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Hangzhou Tower Hotel

4.0 star property

Photo gallery for Hangzhou Tower Hotel

Exterior
Executive Room | Bathroom
5 restaurants; breakfast, lunch and dinner served
Executive Suite | Living room
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
7F Building A Hangzhou Tower, No.21 Wuling Square, Xiacheng, Hangzhou, Zhejiang, 310006
  • Place, Hangzhou Tower Shopping Mall
    ‪1 min walk‬
  • Place, Wulin Square
    ‪3 min walk‬
  • Place, West Lake
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Standard Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Standard Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Business Double Room

Premium bedding, down duvets, minibar, in-room safe

Business Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior King Room

Premium bedding, down duvets, minibar, in-room safe

Superior King Room

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe King Room

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room

Executive Room

Executive Room

  • River view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Room, 2 Single Beds

Deluxe Twin Room

  • City view
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Special Standard Room

Premium bedding, down duvets, minibar, in-room safe

Special Standard Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite

Executive Suite

  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About the area

Hangzhou

Hangzhou Tower Hotel puts you in the heart of Hangzhou, connected to a shopping centre and within steps of Wulin Square and Hangzhou Tower Shopping Mall. Highlights at this hotel include 5 restaurants, a nightclub and free valet parking. .For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. .Attractions within a 10-minute drive of this 4-property class Downtown Hangzhou hotel include West Lake and Lingyin Temple.

What's nearby

  • Hangzhou Tower Shopping Mall - 1 min walk - 0.2 km
  • Wulin Square - 3 min walk - 0.3 km
  • Hangzhou China Silk Town - 14 min walk - 1.2 km
  • Wulin Night Market - 17 min walk - 1.5 km
  • West Lake - 2 min drive - 2.2 km

Getting around

  • Wulin Square Station - 4 min walk
  • Hangzhou Station - 6 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 35 min drive

Restaurants

  • ‪裕兴记（杭州恒隆广场店） - ‬3 min walk
  • ‪南里山房 - ‬5 min walk
  • ‪撿角台湾食堂 - ‬6 min walk
  • ‪不念Flow·福建餐厅 - ‬2 min walk
  • 蒋姜姜.湛江饭店

About this property

Hangzhou Tower Hotel

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A nightclub, multilingual staff, and karaoke are also featured at the business-friendly Hangzhou Tower Hotel. Free self parking and valet parking are available.

This 4-star Hangzhou hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 28 levels
  • 5 dining venues
  • Conference rooms
  • Built in 1985
  • Nightclub
  • Karaoke
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hangzhou Tower Hotel offers 215 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 50 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Karaoke
  • Nightclub
  • Shopping

Family friendly

  • Children's toys
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • On a river

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 28 floors
  • Banquet hall
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hangzhou Tower Hotel

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hangzhou Tower
Hangzhou Tower Hotel
Hangzhou Tower Hotel Hotel
Hangzhou Tower Hotel Hangzhou
Hangzhou Tower Hotel Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Hangzhou Tower Hotel?

Hangzhou Tower Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hangzhou Tower Hotel?

Yep, Hangzhou Tower Hotel has a free self car park and free valet parking.

What makes Hangzhou Tower Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hangzhou Tower Hotel.

Does Hangzhou Tower Hotel serve breakfast?

You bet, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hangzhou Tower Hotel?

No, Hangzhou Tower Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hangzhou Tower Hotel?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hangzhou Tower Hotel?

Check-in begins at noon. Check-out time is noon.

Are pets allowed at Hangzhou Tower Hotel?

No, pets and service animals are not allowed.

Hangzhou Tower Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 75 reviews
Rating 8 - Good. 32 out of 75 reviews
Rating 6 - Okay. 7 out of 75 reviews
Rating 4 - Poor. 5 out of 75 reviews
Rating 2 - Terrible. 3 out of 75 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

SU YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不错的酒店，地点位置非要好，酒店底下就大商场，下次会再来
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Hyun Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋아요!! 편안히 묵었습니다.

