: EUR 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Méridien Hamburg
Méridien Hotel Hamburg
Méridien Hamburg Hotel
Le Meridien Royal Hamburg Hotel Hamburg
Meridien Royal Hamburg
Hamburg Le Meridien
Le Méridien Hamburg Hotel
Le Méridien Hamburg Hamburg
Le Méridien Hamburg Hotel Hamburg
Le Méridien Marriot Hamburg

Frequently asked questions

What is the cancellation policy at Le Méridien Hamburg?

Le Méridien Hamburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Le Méridien Hamburg?

As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at Le Méridien Hamburg on 14 Dec 2025 start from NZ$292.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Le Méridien Hamburg?

Yep, Le Méridien Hamburg has a self car park with in/out privileges for EUR 38 per night.

Are there any beaches close to Le Méridien Hamburg?

The closest beach to Le Méridien Hamburg is Övelgönne (6.6 km).

Is there a spa on site at Le Méridien Hamburg?

Yep, there is an onsite spa at Le Méridien Hamburg. It has a steam room and a sauna.

Does Le Méridien Hamburg have a pool?

Le Méridien Hamburg has an indoor pool.

What luxury perks are available at Le Méridien Hamburg?

Le Méridien Hamburg features a full-service spa, a health club and an indoor pool.

What makes Le Méridien Hamburg a romantic place to stay?

A champagne service and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Le Méridien Hamburg.

Is Le Méridien Hamburg family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as highchairs and art supplies in the guestrooms, it's no surprise that Le Méridien Hamburg is a hit with families.

Does Le Méridien Hamburg serve breakfast?

Yeah, buffet brekkie is offered weekdays from 6:30 AM to 10:30 AM and weekends between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Le Méridien Hamburg?

No, Le Méridien Hamburg does not offer an airport shuttle service.

Is there a bar or restaurant at Le Méridien Hamburg?

Yep, they've got a lounge bar and an onsite restaurant that serves Fusion cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Le Méridien Hamburg?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Le Méridien Hamburg?

Dogs are welcome at Le Méridien Hamburg, with food and water bowls on offer.

Reviews

Le Méridien Hamburg Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 580 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 55 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

Reviews

10/10 Excellent

ALEXIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
very well located
Stayed 3 nights in Jul 2025

10/10 Excellent

Valerie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a duplex suite and it was outstanding. The photos on the website don’t do it justice. The view over the Alster is magnificent. The bathroom is vast with a powerful shower and fantastic toiletries by (Malin+Goetz). My 9 year old received just as warm a welcome, with his sofa bed made up, a monster-inspired cupcake, kids robe and slippers. A huge range at breakfast with super-friendly staff who gave my kid the right level of attention.
Stayed 3 nights in Jul 2025

8/10 Good

vince

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There were two main issues. The first was a clogged sink in the bathroom along with a leak on the back of the sink that seeped water onto the floor. The sink took a long time to drain. It was almost completely plugged. Another issue was a beeping sound intermittently coming from the room safe. The staff were excellent. The food was also very good. The only issues are noted above.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amie

Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Stayed 1 night in Jul 2025

10/10 Excellent

Zhina, Cleveland Heights

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area and view - Excellent breakfast
Stayed 3 nights in Mar 2025

4/10 Poor

KARTHIK

Stayed 2 nights in Jun 2025

8/10 Good

John

Stayed 4 nights in Jun 2025

8/10 Good

Agustin

Travelled with partner
Our experience was just for one night to catch a train next morning. Convenient because of the proximity to the Central Station.
Stayed 1 night in Jun 2025

6/10 Okay

Daniel

Travelled with group
Disliked: Room comfort
Room thermostat did not work, room temperature did not drop below 24° was too hot. Drinks at the rooftop bar was a 30-45 minute wait for 2 drinks.
Stayed 3 nights in Jun 2025

10/10 Excellent

NAHM HO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

A Perfect Blend of Location, Comfort, and Sunset V

Le Méridien Hamburg exceeded our expectations with its unbeatable location right by the Alster Lake. The serene lakeside setting added a relaxing touch to our stay, with beautiful walking and biking paths just outside the door. The highlight, however, was the rooftop bar—an incredible spot to unwind with a drink while watching the sunset over the water. The views were absolutely stunning. The hotel itself is modern, clean, and stylish. We appreciated the comfortable rooms, attentive service, and easy access to both the city center and public transport. Whether you’re here for business or leisure, this hotel offers the best of Hamburg in one place.
Stayed 2 nights in Jun 2025

10/10 Excellent

Karim

Stayed 1 night in May 2025

4/10 Poor

John

Liked: Room comfort
Disliked: Staff & service

Poor Restaurant Staff

Restaurant service was bad on night of dinner but got worse for breakfast in morning. Nobody leading the waiting staff going around like they don’t care, on phone at dinner time, lack of customer care, would have expected a higher level when your paying €247 for two without dessert
Stayed 1 night in May 2025

8/10 Good

Cagdas, Hamburg

Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully kept, staff are very attentive and the location on the lake is fabulous and our room had an excellent view over the lake
Stayed 3 nights in Feb 2025

8/10 Good

Csaba, Pease Pottage

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was quite expensive for what they offered. yes with the swimming pool/sauna/steam room it's a bonus. 3 pm check-in was missed because of a faulty aircon in the room by an hour. Compensation of free drinks in the bar but just because I have asked for it. One of the lifts was not working out of 3 lifts. Breakfast for me was ok only not outstanding cos I'm vegan. Heritage restaurant did not meet my expectations as the food was over an hour late and barely anything on my plate.
Stayed 2 nights in Feb 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay overall. We were disappointed that the elevators on our floor were not working. We wish we had been told this when we arrived. While this was okay for us, I was saddened to see another guest with a walker on our floor. They should have been told and offered a room on a floor with a working elevator. I am surprised that staying there for three nights was broken the entire time.
Stayed 3 nights in Feb 2025

8/10 Good

Anders Julius

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Louise

Travelled with family, Travelled with partner, Travelled with group
Lovely clean friendly hotel, good location, easy walking distance
Stayed 3 nights in Dec 2024

10/10 Excellent

Naira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 7 nights in Dec 2024

10/10 Excellent

Sarah Maria, Urbana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthias, Urbana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doublex suite with view on the Alster is luxurious. The split between bedroom bathroom on the first floor and desk sitting bathroom creates a two story glasfront giving a beautiful view over the Alster. Very friendly and competent staff!
Stayed 1 night in Jan 2025

10/10 Excellent

GERALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to stay in Hanburgh

Stayed 4 nights in Dec 2024

10/10 Excellent

Edward George Thompson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with some great views of the Aster, staff were polite and friendly. Only one minor gripe with the room was it was very dark with minimal lighting.
Stayed 4 nights in Dec 2024