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UrCove by Hyatt Hangzhou Westlake

4.0 star property
Hotel with a 24-hour fitness centre, near Hangzhou Jiali Center

Photo gallery for UrCove by Hyatt Hangzhou Westlake

Exterior
Business centre
Reception
Junior Double Room
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Gym
  • Laundry
  • Breakfast available
  • Air conditioning

Explore the area

Map
No 346, Yan'an Road, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪10 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪2 min drive‬
  • Hangzhou China Silk Town
    ‪2 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior King room

Superior King room

Superior King room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout curtains
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin room

Superior Twin room

Superior Twin room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Business Deluxe King Room

Business Deluxe King Room | Living area

Business Deluxe King Room

Highlights

Air conditioning
Mini-fridge
Dining table
Free minibar items
LCD TV
Renovated in 2022
Down duvet
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Hangzhou

UrCove by Hyatt Hangzhou Westlake places you in the centre of Hangzhou, within just a 15-minute stroll of Hangzhou Jiali Center and West Lake. Highlights at this hotel include a restaurant and in-room free WiFi. .This hotel offers free WiFi in public areas, a 24-hour fitness centre and concierge services. Added amenities include laundry facilities, a 24-hour front desk and multilingual staff. Self-service breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. .Places within a 30-minute walk of this 4-property class Shangcheng hotel include Wulin Night Market and Hangzhou China Silk Town.

What's nearby

  • West Lake - 10 min walk - 0.8 km
  • Wushan Night Market - 10 min walk - 0.9 km
  • Wulin Square - 2 min drive - 1.9 km
  • Hangzhou Tower Shopping Mall - 2 min drive - 2.3 km
  • Hangzhou China Silk Town - 2 min drive - 2.2 km

Getting around

  • Hangzhou Station - 8 min drive
  • Longxiangqiao Station - 10 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪五芳斋 - ‬1 min walk
  • ‪悦旺土菜馆 - ‬1 min walk
  • ‪娃哈哈同乐大酒店 - ‬3 min walk
  • ‪杭州市医学情报中心 - ‬1 min walk
  • ‪金碧辉煌餐饮 - ‬4 min walk

About this property

UrCove by Hyatt Hangzhou Westlake

Hotel with a 24-hour fitness centre, near Hangzhou Jiali Center
There's a restaurant on site. WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at UrCove by Hyatt Hangzhou Westlake. A complete renovation of UrCove by Hyatt Hangzhou Westlake was completed in October 2022.

Smoking is allowed in designated areas at this 4-star Hangzhou hotel.

  • 191 guestrooms or units
  • 10 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Smoking in designated areas
  • Dining venue
UrCove by Hyatt Hangzhou Westlake offers 191 air-conditioned accommodations with free minibar items and a safe. Beds feature down duvets. 55-inch LCD televisions come with cable channels and smart speakers.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CNY 42 per day)

Food and drink

  • Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in public areas

More

  • 10 floors
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Smart speaker

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately CNY 99 for adults and from CNY 50 for children
  • Nearby parking fee: CNY 42 per day (984 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Milan Garden
Hangzhou Milan Garden Hotel
Hangzhou Milan Hotel
Milan Hotel Hangzhou
Milan Garden Hotel
Milan Garden
Hangzhou Milan Garden Hotel
UrCove by Hyatt Hangzhou Westlake Hotel
UrCove by Hyatt Hangzhou Westlake Hangzhou
UrCove by Hyatt Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at UrCove by Hyatt Hangzhou Westlake?

UrCove by Hyatt Hangzhou Westlake offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does UrCove by Hyatt Hangzhou Westlake serve breakfast?

Yep, self-service brekkie is available on weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at UrCove by Hyatt Hangzhou Westlake?

No, UrCove by Hyatt Hangzhou Westlake does not offer an airport shuttle service.

Is there a bar or restaurant at UrCove by Hyatt Hangzhou Westlake?

Yep, you can grab a meal at UrCove by Hyatt Hangzhou Westlake's onsite restaurant.

What time are check-in & check-out at UrCove by Hyatt Hangzhou Westlake?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at UrCove by Hyatt Hangzhou Westlake?

No, pets are not allowed.

UrCove by Hyatt Hangzhou Westlake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 55 reviews
Rating 8 - Good. 15 out of 55 reviews
Rating 6 - Okay. 7 out of 55 reviews
Rating 4 - Poor. 0 out of 55 reviews
Rating 2 - Terrible. 1 out of 55 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Hamgzhou

Room was clean and comfortable. Great location within easy walking distance to shops, malls and metro. Short walk to Xiwu Lake as well.
Stayed 7 nights in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good - hotel had a great location, near to the mrt and lots of eateries around. Room is clean, check in was fast. Bad - bed a bit hard for me. Wifi super lousy, connection problem. Could not lock in after a day and have to keep calling the front desk for a new password. Lobby no toilets.
Stayed 6 nights in Apr 2025

10/10 Excellent

Phuong Duyen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is perfect, not too far to walk to the center. The air conditioning is not strong enough
Stayed 4 nights in Apr 2025

10/10 Excellent

Lee Siang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Lay Pheng

Liked: Amenities, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Stayed 5 nights in Mar 2025

8/10 Good

Darren

Travelled with partner
Liked: Staff & service, amenities
The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep, the brightest light of all emanating from the highly advanced electronic toilet and the glass dividers spreading that light. The room also stank from the drain and it was rather off putting.

10/10 Excellent

AI LEE

Stayed 2 nights in Mar 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great...no complaints. Staff was very helpful ordering at taxi when it was time to leave and made sure the driver took me to the right place. Thank you to the staff for your help.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ying Xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2024

8/10 Good

Keefe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Adelene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm.
Stayed 2 nights in Dec 2024

8/10 Good

Derek Khoi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great service .
Stayed 3 nights in Nov 2024

10/10 Excellent

Faustina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mei, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much .
Stayed 2 nights in Oct 2024

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property. Not too sure if the price is competitive though
Stayed 3 nights in Jul 2024

8/10 Good

Kwan Hoong, Singapore

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Xu

Stayed 3 nights in Jul 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks a lot for your great service!!!! Will choose the hotel again ❤️
Stayed 1 night in Jul 2024

10/10 Excellent

Jing Mei

Stayed 3 nights in Jun 2024

10/10 Excellent

SUMITRA

Liked: Staff & service
Excellent
Stayed 3 nights in Jun 2024

8/10 Good

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening.
Stayed 2 nights in May 2024

10/10 Excellent

Steven, SAN ANTONIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2024