Conrad Hangzhou: Deals & Reviews (Hangzhou, CHN)

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Luxury hotel connected to a shopping centre in Qianjiang New Town with 3 restaurants

Overview
Rooms
Location
Policies

9.8

Exceptional

Popular amenities

Spa

Hot tub

Pool

Breakfast available

Laundry

Parking included

Check out the area

228 Xinye Road, Jianggan District, Hangzhou, 310016

MIXC Mall18 min walk
West Lake5 min drive
Hangzhou China Silk Town7 min drive
Hangzhou (HGH-Xiaoshan Intl.)29 min drive

Room options

King Deluxe Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
City view
Sleeps 3
1 King Bed

King Deluxe River View Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
River view
Sleeps 3
1 King Bed

King Deluxe Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

82 sq m
City view
Sleeps 3
1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

King Accessible Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
City view
Sleeps 2
1 King Bed

King Executive Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Executive Lounge

Free cots/infant beds

Pillow menu

Premium bedding

50 sq m
City view
Sleeps 3
1 King Bed

King Presidential Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

281 sq m
City view
Sleeps 3
1 King Bed

King Conrad Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

112 sq m
City view
Sleeps 3
1 King Bed

Queen Double Deluxe Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
City view
Sleeps 3
2 Queen Beds

Queen Double Executive Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Executive Lounge

Free cots/infant beds

Pillow menu

Premium bedding

50 sq m
City view
Sleeps 3
2 Queen Beds

Queen Double Deluxe River View Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
River view
Sleeps 3
2 Queen Beds

Executive King River View Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Executive Lounge

Free cots/infant beds

Pillow menu

Premium bedding

50 sq m
River view
Sleeps 3
1 King Bed

Executive Queen River View Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Executive Lounge

Free cots/infant beds

Pillow menu

Premium bedding

50 sq m
River view
Sleeps 3
2 Queen Beds

Premium Twin Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
City view
Sleeps 3
2 Single Beds

Twin Deluxe River View Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
River view
Sleeps 3
2 Single Beds

Queen Double Premium Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
City view
Sleeps 3
2 Queen Beds

King Premium Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
City view
Sleeps 3
1 King Bed

Twin Deluxe Room

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Pillow menu

Premium bedding

Separate bedroom

50 sq m
City view
Sleeps 3
2 Single Beds

King Deluxe Suite

Sleeps 2
1 Queen Bed

Premier Queen Room

Sleeps 2
1 Queen Bed

King Executive Room

Sleeps 2
1 Queen Bed

King Deluxe River View Room

Sleeps 2
1 Queen Bed

King Deluxe Room

Sleeps 2
1 Queen Bed

King Presidential Suite

Sleeps 3
1 King Bed

Separate bathtub and shower, jetted bath, rainfall showerhead

Guestroom (1 bed)

Sleeps 2
1 Queen Bed

Premier 2-bed Room

Sleeps 2
2 Double Beds

Twin Deluxe Room

Sleeps 2
2 Double Beds

Premier Room (2 double beds)

Sleeps 2
2 Double Beds

King Conrad Suite

Sleeps 2
1 Queen Bed

King Executive River View Room

Sleeps 2
1 Queen Bed

Deluxe 2-bed Room

Sleeps 2
2 Double Beds

Queen Executive River View Room

Sleeps 2
2 Double Beds

Guestroom Double Beds

Sleeps 2
2 Double Beds

Deluxe Room - River-View (2 double beds)

Sleeps 2
2 Double Beds

Queen Double Executive Room

Sleeps 2
2 Double Beds

Twin Deluxe River View Room

Sleeps 2
2 Double Beds

Guestroom (King bed)

Sleeps 2
1 Queen Bed

Guestroom (2 beds)

Sleeps 2
2 Double Beds

Similar properties

Pool

Spa

Parking included

Free WiFi

for 1 night

includes taxes & fees

16 May - 17 May

About the area

Hangzhou

At Conrad Hangzhou, you'll be connected to a shopping centre and 4.9 km (3.1 mi) from Wushan Night Market. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to Conrad SPA can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and Hot tub. 17287 square feet (1606 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 5-property class Qianjiang New Town hotel include West Lake and Hangzhou China Silk Town.

