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Hilton Garden Inn Hangzhou West Lake

3.5 star property
Adults-only hotel connected to a shopping centre in Hangzhou with a restaurant

Photo gallery for Hilton Garden Inn Hangzhou West Lake

Daily buffet breakfast (CNY 88 per person)
Restaurant
Garden
Reception
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Gym
  • Room service
  • Housekeeping
  • Breakfast available
  • Air conditioning
The current price is NZ$111
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
Jingjin Building, 228 Middle Zhonghe Rd, Shangcheng District, Hangzhou, Zhejiang
  • Place, Westlake Culture Plaza
    ‪16 min walk‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Family Friendly Room

Down duvets, in-room safe, desk, blackout curtains

Family Friendly Room

  • Sleeps 3

View all photos for Room, 1 King Bed

Down duvets, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Local meal delivery service
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Local meal delivery service
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King room

Superior King room | Living area

Superior King room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Blackout curtains
Down duvet
Separate bedroom
Hairdryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Down duvets, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Local meal delivery service
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Local meal delivery service
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Blackout curtains
Down duvet
Separate bedroom
Hairdryer
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Local meal delivery service
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room

Down duvets, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2

View all photos for Superior Twin Room

Down duvets, in-room safe, desk, blackout curtains

Superior Twin Room

  • Sleeps 2

View all photos for Superior Room (Double bed)

Down duvets, in-room safe, desk, blackout curtains

Superior Room (Double bed)

  • Sleeps 2

View all photos for Superior Room (2 beds)

Down duvets, in-room safe, desk, blackout curtains

Superior Room (2 beds)

  • Sleeps 2

View all photos for Guestroom (Double bed)

Down duvets, in-room safe, desk, blackout curtains

Guestroom (Double bed)

  • Sleeps 2

View all photos for Suite

Down duvets, in-room safe, desk, blackout curtains

Suite

  • Sleeps 2

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About the area

Hangzhou

Hilton Garden Inn Hangzhou West Lake puts you in the heart of Hangzhou, connected to a shopping centre and within a 20-minute stroll of Westlake Culture Plaza and Zhejiang Museum of Natural History. Highlights at this Art Deco hotel include a restaurant and in-room free WiFi. .Flat-screen TVs with cable channels are featured in all 96 rooms, and you can enjoy coffee/tea makers, safes and hairdryers. Nice touches to enhance your stay include slippers and down duvets. Additionally, room service, irons/ironing boards and desks are available. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a 24-hour front desk. Plus you'll find a front desk safe and a lift. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. .Near this 3.5-property class Downtown Hangzhou hotel, you'll find West Lake.

What's nearby

  • Westlake Culture Plaza - 16 min walk - 1.4 km
  • Zhejiang Museum of Natural History - 17 min walk - 1.5 km
  • Hangzhou Opera - 3 min drive - 1.9 km
  • Wulin Square - 3 min drive - 2.8 km
  • Hangzhou Tower Shopping Mall - 3 min drive - 2.8 km

Getting around

  • Chaowang Road Station - 17 min walk
  • Hangzhou East Railway Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • ‪McDonald's (麦当劳) - ‬2 min drive
  • ‪奎元馆 - ‬12 min walk
  • ‪Honeymoon Dessert (满记甜品) - ‬18 min walk
  • ‪KFC (肯德基) - ‬2 min drive
  • ‪KFC | 肯德基 - ‬18 min walk

About this property

Hilton Garden Inn Hangzhou West Lake

Adults-only hotel connected to a shopping centre in Hangzhou with a restaurant
There's a restaurant on site. Public spaces have free WiFi. The business-friendly Hilton Garden Inn Hangzhou West Lake also features a fitness centre, room service (during limited hours), and a front desk safe. A complete renovation of Hilton Garden Inn Hangzhou West Lake was completed in March 2024.

This Art Deco Hangzhou hotel is smoke free.

  • 96 guestrooms or units
  • 10 levels
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Lift
  • No smoking on site
  • Dining venue
Hilton Garden Inn Hangzhou West Lake offers 96 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Flat-screen televisions come with cable channels. Bathrooms include a shower, slippers and hairdryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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  • Parking included
4.6 out of 5, Wonderful, 540 reviews
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includes taxes & fees
7 Dec - 8 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 88 per person
  • A restaurant

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (90 centimetre wide door)
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • Art Deco architecture
  • Renovated entire property - March 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hilton Garden Inn Hangzhou West Lake

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 88 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Atour Hotel Pinghai
Atour Pinghai Road West Lake Hangzhou
Atour Pinghai
Hilton Hangzhou West Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel
Atour Hotel Pinghai Road West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Hangzhou West Lake?

Hilton Garden Inn Hangzhou West Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Hangzhou West Lake?

As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Hangzhou West Lake on 7 Dec 2025 start from NZ$111.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Garden Inn Hangzhou West Lake family-friendly?

No, Hilton Garden Inn Hangzhou West Lake is an adults-only property.

Does Hilton Garden Inn Hangzhou West Lake serve breakfast?

Yep, buffet breakfast is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Hangzhou West Lake?

No, Hilton Garden Inn Hangzhou West Lake does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Hangzhou West Lake?

Yep, you can grab a meal at Hilton Garden Inn Hangzhou West Lake's onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn Hangzhou West Lake?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Garden Inn Hangzhou West Lake?

No, pets and service animals are not allowed.

Hilton Garden Inn Hangzhou West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 19 out of 22 reviews
Rating 8 - Good. 3 out of 22 reviews
Rating 6 - Okay. 0 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zheyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. It excells when being compared with the counterpart in US. The overall hotel experience is 1 to 2 tiers higher.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Value for money.
Stayed 1 night in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2025

10/10 Excellent

Zi Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Well cleaned hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Fidencio

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 4 nights in Oct 2024

10/10 Excellent

Siu Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常方便，酒店員工很友善，附近很多商場，又近西湖
Stayed 5 nights in May 2025

10/10 Excellent

SHU HSING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

完美的新裝潢入住體驗

服務親切有笑容，解說詳盡。
Stayed 1 night in Mar 2025

10/10 Excellent

SHU HSING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

極佳體驗

櫃檯人員親切熱情有笑容，解說詳明。
Stayed 1 night in Mar 2025

10/10 Excellent

SHU HSING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州舒適之旅

接待櫃檯人員服務熱忱細心有笑容，值得稱讚。房間新裝修、設備新穎、乾淨、舒適。
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Zhiming

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite in Hangzhou

Perfect little hotel with all conveniences needed
Stayed 2 nights in Nov 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place in Hangzhou

Best place in Hangzhou
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great service, great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite

My favorite place to stay in Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite in Hangzhou

Great place in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Nice small hotel in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Kam Kwong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024