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Sofitel Hamburg Alter Wall

Photo gallery for Sofitel Hamburg Alter Wall

Exterior
Indoor pool, outdoor pool
Exterior
Daily buffet breakfast for a fee
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Alter Wall 40, Hamburg, HH, 20457
  • Place, Hamburg City Hall
    ‪3 min walk‬
  • Place, Jungfernstieg
    ‪3 min walk‬
  • Place, Miniatur Wunderland
    ‪10 min walk‬
  • Airport, Hamburg (HAM)
    ‪22 min drive‬

Room options

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About the area

Hamburg

A luxury stay in the heart of Hamburg awaits you at Sofitel Hamburg Alter Wall. Within just a 15-minute stroll, you'll find popular places like Miniatur Wunderland and Jungfernstieg. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Seagull Spa can include massages along with access to the sauna. The restaurant, Ticino, serves international cuisine and is open for breakfast and dinner. Seven Heads is the hotel's own cocktail bar. Enjoy the indoor swimming pool, gym and sauna. 12917 square feet (1200 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6 AM and 11 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 5-property class Hamburg City Center hotel include St. Pauli Piers and Elbe Philharmonic Hall.

What's nearby

  • Neuer Wall - 1 min walk - 0.2 km
  • Hamburg City Hall - 3 min walk - 0.3 km
  • Jungfernstieg - 3 min walk - 0.3 km
  • Moenckebergstrasse - 5 min walk - 0.4 km
  • Miniatur Wunderland - 10 min walk - 0.9 km

Getting around

  • Rodingsmarkt U-Bahn - 3 min walk
  • Michaeliskirche Hamburg Station - 11 min walk
  • Hamburg Airport (HAM) - 31 min drive

Restaurants

  • ‪Elbgold - ‬5 min walk
  • ‪60 Seconds to Napoli - ‬4 min walk
  • ‪Kimchi Guys - ‬4 min walk
  • ‪Daniel Wischer - ‬4 min walk
  • ‪Bar Bleu Tortue - ‬5 min walk

About this property

Sofitel Hamburg Alter Wall

Sofitel Hamburg Alter Wall offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. A health club, a sauna, and spa services are also featured at the luxury Sofitel Hamburg Alter Wall. For a fee, parking is available.

This 5-star Hamburg hotel is smoke free.

  • 1 building
  • 241 guestrooms or units
  • 8 levels
  • Conference rooms
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2000
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sofitel Hamburg Alter Wall offers 241 accommodations with minibars and a safe. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Seagull Spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 6 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Airport shuttle available
  • Parking on site (EUR 30 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: EUR 32 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Seven Heads
  • Ticino

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 32 per person
  • Fee for in-room wired Internet: EUR 6 per day (rates may vary)
  • Self-parking fee: EUR 30 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Alter Hamburg
Alter Wall Hamburg
Hamburg Sofitel
Hamburg Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Alter Wall Hamburg
Sofitel Alter Wall Hotel
Sofitel Alter Wall Hotel Hamburg
Sofitel Hamburg Alter Wall
Wall Hamburg
Accor Hamburg Alter Wall
Sofitel Hamburg Alter Wall Hotel Hamburg
Sofitel Alter Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Hamburg Alter Wall Hamburg
Sofitel Hamburg Alter Wall Hotel Hamburg

Frequently asked questions

Is parking available at Sofitel Hamburg Alter Wall?

Yep, Sofitel Hamburg Alter Wall has a self car park for EUR 30 per day. A self car park is also available, for a fee.

Are there any beaches close to Sofitel Hamburg Alter Wall?

The closest beach to Sofitel Hamburg Alter Wall is Elbstrand (5.6 km).

Is there a spa on site at Sofitel Hamburg Alter Wall?

Yep, Seagull Spa is available for guests. It has a steam room and a sauna. You'll enjoy services like massages.

Does Sofitel Hamburg Alter Wall have a pool?

Sofitel Hamburg Alter Wall has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Sofitel Hamburg Alter Wall?

Sofitel Hamburg Alter Wall features a full-service spa, a health club and an outdoor pool.

Is Sofitel Hamburg Alter Wall family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and an indoor pool, it's no surprise that Sofitel Hamburg Alter Wall is a hit with families.

Does Sofitel Hamburg Alter Wall serve breakfast?

Yeah, buffet brekkie is on offer daily from 6 AM to 11 AM.

Is there a free airport shuttle available at Sofitel Hamburg Alter Wall?

No, Sofitel Hamburg Alter Wall does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Hamburg Alter Wall?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Hamburg Alter Wall?

Check-in begins at 3 PM. Check-out time is noon.