What's nearby

MIXC Mall - 18 min walk
Wushan Night Market - 5 min drive
West Lake - 5 min drive
Hangzhou China Silk Town - 7 min drive
Hangzhou Tower Shopping Mall - 7 min drive

Getting around

Hangzhou Station - 11 min drive
Jiangjin Road Station - 19 min walk
Hangzhou (HGH-Xiaoshan Intl.) - 28 min drive

Restaurants

Pankoo釜山料理 - 10 min walk
禾绿回转寿司 - 5 min walk
笼太仔 - 1 min drive
星巴克 - 5 min drive
Do都城 - 1 min drive

About this property

Conrad Hangzhou

Luxury hotel connected to a shopping centre in Qianjiang New Town with 3 restaurants

Conrad Hangzhou offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 17287 square feet (1606 square metres) and includes a conference centre. A hot tub, spa services, and a terrace are also featured at the luxury Conrad Hangzhou. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

306 guestrooms or units

3 dining venues

17287 sq ft of conference space

1606 sq. m of conference space

Conference centre

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Food/drink service (free)

Corner/local shop

Terrace

Newspapers in lobby (free)

Lift

Smoking in designated areas

Bar or lounge

Conrad Hangzhou offers 306 accommodations with MP3 docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Cable televisions are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, bidets and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Conrad SPA has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: WiFi (CNY 40); wired internet (surcharge)
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Limited on-site parking

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 193.20 for adults and CNY 96.60 for children
3 restaurants
A bar/lounge
Free manager's reception (select days)

Things to do

24-hour health club
24-hour pool access
Full-service spa
Indoor pool
Spa tub

Family friendly

Free cot
Grocery/convenience store
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Free grocery shopping service
Multilingual staff
Tour and ticket assistance

Business services

8 meeting rooms
Business centre
Conference centre (17,287 square foot of space)

Outdoors

Terrace

Full-service spa

7 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Prenatal massages
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices in meeting rooms
Bathroom emergency pull cord
Doorbell and phone notification
In-room accessibility
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift

Designated smoking areas

Room amenities

Bedroom

Egyptian-cotton sheets
Free cot
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Jetted bathtub
Partially-open bathroom
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

55-inch TV with cable channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Espresso maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Conrad Hangzhou

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for CNY 419.76 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 193.2 for adults and from CNY 96.6 for children
Fee for in-room wireless Internet: CNY 40 (rates may vary)
Rollaway bed fee: CNY 419.76 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Pool access is available 24 hours a day.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Conrad Hangzhou Hotel

Conrad Hangzhou Hangzhou

Conrad Hangzhou Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Conrad Hangzhou?

Conrad Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Conrad Hangzhou?

As of 2 May 2024, prices found for a 1-night stay for 2 adults at Conrad Hangzhou on 12 May 2024 start from NZ$325.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Conrad Hangzhou?

Yep, Conrad Hangzhou has a free self car park. Onsite parking is limited.

Is there a spa on site at Conrad Hangzhou?

Yep, Conrad SPA is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Conrad Hangzhou have a pool?

Conrad Hangzhou has an indoor pool. The pool is open 24 hours.

What luxury perks are available at Conrad Hangzhou?

Conrad Hangzhou features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Conrad Hangzhou a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Conrad Hangzhou.

Is Conrad Hangzhou family-friendly?

You bet! With amenities like free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Conrad Hangzhou is a hit with families.

Are there hot tubs in the rooms at Conrad Hangzhou?

No, but there are Jetted bath in the guestrooms.

Does Conrad Hangzhou serve breakfast?

Yep, buffet brekkie is offered on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Conrad Hangzhou?

No, Conrad Hangzhou does not offer an airport shuttle service.

Is there a bar or restaurant at Conrad Hangzhou?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Conrad Hangzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Conrad Hangzhou?

No, pets and service animals are not allowed.

