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Novotel Hamburg City Alster

Property class: 4.5

Photo gallery for Novotel Hamburg City Alster

A hotel room with a bed, a desk, a chair, a small table with a vase, and a painting of a sunset over water.
A buffet with various food items and decorative glass vases.
Exterior
A buffet with various fruits, vegetables, and cheeses, with a view of greenery outside.
The exterior of a Novotel hotel with a glass entrance, potted plants, and a blue facade.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$175
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Luebecker Str. 3, Hamburg, HH, 22087
  • Place, Alster Lakes
    ‪10 min walk‬
  • Place, Hamburger Kunsthalle
    ‪20 min walk‬
  • Place, Moenckebergstrasse
    ‪20 min walk‬
  • Airport, Hamburg (HAM)
    ‪29 min drive‬

Room options

View all photos for Standard Twin Room, 2 Single Beds

Room

Standard Twin Room, 2 Single Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a sofa, a small table, and a view of a sunset over water.

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(79 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a sofa, a small table, and a view of a sunset over water.

Superior Double Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(16 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Room

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a small table with a vase, and a painting of a sunset over water.

Superior Suite, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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  • Pet-friendly
  • Free Wi-Fi
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8.8 out of 10, Excellent, 1,002 reviews
The price is NZ$177
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About the area

Hamburg

A luxury stay in the heart of Hamburg awaits you at Novotel Hamburg City Alster. Within just a 15-minute stroll, you'll find Marienkrankenhaus and St. Mary's Cathedral. Highlights at this hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering can include access to the sauna and steam room. Enjoy the gym and sauna. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4.5-property class Hamburg-Nord hotel include Hamburg City Hall and Miniatur Wunderland.

What's nearby

  • Alster Lakes - 10 min walk - 0.9 km
  • St. Mary's Cathedral - 12 min walk - 1.0 km
  • Hamburger Kunsthalle - 20 min walk - 1.7 km
  • Moenckebergstrasse - 20 min walk - 1.7 km
  • Jungfernstieg - 8 min drive - 3.0 km

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 17 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪Thai&Indischen Restaurant Curry lounge - ‬7 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪Neshan restaurant - ‬8 min walk
  • ‪Döner-time - ‬10 min walk
  • ‪La Serenissima - ‬8 min walk

About this property

Novotel Hamburg City Alster

Novotel Hamburg City Alster offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 7 meeting rooms available. Spa services, a vending machine, and multilingual staff are also featured at the luxury Novotel Hamburg City Alster. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Hamburg hotel.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2004
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Novotel Hamburg City Alster offers 210 accommodations with a safe and complimentary bottles of water. LCD televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

Miscellaneous
Mercure Hotel Hamburg City
Hamburg-Mitte
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,003 reviews
The price is NZ$185
includes taxes & fees
8 Nov - 9 Nov
Mercure Hotel Hamburg City

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 27 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Covered self-parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Novotel Hamburg City Alster?

Novotel Hamburg City Alster offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Hamburg City Alster?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on 8 Nov 2026 start from NZ$175, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Hamburg City Alster?

Yep, Novotel Hamburg City Alster has a covered self car park with in/out privileges for EUR 27 per night. A self car park is also available, for a fee.

Are there any beaches close to Novotel Hamburg City Alster?

The closest beach to Novotel Hamburg City Alster is Elbstrand (8.1 km).

Is there a spa on site at Novotel Hamburg City Alster?

Yep, there is an onsite spa at Novotel Hamburg City Alster. It has a steam room and a sauna.

What makes Novotel Hamburg City Alster a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Novotel Hamburg City Alster.

Is Novotel Hamburg City Alster family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Hamburg City Alster is a hit with families.

Does Novotel Hamburg City Alster serve breakfast?

Yep, buffet brekkie is on offer weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Novotel Hamburg City Alster?

No, Novotel Hamburg City Alster does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Hamburg City Alster?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Novotel Hamburg City Alster?

Check-in begins at 3:00 PM. Check-out time is noon.

Novotel Hamburg City Alster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 1000 reviews
Rating 8 - Good. 409 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with good breakfast and location to the city was very easy. Love it will come again
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Hamburg close to plenty of dog friendly restaurants. Great parking facilities and friendly staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We stayed 3 night in the hotel, very clean and fresh, very good bathroom and beds.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay in the hotel.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
We stayed at Novotel Hamburg Alster for one night while driving from Italy to Sweden, and it was a great stopover. The hotel is nice, nothing overly fancy, but it has everything you need for a comfortable stay. A special highlight was the free ice cream at check-in, which the kids really appreciated! The hotel was easy to find, and having a parking garage was a big advantage. It’s also conveniently located close to the U-Bahn, making it easy to get around Hamburg. Breakfast was quite crowded around 9 a.m. in July, but the staff handled the situation very well and kept everything organized. Overall, a comfortable, well-located hotel with friendly service.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Yes breakfast was fresh but variety is limited
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Only minus for this hotel was the fitness room. Very small and basically nu equipment. Why they have it is beyond me.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good metro access for the centre of Hamburg
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff friendly and curious. Hôtel location perfectly situated next to the metro.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Two nice days.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Nice, clean and helpful personal 🙏
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so very much Novotel Hotel, socially the gentleman on the counter and the young man in the bar forgot their names, both from Afghanistan, very friendly , highly professional fully experienced and very well behaved. Jennifer is the lady who was refilling the refrigerator and I left her €20.00 on the counter. Hopefully she will receive her tips. Thank you all
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Cleaned room Kindly staffers A bit of a complicated breakfast. A nearby station that is difficult to move luggage A small elevator.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with "what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Staff & service
Ok
Stayed 3 nights in Oct 2025