Sofitel Hamburg Alter Wall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 999 reviews
Rating 8 - Good. 304 out of 999 reviews
Rating 6 - Okay. 87 out of 999 reviews
Rating 4 - Poor. 18 out of 999 reviews
Rating 2 - Terrible. 12 out of 999 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Hotel in einer Top-Lage! Kommen gerne wieder!
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centralt beliggende hotel

Dejligt hotel med central beliggenhed. Velholdt og rent. Personalet var venlige, men manglede servicemind i forhold til hotellets antal stjerner. Vi rejste 6 sammen, og det var svært at reservere bord så vi kunne spise morgenmad sammen. Om aftenen var baren fyldt, og vi fik allernådigst lov til at sidde i lobbyen med vores drink. Så mere omsorg til personalet så de har et større overskud til, at give gæsterne god service.
Stayed 2 nights in Sep 2020
Verified

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Property conditions & facilities

Average

Very good location and excellent breakfast. Check in takes very long and staff not very attentive. Rooms (luxury class) relatively small and "clinical". Bed uncomfortable because the mattress is higher in the middle thus you almost fall out of the bed while sleeping. Air conditioning noisy. Garage extremely narrow, difficult parking for bigger cars.
Stayed 1 night in Sep 2020
Verified

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel

Das Hotel liegt sehr zentral. Man kann zu Fuss viele Sehenswürdigkeiten gut erreichen. Wir erhielten ein Upgrade. Es war ein sehr schönes grosses Zimmer mit schönem Ausblick. Das Bett war sehr bequem. Beim Frühstück gab es Wartezeiten, weil wegen Corona keine Selbstbedienung am Buffet war. Ich würde das Sofitel wieder buchen.
Stayed 3 nights in Aug 2020
Verified

8/10 Good

Mathilde

Liked: Cleanliness, property conditions & facilities, room comfort

god beliggenhed

Hotellet ligger super godt, og værelserne er rigtig fine. Vi var der under corona, så en stor del af hotellet var lukket ned - hvilket godt kunne mærkes. Morgenmad var slet ikke pengene værd! Æg fra en pose, og vi skulle stå i kø i 20 minutter for at komme ind til buffet... man måtte ikke selv tage drikkevare, men vi blev først tilbudet dem da vi var færdige med vores mad... Alt i alt kunne personale godt være mære opmærksomme, men fint hotel.
Stayed 4 nights in Aug 2020
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flot hotel

Flot hotel og god service
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altid fantastisk at bo på dette hotel. Perfekt beliggenhed, god service, lækre værelser og altid rent.
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Anne-Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et strøkent hotell✨✨✨

Veldig praktiske rom med fantastiske senger.
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute a nice hotel

Dejligt hotel med en fantastisk beliggenhed. Gode store værelser med alle fornødenheder.
Stayed 1 night in Jul 2020
Verified

6/10 Okay

Jh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedingt durch Corona leider nur eingeschränkte Dienste
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

stjerner værd

Fantastisk oplevelse trods Corona restriktioner.
Stayed 2 nights in Jul 2020
Verified

6/10 Okay

CHASE

Liked: Cleanliness, room comfort
Not a bad location. Close to a lot of things for inner city. Was disappointed that the pool and spa were not stated closed on the website. Still waiting to see if I was charged for upgrades that seems to not go with anything that we recieved. Maybe just a misunderstanding when we checked in. The breakfast served was great. Room service menu was slacking though. All and all a good stay.
Stayed 2 nights in Jun 2020
Verified

10/10 Excellent

Jan Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kjempeflott
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Torben

Liked: Cleanliness, staff & service
Disliked: Room comfort

Værelserne minder om en spartansk kahyt

Værelserne er for små og spartansk udstyret Ingen lænestole og intet klædeskabe
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Keld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location and excellent service

Excellent stay, super location and nice facilities. Breakfirst buffet is really good.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Points positifs : -bon service à l’accueil -bons cocktails -bonne literie Points à améliorer: -serveurs bars et restaurants peu aimables et serviables -
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Die Matraze war veraltet und eucht schräg man lag schräg im Bett
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Betina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and central hotel

Very nice hotel with a small spa and a good breakfast buffet. Parking right under the hotel. Friendly staff and good service.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, tolles Hotel, nette hilfsbereite Mitarbeiter
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
La chambre n'a pas été nettoyer tous les jours (poubelles non vidées)
Stayed 5 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren begeistert von der Größe und der Einrichtung des Zimmers, auch das Bad war sehr groß und geräumig mit Badewanne und einer extra Dusche. Alles war sehr modern und edel. Einfach wunderschön.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Stephie

Liked: Cleanliness, staff & service, amenities
Positiv: Diese Unterkunft liegt sehr zentral . Das Seagull Spa ist sehr schön und durch den schlangenförmigen Pool mal was anderes . Frühstück war perfekt ! Personal ist sehr freundlich. Negativ: Beim Gepäck wurde uns bei der Anreise und Abreise nie geholfen. Es ist ein 5 Sterne Hotel aber an manche Kleinigkeiten sieht man dass es einfach schon in die Jahre gekommen ist.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

バスタブがない部屋で残念でした

以前宿泊した時は、バスタブもありアメニティがエルメスだったけれど、今回はバスタブのないシャワーだけの部屋でアメニティはLANVANでした。 部屋の交換をお願いしたら、バスタブの無い部屋の料金設定だった様で変えてもらえず…。 冬はやはりバスタブが欲しいので、よく調べてから予約すれば良かったです。 朝食はバラエティに富んで美味しかったです。
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Prinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Toll. Sehr schöne Junior Suite mit mehr als genug Platz und ein hervorragendes Spa. Concierge war sehr hilfreich bei der Umsetzung von Extra-Wünschen. Die Lage ist traumhaft direkt in der Innenstadt gelegen und besitzt eine Tiefgarage(Parkgebühren 25€/Tag). Kommen gerne wieder.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very nice hotel, enjoyable stay
Stayed 2 nights in Jan 2020