Conrad Hangzhou Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

10/10 Excellent

Jialan

Travelled with family

18 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

excellent room service, clean and warm welcome

Stayed 2 nights in Nov 2023

10/10 Excellent

Chuen Lai

Travelled with group

24 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are very helpful, high standard hospitality, Nice room, ample space, comfortable beddings Nice view from room with its good location

Stayed 1 night in Oct 2023

10/10 Excellent

JimmyZhou

Travelled with family and small children

29 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

New hotel, large room with fantastic views, nice and friendly staff. Free vip service to take you to airport or train station. We really enjoy to stay there.

Stayed 3 nights in Dec 2019

10/10 Excellent

Lee

Travelled with family

2 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Thumbs Up!

World Travelers Visiting from SF. Conrad HZ experience is one of the BEST! Manager Stephan welcomed us, checked us in one of the best view room. All staffs are warm, welcoming & helpful. Short walk to number of malls for you will have wide selections for shopping & dinning and amazing light shows every Tues, Fri & Sat. I will definitely come back and recommend Conrad to all of my family & friends!

Stayed 5 nights in Nov 2019

8/10 Good

Helen

Travelled with group

22 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is new, easy access to subway and connected to Raffles City Mall.. Front desk check in staff friendly and professional... concierge helpful. Gym well equipped... indoor swimming pool looks great. However, you must bring your own swimming cap or buy one from them ... otherwise cannot use the pool... Never heard of such rules in other hotels. Point is this kind of information not published by the hotel in their website. Also , shocked to find that upon entering bedroom, housekeeping did not replace free bottled water in the bathroom, which was partially consumed by previous guests. No writing paper nor envelope in their stationery file, even after I deliberately left file open for housekeeping to discover. Buffet breakfast offer a wide selection of western and local food but it is the same food every morning... one can get bored with same selection every morning. Apart from these teething problems, service attitude very good. Just need more awareness.... after it is a 5 star hotel....

Stayed 3 nights in Nov 2019

10/10 Excellent

Karen

22 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

10/10 Excellent

Beata

2 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent room and location

⭐⭐⭐⭐⭐ Great hotel with good amenities, good view, and next to the Raffles City shopping mall. After a late mid-night movie and just walk 2mins back to hotel. * Shanghai Tang soap * TWG tea * Dragon Well tea * Coffee capsules

Stayed 2 nights in Sep 2019

10/10 Excellent

Pang Yuen

6 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2019

10/10 Excellent

Gregory

25 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Great Stay

Overall experience was great. The hotel is brand new and the service was wonderful. The rooms were well appointed and the bed/lien was unparalleled. For a US business traveler, I had issues with the hotel’s internet and getting onto my VPN. This was the only hotel I experienced VPN issues at, but the hotel’s IT Director personally helped to address the problem. Jan, the General Manager is also very attentive and welcoming to his guests.

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children

18 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

New hotel clean n very nice view good stay for family

Stayed 2 nights in May 2019

Conrad Hangzhou

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Conrad Hangzhou

Photo gallery for Conrad Hangzhou

Overview of Conrad Hangzhou

Exceptional

Popular amenities

Check out the area

Room options

View all photos for King Deluxe Room

King Deluxe Room

Highlights

View all photos for King Deluxe River View Room

King Deluxe River View Room

Highlights

View all photos for King Deluxe Suite

King Deluxe Suite

Highlights

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King Accessible Room

Highlights

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King Executive Room

Highlights

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King Presidential Suite

Highlights

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King Conrad Suite

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Queen Double Deluxe Room

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Queen Double Executive Room

Highlights

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Queen Double Deluxe River View Room

Highlights

View all photos for Executive King River View Room

Executive King River View Room

Highlights

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Executive Queen River View Room

Highlights

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Premium Twin Room

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Twin Deluxe River View Room

Highlights

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Queen Double Premium Room

Highlights

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King Premium Room

Highlights

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Twin Deluxe Room

Highlights

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King Deluxe Suite

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Premier Queen Room

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King Executive Room

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King Deluxe River View Room

View all photos for King Deluxe Room

King Deluxe Room

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King Presidential Suite

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Guestroom (1 bed)

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Premier 2-bed Room

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Twin Deluxe Room

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Premier Room (2 double beds)