See all properties
Save

Crystal Hotel Hangzhou Xihu

Property class: 4.5

Photo gallery for Crystal Hotel Hangzhou Xihu

A spacious lobby with a large seating area, a bar, and large windows.
Property video
Unclassified image, 2 of 36, button
A hotel entrance with a modern facade, large windows, and a sign indicating it is the Crystal hotel.
A modern kitchen with wooden paneling, a central island with plates, bowls, and food items, and coffee machines.

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is NZ$150
includes taxes & fees
20 Sept - 21 Sept

Explore the area

View map
No. 122 Qingbo Street, Shangcheng District, Hangzhou, Zhejiang, China, Hangzhou, 310007
  • Place, West Lake
    ‪3 min walk‬
  • Place, Qinghefang Old Street
    ‪4 min walk‬
  • Place, Wushan Square
    ‪6 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Double Room, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar

Superior Double Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room, City View

A modern hotel room with a large bed, a desk with a kettle, a small table with a vase, and a large mirror.

Luxury Double Room, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Twin Room

A hotel room with two beds, a desk, a chair, a lamp, and a wall with a floral design.

Basic Twin Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

You may also like

Ad
A modern bathroom with a large window, a round sink, and a mirror.

Sheraton Grand Hangzhou Binjiang Hotel

Binjiang
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
8.8 out of 10, Excellent, 74 reviews
The price is NZ$204
includes taxes & fees
6 Sept - 7 Sept
Sheraton Grand Hangzhou Binjiang Hotel

About the area

Hangzhou

A luxury stay in the heart of Hangzhou awaits you at Crystal Hotel Hangzhou Xihu. You'll be 0.2 km (0.2 mi) from West Lake and 3.1 km (1.9 mi) from Broken Bridge. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find a full-service spa, free Wi-Fi in public areas and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Shangcheng hotel, you'll be 4.5 km (2.8 mi) from Wulin Square and 4.8 km (3 mi) from Hangzhou Tower Shopping Mall.

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Qinghefang Old Street - 4 min walk - 0.4 km
  • Wushan Square - 6 min walk - 0.5 km
  • Westlake Yintai Commercial Center - 2 min drive - 0.9 km
  • Leifeng Pagoda - 3 min drive - 2.5 km

Getting around

  • Wushan Square Station - 12 min walk
  • East Railway Station (East Square) Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 47 min drive

Restaurants

  • Bellevue Cafe Hyatt
  • 新开元大酒店
  • ‪Starbucks Hefang Street Concept Store - ‬4 min drive
  • Chimney烟囱
  • 圣都公寓

About this property

Crystal Hotel Hangzhou Xihu

Crystal Hotel Hangzhou Xihu offers its guests a full-service spa and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Crystal Hotel Hangzhou Xihu. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hangzhou hotel is smoke free.

  • 108 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crystal Hotel Hangzhou Xihu offers 108 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and free newspapers. This individually decorated accommodation includes dining tables. Pillowtop beds feature down duvets. A pillow menu is available. 65-inch LCD televisions come with cable channels, pay-per-view films and smart speakers. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and printers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA店外. Services include massages. The spa is open selected days.

Similar properties

A modern bathroom with a freestanding bathtub, a small table with fruits, and a view of city buildings through large windows.
Pagoda Hotel Hangzhou West Lake Wulin
Downtown Hangzhou
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
3.8 out of 5, Good, 5 reviews
The price is NZ$158
includes taxes & fees
30 Aug - 31 Aug
Pagoda Hotel Hangzhou West Lake Wulin

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 58 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Afternoon tea
  • Snack bar/deli

Things to do

  • 9-hole adjacent golf course
  • Bicycle cleaning area
  • Bicycle tours
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Pro golf lessons

Family friendly

  • Art supplies
  • Baby bath
  • Children's dinnerware
  • Children's toys
  • Dining table
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • In a national park
  • On the riverwalk

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 65-inch LCD TV with cable channels
  • Pay films
  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Recycling
  • Soundproofed rooms
  • Window screens
  • Workout equipment

Policies

Check-in

Check-in start time: 7:00 AM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 200.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 58 per person
  • Airport shuttle fee: CNY 120 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: CNY 200.0 per night
  • Laundry fee: CNY 1 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is parking available at Crystal Hotel Hangzhou Xihu?

Yep, Crystal Hotel Hangzhou Xihu has a free self car park. Onsite parking is limited (max 10 spaces per unit).

How much does it cost to stay at Crystal Hotel Hangzhou Xihu?

As of 21 Aug 2026, prices found for a 1-night stay for 2 adults at Crystal Hotel Hangzhou Xihu on 20 Sept 2026 start from NZ$150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Crystal Hotel Hangzhou Xihu?

Yep, SPA店外 is available for guests. You'll enjoy services like massages.

What makes Crystal Hotel Hangzhou Xihu a romantic place to stay?

A lounge bar and late-night room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Crystal Hotel Hangzhou Xihu.

Is Crystal Hotel Hangzhou Xihu family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as baby baths and children's slippers in the guestrooms, it's no surprise that Crystal Hotel Hangzhou Xihu is a hit with families.

Does Crystal Hotel Hangzhou Xihu serve breakfast?

Yep, buffet breakfast is served daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Crystal Hotel Hangzhou Xihu?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Crystal Hotel Hangzhou Xihu?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crystal Hotel Hangzhou Xihu?

Check-in begins at 7:00 AM. Check-out time is 12:30 PM.

Are pets allowed at Crystal Hotel Hangzhou Xihu?

No, pets are not allowed.

Is there a golf course on site at Crystal Hotel Hangzhou Xihu?

There is a golf course next to Crystal Hotel Hangzhou Xihu.

Crystal Hotel Hangzhou Xihu Reviews