Hampstead accommodation from NZ$121

Amazing staff

This was a beautiful property and the staff was super professional and courteous. Loved loved my room with the infinity pool. Service was topnotched. Overall rating is more than a 5 star🌟 . I would give 100 stars

the property is nothing like the pictures. it was very unkept and smelt really moldy. Even the restroom at the reception area was below par for a hotel. To get the rooms, the tiles in the hall are very slippery and sunked in ...be careful when walking down the steps as well. In our room the toilet and the jacuzzi were not working. It was so bad i had to go all the way back to reception to request a room change.The second room smelt really moldy, we tried to air it out but here's where it went wrong. The reception stated that the security guard will bring us a fan to air out the new room, but on whatsapp she stated that i needed to come and collect ....its a good distance from the room. i was turned off by the atmosphere and lack of concern by the staff. I went to check out the same day (this was less than an hour after checking in) and the reception did not even have the courtesy to check me out and said that i should leave to the key with the grounds man. As we were loading the car i could hear the staff mockingly shouting "BYE!" i was really hurt. The pool was so dirty and unkept. I have reached out to Expedia for a refund and i am still unable to get any satisfaction from this ordeal. I DO NOT RECOMMEND ANYONE TO STAY HERE ESPECIAL BECAUSE OF THE MOLDY SMELL, BROKEN FACILITIES AND EXTREMELY UNHOSPITABLE STAFF. I DID NOT STICK AROUND FOR THE WORST