좋았습니다! 메트로랑 연결이 되어있어서 찾기도 쉽고... 침구도 아늑하고 너무 편안했습니다. 방도 넓고.. 웰컴 과일 및 과자도 매일매일 주셔서 잘 먹었습니다. 청소도 잘해주셔서 다 만족이었습니다. 다시 항저우여행을 간다면 다시 묵고싶은 호텔이예요
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
市内の中心部にあり、商業施設やこうえ
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感あってよかったです。
Stayed 1 night in Apr 2019
Verified

8/10 Good

Po Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

位置方便

從地鐵站到酒店只需5分鐘。 在機場出發可以坐機場巴士到武林門站，步行5分鐘到酒店。 房間很大。
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
エアコンが集中管理なのか、クーラーにしても暑くなる。あまりにも暑いので窓を開けたら閉まらなくなった。また1晩で部屋の電気が3回落ちた。落ちるたびに主電源を再度入れる必要があった。
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Gwangil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족스러운 숙박입니다.

저층은 쇼핑몰이고 고층은 호텔인 건물이다. 방은 크지는 않았지만, 상당히 깔끔했고, 고층이라서 전망이 매우 좋았다. 화장실도 깔끔하고, 크며, 각종 물품이 잘 갖추어져 있다. Wulin Square역이랑 매우 가깝고, B번 출구로 나가는게 가기에 편하다. 다른 출구로 나가서 쇼핑몰 아래를 통해 올라가는 방법도 있는데, 초행길인 사람에게는 어려워 보인다.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
暖氣很熱
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員のサービスは良かったです。毎日果物が提供してくれることはありがたいです。また止まりたいですね。
Stayed 2 nights in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

Not as expected, but ok.

Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Good location, but rooms are stuffy and hot.

Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again
Stayed 2 nights in Nov 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible front desk and management

Terrible front desk and booking service. I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit. Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit. After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to metro line 1. Room was spacious and clean.
Stayed 2 nights in Jul 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness
在商业区，交通方便，但是卫生不太好，早上有装修的声音，影响休息。
Stayed 2 nights in Jun 2018
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.
Stayed 1 night in May 2018
Verified

6/10 Okay

Losa

酒店位置在市中心及較近地鐵站

酒店位置在市中心及夠近地鐵站，步行至地鐵站只需10分鐘以內，杭州大廈總共分為四座， A、 B座是專賣名牌 (如LV、CHANEL、Gucci、Dior.....等等)，C、D座是賣一般潮服，如果是打算在這裏購物的話，這間酒店是理想選擇之一，因為他樓下便是各大名牌集中地。 至於食肆方面，周邊的選擇也很多，步行的話也只是5分鐘至15分鐘內也可找到，所以尚算方便。 只是酒店所提供的早餐不如理，雖然它只是收＄45人民幣一位，但質素較差！ 順帶一提，清潔嬸嬸居然把我的面巾當作酒店的毛巾一起收走，其實我的面巾與酒店的毛巾顏色是較相似，但酒店的所有毛巾是帶有金色縫線和酒店標誌的，而我用的是沒有，另外我已特別將我自己的毛巾另外掛起，以免混亂，但最終也是難逃厄運！ 建議其他旅客與要自己攜帶毛巾的話，最好不要帶米白色的毛巾，以免又會被他們誤會及收走。
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Inside a shopping mall

The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
Stayed 2 nights in Aug 2017
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Room Condition

I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor.
Verified

6/10 Okay

Jenny

Liked: Cleanliness

在市中心的飯店

離西湖蠻近的，搭TAXI只要22RMB 只是剛到的時候有點找不到飯店入口 ＆ Check-in位置 可能因為在市區，服務態度沒有特別好但也沒特別差 沒有附早餐有點可惜～ 喜歡購買名牌的人很適合來這裡住，非常方便
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfort and the location is awesome!
Verified

10/10 Excellent

Hon-Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and very clean room

The hotel check-in was fast. Room was very clean.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Convenient hotel with small rooms.

The room is too small.
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convienient to Luxury Shopping,

Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb location in the shopping district

Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping.
Verified

10/10 Excellent

Chong Teng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money exceeding expectations

Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money.